--- description: Freshchat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://fr.capterra.ca/software/158117/freshchat Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/158117/freshchat?page=2) > Freshchat est un logiciel moderne de messagerie conçu pour les équipes d'engagement client afin de dialoguer avec les prospects et les clients via différents canaux. > > Conclusion : 173 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Freshchat? Freshchat s'adresse principalement aux équipes de ventes, de support client et de marketing des entreprises Saas et de e-commerce jusqu'à 50 membres. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 173 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **À partir de**: 1 799,00 INR - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, assamais, bengali, bosniaque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, gallois, gujarati, géorgien, hindi, hongrois, hébreu, indonésien, islandais, italien, japonais, kannada, khmer, letton, lituanien, malais, malayalam, marathi, norvégien, néerlandais, ourdou, pendjabi, polonais, portugais, roumain, russe, serbe, slovaque, slovène, suédois, tamoul, tchèque, thaï, turc, télougou, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - Accès mobile - Aide contextuelle - Alertes/Notifications - Analyses augmentées - Assistance à distance - Autoresponders - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Détection de la langue - Développement sans code - Enquêtes et feedback - Formulaire hors ligne - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des tâches - Géociblage - Historique des clients - Intelligence artificielle et apprentissage automatique - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Outils de collaboration - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche/Filtre - Relevé et historique des chats - Robot pré-configuré - Routage automatisé - Réponses automatisées - Stratégie de marque personnalisable - Suggestions de requêtes - Suivi des interactions - Support client - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (18 au total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... et 3 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24219 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "Freshchat review" — 4.0/5 > **Sai Venkat** | *22 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Freshchat has simple workflows, decent AI chat tools, and plays well with other apps — it fits right in next to Freshdesk in the Freshworks lineup. What I like most is the omnichannel inbox. It pulls every conversation, from every channel, into one place, so nothing gets missed and I can reply fast no matter where a client reaches out. > > **Inconvénients**: Freshchat's reporting feels pretty limited compared to other platforms. It is also missing the advanced communication and automation features bigger support teams need. ----- ### "Brijesh Freshchat review" — 4.0/5 > **Brijesh** | *20 septembre 2026* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: Freshchat integrates smoothly with Freshdesk and Freshservice, allowing me to convert an incoming query into a ticket within seconds. > > **Inconvénients**: Compared to platforms like Zendesk and Salesforce, Freshchat’s routing feels pretty basic. It gives me much less flexibility to automatically route messages based on things like skill set, agent availability, or priority level ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *22 mai 2026* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **Inconvénients**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *29 juin 2026* | Compagnies aériennes/Aéronautique | Taux de recommandation : 9.0/10 > > **Avantages**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **Inconvénients**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "Freshchat review" — 4.0/5 > **Durga** | *22 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Live chat is the best part of using Freshchat: replies are quicker, customers notice, and its Freshdesk and Freshservice integration lets me turn a chat into a ticket in seconds. > > **Inconvénients**: Freshchat's integrations glitch out sometimes, which has caused us to miss closing tickets and respond late to customers. On top of that, the reporting is pretty limited we need more customizable, in-depth analytics to actually track performance and pull out useful insights. ----- Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/158117/freshchat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/158117/freshchat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées