--- description: Tock : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tock - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de restaurant](/directory/20026/restaurant-management/software) > [Tock](/software/157947/tock) # Tock Canonical: https://fr.capterra.ca/software/157947/tock Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/157947/tock?page=2) > Tock est une boîte à outils complète qui modifie la façon dont les restaurants pensent et gèrent leur entreprise, tout en éliminant les non-présentations, les demandes de modification, etc. > > Conclusion : 17 utilisateurs lui ont donné la note de **3.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Tock? Des restaurants connaissant une forte demande et qui offrent des expériences culinaires inoubliables. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.4/5** | 17 Avis | | Simplicité | 3.4/5 | D'après l'ensemble des avis | | Support client | 2.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 2.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 50% | (5/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Tock - **Fondé**: 2014 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Bosnie-Herzégovine, Bulgarie, Bélarus, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Guernesey et 34 de plus ## Fonctionnalités - Billetterie - Billetterie des événements - Gestion de table - Gestion des réservations - Promotion sociale - Rapports et analyses ## Ressources d'aide - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) ## Category - [Logiciels de gestion de restaurant](https://fr.capterra.ca/directory/20026/restaurant-management/software) ## Catégories connexes - [Logiciels de gestion de restaurant](https://fr.capterra.ca/directory/20026/restaurant-management/software) - [Logiciels pour listes d'attente](https://fr.capterra.ca/directory/31495/waitlist/software) - [Logiciels viticoles](https://fr.capterra.ca/directory/30784/winery/software) - [Logiciels de caisse pour restaurants](https://fr.capterra.ca/directory/30603/restaurant-pos/software) - [Logiciels de livraison à domicile](https://fr.capterra.ca/directory/30861/food-delivery/software) ## Logiciels similaires 1. [Now Book It](https://fr.capterra.ca/software/220182/now-book-it) — 4.9/5 (57 reviews) 2. [OpenTable](https://fr.capterra.ca/software/17313/opentable-for-restaurants) — 4.7/5 (1317 reviews) 3. [Semper](https://fr.capterra.ca/software/164816/hospitality-software) — 4.3/5 (138 reviews) 4. [SevenRooms](https://fr.capterra.ca/software/165480/sevenrooms) — 4.4/5 (24 reviews) 5. [SpotOn](https://fr.capterra.ca/software/197473/spoton-restaurant) — 4.3/5 (368 reviews) ## Avis ### "The most functional and comprehensive reservations platform we've found on the market." — 5.0/5 > **Utilisateur vérifié** | *5 avril 2018* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: High level of customer service. Respond to queries within minutes, not hours or days. Stellar dev team that seriously listens to the requests of clients, and builds product features based on their feedback. > > **Inconvénients**: Known for their aggressive approach outside of US market, which can deter potential clients. Requires a lot of marketing commitment to negate negative perception. ----- ### "Great Way to Create and Use Experiences" — 4.0/5 > **Joy** | *30 juin 2022* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: This is mostly a straighforward product to use and it is quite easy to train employees on the basics. > > **Inconvénients**: When creating reports on guest count for a period of time, I have to go through every day of that time period to count up the walkins. ----- ### "Misleading sales and all about pushing transaction fees" — 1.0/5 > **Jason** | *23 août 2024* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: There's nothing special about Tock that other restaurant/bar POS systems don't already do well. I'm surprised it's lasted this long in a competitive market segment. > > **Inconvénients**: The most disheartening part of Tock is dealing with the sales and implementation team. They are high-pressure and misleading. They misrepresent things such as integration capabilities and white-wash over issues. Their goal is to sign you up and then force you to upgrade when you realize what the sales person told you was not true/possible (e.g. integrations)/. > > We signed up with Tock but will never put them into operation. We're trying to cancel at present due to their misrepresentation of capabilities and plans (e.g. Toast integration). Their functionality is also described as one thing, then ends up not working as shown or described after you are in and working on setup. They are also high-pressure about running paid events via their system so you pay the transaction fee when customers are charged. This is, in my view, the primary driver of Tock's business model. They have been acquired twice in short order by Squarespace and now American Express, but the play is really a payment processor play and not offering a value-added, affordable and well-supported service for small business owners who are cash conscouis. ----- ### "Make the switch\!" — 4.0/5 > **Aron** | *26 octobre 2019* | Restaurants | Taux de recommandation : 9.0/10 > > **Avantages**: We recently switched from Open Table (customer for 13 years\!) to Tock. Scary to change from the norm, but Tock is SO much more affordable and it seems to have much larger capabilities. Tock can take payment for our pre-paid wine dinners which is amazing that our service staff won't get bombarded with ticket sale calls during dinner service. It also have event planning capabilities that we are really excited about. > > **Inconvénients**: So far, there have been no cons. We are just in the switching over phase and so far the staff has been professional, friendly and super easy to deal with. We get a great vibe so far\! > > So far, so good. As mentioned above, we are still in the initial switch over phase, but have been very please so far. ----- ### "Tock Reservation Software" — 4.0/5 > **Travis** | *10 décembre 2019* | Restaurants | Taux de recommandation : 7.0/10 > > **Avantages**: Tock is very user friendly once you get accustomed to it. The amount of different menu options makes things a lot more organized and easy to access than other reservation software. It also has extra features such as the ability to purchase event tickets right along with a reservation that is super handy. > > **Inconvénients**: Some features are a little bit convoluted, such as working with larger parties, overbooking, and blocking reservations. There also aren't any visual notifications when a new reservation comes through which can lead to things slipping through the cracks during a busy night. > > It was definitely an adjustment from our previous software, but overall the change has become a lot smoother than once expected. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/157947/tock?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/157947/tock) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées