---
description: Glassbox : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Glassbox - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de web analytics](/directory/30073/web-analytics/software) > [Glassbox](/software/157868/glassbox)

# Glassbox

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> Enregistrer, relire et analyser les sessions web et d'application mobile pour comprendre ce que les clients/visiteurs font sur vos canaux numériques et pourquoi.
> 
> Conclusion : 54 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 54 Avis |
| Simplicité | 4.9/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.9/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Glassbox Digital

## Contexte commercial

- **Public cible**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Algérie, Allemagne, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Arménie, Aruba, Australie, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Bermudes, Bhoutan, Botswana, Brunéi et 147 de plus

##  Fonctionnalités

- Alertes/Notifications
- Analyse d'entonnoir
- Analyse des comportements
- Collecte de données multicanal
- Enquêtes et feedback
- Fonction de glisser-déposer
- Gestion de l'expérience client
- Gestion des commentaires
- Gestion des problèmes
- Heatmaps
- Hover Maps
- Journaux des événements
- Mesure des performances
- Outils de collaboration
- Rapports de disponibilité
- Rapports et statistiques
- Real-Time Monitoring
- Scroll Maps
- Segmentation de la clientèle
- Suivi de l'engagement
- Suivi des activités
- Suivi des conversions
- Suivi des interactions entre utilisateurs
- Tableau de bord
- Tests de disponibilité
- Visualisation de données
- Web analytics

## Intégrations (3 au total)

- Adobe Analytics
- Google Analytics 360
- Qualtrics LTI

## Ressources d'aide

- Chat/Clavardage

## Category

- [Outils de web analytics](https://fr.capterra.ca/directory/30073/web-analytics/software)

## Catégories connexes

- [Outils de web analytics](https://fr.capterra.ca/directory/30073/web-analytics/software)
- [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software)
- [Logiciels de parcours client](https://fr.capterra.ca/directory/31537/customer-journey-mapping-tools/software)
- [Logiciels pour UX mobile](https://fr.capterra.ca/directory/30936/mobile-analytics/software)
- [Outils de heatmap](https://fr.capterra.ca/directory/30977/heatmap/software)

##  Logiciels similaires

1. [Lucky Orange](https://fr.capterra.ca/software/150695/lucky-orange) — 4.7/5 (260 reviews)
2. [Microsoft Clarity](https://fr.capterra.ca/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews)
3. [Hotjar](https://fr.capterra.ca/software/163516/hotjar) — 4.6/5 (539 reviews)
4. [Smartlook](https://fr.capterra.ca/software/164713/smartlook) — 4.7/5 (136 reviews)
5. [Contentsquare](https://fr.capterra.ca/software/161591/contentsquare) — 4.8/5 (116 reviews)

## Avis

### "Good for driving CX" — 4.0/5

> **charbel** | *29 novembre 2023* | Télécommunications | Taux de recommandation : 10.0/10
> 
> **Avantages**: The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website
> 
> **Inconvénients**: The reports are too basic, and we need to configure them so that they provide us with the details we require

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### "detailed and organized" — 5.0/5

> **Shiran** | *28 janvier 2024* | Services financiers | Taux de recommandation : 10.0/10
> 
> **Avantages**: I really love the fact that things are very detailed and organized so I can search and find what I need quickly. the display is very nice and modern. I also love the ability to search with different criteria to be more specific.
> 
> **Inconvénients**: Love using your platform\! Just a heads up, making the interface more user-friendly, keeping data super private, and adding cool analytics would make it even better. Also, if it could handle more stuff at once, show real-time stats, and customer support was quicker, that'd be awesome\!

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### "insights we can trust" — 4.0/5

> **thomas** | *27 juillet 2023* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: The ability to manipulate data into a format that allows me to break down site by site what customers are encountering. This also spans across to the ability to create a thesis before testing.
> 
> **Inconvénients**: The ability to make he dashboard more 'user friendly' to reach the data I am looking for. This can span into a further breakdown of data at hand and of how I can export this data in the manner i am looking for it in.
> 
> We have been using Glassbox for some time now and are they satisfied with the support we have been receiving from the team.

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### "smooth and intuitive" — 5.0/5

> **Justin** | *28 janvier 2024* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: I have to say that I like the fact the user experience is smooth and intuitive. it really makes things easy for understanding how our customers are navigating through our site
> 
> **Inconvénients**: Some of the filter and search functions are a little opaque. They could be more user friendly

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### "Very easy to use" — 5.0/5

> **Sashae** | *15 mars 2023* | Services financiers | Taux de recommandation : 10.0/10
> 
> **Avantages**: Hands down the solution is very easy to use and has great support
> 
> **Inconvénients**: There is a great deal of capabilities in Glassbox - I would be happy to receive more training on all that is has
> 
> Overall I would have to say that we are having a very positive experience with them

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/157868/glassbox)

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