Gluu

Great process platform!

Commentaires : We now have one place, where all employees enter all internal and to some extend external processes, and both new employees and people taking over new task areas can go in and read everything through. It saves us for a lot of time when running in new employees, and we can answer many questions from colleagues with "it's in Gluu", which helps bringing down our administration costs also. Gluu has to some extend helped us in our GDPR compliance also. Documenting the internal processes helped us visualise where to make improvements, which where easier to do afterwards. The support team is doing a great job in helping us, and they mostly answer right after writing them via their chat.

Avantages :

The option to standardise processes and get an easy overview per department, business area and role. The role division of each process really helps us to make a clear overview of tasks and responsibilities of each employee.

Inconvénients :

The drawing tool is not fully automated, and we are missing a lot of features there. Luckily, the support team us super helpful and good at suggesting workarounds and entering our suggestions as product ideas.

Gluu is providing the overview and capabilities to standardize and grow

Commentaires : Top class - They listen to feedback and uses us actively in improving/changing features

Avantages :

When exporting a flowchart you get a great overview of the details and descriptions of each step. This makes it easy to facilitate to stakeholders and enables understanding.

Inconvénients :

Gluu had some way to go in terms of functionality, but they keep evolving their product and it is in a great state now.

GLUU is easy to use

Avantages :

This tool is easy to use, and i like the intuitive way of working in GLUU. GLUU are good at helping to fulfill our wishes, they understand what we need, and sharing their insight.

Inconvénients :

We spend time on manual maintenance and updating which could be more efficient

Good visual way to show and structure processes and work instructions

Commentaires : I have now worked with Gluu for 2 years and it is super easy and intuitive both to use and not least to teach others to use. It provides an easy overview of our process landscape and associated cross-sections, and it makes it easy for users to find work descriptions and for us when we have to follow up on the processes.
I haver never experience such a good costumer support as I expereince with Gluu. They have an extreem quick response time and if you run in to at problem they are always happy to help.

Avantages :

Gluu is very intutive to work with. It is a great tool for providing a easy process overview and, not least, structuring one's work descriptions, so that it is easy for all users to find exactly the work description they need to perform a task/activity.

Inconvénients :

It would be great if it was possible to print the work instructions in the order they are set-up in Gluu. They come out in another order. But luckily we very rarely have to print them :)

Good user-friendliness

Avantages :

I work in Gluu daily and think it has a good user-friendliness for those of us who draw in it. It is very intuitive to use. This ensures a uniform way of drawing processes, which makes it more clear for our colleagues to understand the processes. It’s really good to have features such as "components" so we don’t have to do the same work several times and update in several places, but can simply update a single place and drag it in where it needs to be used. It’s really smart that there is both the option to work via browser and app, as it enables us to adapt the use of Gluu to the individual employee group. There is really good help available if there is something in the system that is playing tricks or if I myself have made a mistake. For the most part, they respond quickly and are very solution oriented and can usually solve my problems. It's a nice help function where you can easily write in their chat.

Inconvénients :

It gets a bit locked when you are a large organization that needs more divisions into, for example, components.