--- description: Delighted : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Delighted - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de satisfaction client](/directory/30541/customer-satisfaction/software) > [Delighted](/software/157973/delighted) # Delighted Canonical: https://fr.capterra.ca/software/157973/delighted Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/157973/delighted?page=2) > Delighted est un moyen plus simple et rapide de réunir et d'exploiter les informations relatives à l'expérience des clients, employés, partenaires et fournisseurs. > > Conclusion : 57 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Delighted? Organisations de toutes tailles souhaitant collecter, analyser et envoyer des retours d'opinion au sein de leur entreprise, aligner ceux-ci sur la croissance de l'entreprise, réduire le taux de désabonnement et tirer parti de la satisfaction client pour promouvoir leur marque. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 57 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Qualtrics - **Pays**: Palo Alto, É.-U. - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 134,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc - **Pays disponibles**: Allemagne, Argentine, Australie, Autriche, Bolivie, Brésil, Canada, Chili, Colombie, France, Guyana, Guyane française, Mexique, Nouvelle-Zélande, Paraguay, Pays-Bas, Pérou, Royaume-Uni, Samoa américaines, Singapour et 7 de plus ## Fonctionnalités - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Analyse visuelle - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Commentaires anonymes - Communication multicanal - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Envoi de SMS en masse - Fonction de glisser-déposer - Gestion de l'expérience client - Gestion de la communication - Gestion des actions - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des courriels - Gestion des enquêtes et sondages - Importation et exportation de données - Logique d'évitement - Marketing par courriel - Messagerie SMS - Mesure des performances - Modèles personnalisables - Outils de collaboration - Personnalisation - Personnalisation des URL - Prise en charge de plusieurs langues - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Segmentation - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Suivi des plaintes - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (37 au total) - Airtable - BambooHR - Chatdesk Teams - ClientSuccess - EnjoyHQ - Freshdesk - Friendbuy - Front - Geckoboard - Gladly - Google Sheets - Gorgias - Greenhouse - Groove - Groove ... et 22 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Catégories connexes - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels d'engagement des collaborateurs](https://fr.capterra.ca/directory/30817/employee-engagement/software) ## Logiciels similaires 1. [SurveySparrow](https://fr.capterra.ca/software/168823/surveysparrow) — 4.4/5 (121 reviews) 2. [Google Forms](https://fr.capterra.ca/software/176571/google-forms) — 4.7/5 (11385 reviews) 3. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 4. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2827 reviews) 5. [Staffino](https://fr.capterra.ca/software/1044294/staffino) — 5.0/5 (8 reviews) ## Avis ### "The easiest and most efficient product I've had the ability to use." — 5.0/5 > **Michael** | *8 février 2018* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes. > > **Inconvénients**: There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely\! > > Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do\! ----- ### "Great experience" — 5.0/5 > **Noy** | *16 juillet 2025* | Construction | Taux de recommandation : 8.0/10 > > **Avantages**: Love the easy way we can give feedback to others love the website explain all what we needed to know > > **Inconvénients**: Maybe they can work on website design to make more friendly user and the website a little bit slow so update the website ----- ### "Excellent nps survey tool that’s easy to use" — 4.0/5 > **Simon** | *19 décembre 2018* | Mode et vêtements | Taux de recommandation : 8.0/10 > > **Avantages**: Great graphical interface, easy navigation and configuration and multi language support. > > **Inconvénients**: Not really a con but I’d love to see a way to embed reviews. > > Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff. ----- ### "NPS survey made easy" — 5.0/5 > **Jean-Philippe** | *24 juillet 2019* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey. You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform. They also keep adding features with time. Plus support and customer service is epic and fast\! > > **Inconvénients**: I just wish they had more options to create graphs. ----- ### "Great tool with more features to come" — 5.0/5 > **Loretta** | *21 octobre 2020* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data. > > **Inconvénients**: It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords. > > Love it\! The team there was fantastic. We were a small company but they treated us like we were huge. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/157973/delighted?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/157973/delighted) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Données structurées