--- description: UVdesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UVdesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [UVdesk](/software/158346/uvdesk) # UVdesk Canonical: https://fr.capterra.ca/software/158346/uvdesk Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/158346/uvdesk?page=2) > Une solution de support open source et cloud, permettant un contrôle total sur les choses pour gérer facilement les demandes des clients. > > Conclusion : 24 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise UVdesk? Ce logiciel d'assistance a trouvé sa place dans divers secteurs comme l'immobilier, l'hôtellerie, le commerce électronique, les assurances, etc. Il s'agit d'un outil formidable pour les PME qui souhaitent apporter un soutien aux utilisateurs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 24 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Webkul Software - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 11,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Prix**: Pour le plan de base, c'est gratuit. Pour le plan Pro, il coûte 11,00 $ par mois par agent et pour le plan d'entreprise, il coûte 18,00 $ par mois par agent. - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, danois, espagnol, français, italien, turc - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Communication multicanal - Gestion des accords de service - Gestion des flux de travail - Macros et réponses types - Portail libre-service - Rapports et analyses - Routage automatisé - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (15 au total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - CoreCommerce - Ecwid - Joomla - Meta for Business - OpenCart - PrestaShop - Shift4Shop - Shopify - Slack - Twitter/X - WooCommerce - WordPress ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 5. [BeyondTrust Remote Support](https://fr.capterra.ca/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Avis ### "UVDesk Review" — 3.0/5 > **Alif Satria** | *14 juillet 2023* | Automobile | Taux de recommandation : 7.0/10 > > **Avantages**: For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system > > **Inconvénients**: lack of feature for "Pro" planNo AutomationScenario > > Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences. ----- ### "Knowledge tool" — 4.0/5 > **Audrey** | *27 décembre 2022* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool. > > **Inconvénients**: Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it. > > Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost. ----- ### "Helpdesk - overview" — 5.0/5 > **Martin** | *23 novembre 2023* | Import/Export | Taux de recommandation : 10.0/10 > > **Avantages**: Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install > > **Inconvénients**: Nothing to say for now. Every expectation has been done with the app ----- ### "The best free, open-source helpdesk software you can find" — 5.0/5 > **Seth** | *31 mars 2023* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: • Web interface/design• Knowledgebase• Email templates• Support > > **Inconvénients**: • Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good) > > This software is perfect for our needs\! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the \*free\* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly\! ----- ### "\#1 Supplier for my Opencart store" — 5.0/5 > **Jamos** | *21 février 2017* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage. > > **Inconvénients**: Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options. > > WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium\! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/158346/uvdesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/158346/uvdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées