--- description: HotelRunner : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HotelRunner - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes de réservations en ligne](/directory/20032/reservations/software) > [HotelRunner](/software/158882/hotelrunner) # HotelRunner Canonical: https://fr.capterra.ca/software/158882/hotelrunner Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/158882/hotelrunner?page=2) > HotelRunner vous permet d'alimenter vos ventes en ligne gratuitement. > > Conclusion : 32 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HotelRunner? Gestion en ligne de la vente et la distribution pour tous les types de propriétés, y compris les hôtels individuels, les chaînes, les auberges, les villas et les chambres d'hôtes. Il comprend le site web, le moteur de réservation, le gestionnaire de canaux et d'autres fonctionnalités. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 32 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 3.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: HotelRunner - **Pays**: Delaware, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 9,95 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Bolivie, Bosnie-Herzégovine, Botswana et 173 de plus ## Fonctionnalités - Analytique des canaux - Distribution multicanal - Gestion des avantages - Gestion des calendriers - Gestion des campagnes - Gestion des commandes - Gestion des leads - Gestion des partenaires - Gestion des pipelines - Gestion des réservations - Gestion des stocks - Gestion multicanal - Logiciels CRM (gestion de la relation client) - Mesure des performances - Notes de réservation - Portail des partenaires - Réservation en ligne - Réservations de groupe - Support client - Tarification dynamique - Traitement des paiements ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) ## Catégories connexes - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels de channel management](https://fr.capterra.ca/directory/30678/channel-management/software) ## Logiciels similaires 1. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Eventbrite](https://fr.capterra.ca/software/114949/eventbrite) — 4.6/5 (5748 reviews) 3. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1282 reviews) 4. [Booqable](https://fr.capterra.ca/software/138689/booqable) — 4.8/5 (1126 reviews) 5. [OpenTable](https://fr.capterra.ca/software/17313/opentable-for-restaurants) — 4.7/5 (1317 reviews) ## Avis ### "Good value for m but still much to do" — 4.0/5 > **Admir** | *3 décembre 2018* | Loisirs, voyage et tourisme | Taux de recommandation : 8.0/10 > > **Avantages**: As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha\*\*\*, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great > > **Inconvénients**: There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better. ----- ### "User friendly & strongly recommended" — 4.0/5 > **GUVENC** | *13 mars 2021* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: very easy to use, quite enough features for a hotel, succesful and quick support > > **Inconvénients**: support desk or call center should be 7/24 reachable > > when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future. ----- ### "Avoid at all costs. No customer Service. It will keep overbook your property." — 1.0/5 > **Sam** | *3 octobre 2022* | Hôpitaux et soins de santé | Taux de recommandation : 0.0/10 > > **Avantages**: nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them.... > > **Inconvénients**: i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money.... > > I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called \[SENSITIVE CONTENT\] at Hotelunner, and always received a standard reply. Avoid them at all costs if you can. ----- ### "User Friendly Channel Manager & A Modern Reservation Module" — 5.0/5 > **Nusret** | *24 avril 2023* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission. > > **Inconvénients**: Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time. ----- ### "Very easy to use. Connects us to world" — 5.0/5 > **Erdem** | *3 décembre 2018* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: As dundar thermal we have been using Hotelrunner for last 5 years. It is very easy to update availability. Support team is very helpful and always answering our requests promptly. It is a great pleasure to work with them > > **Inconvénients**: easy and fast to update availability at all the sites. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/158882/hotelrunner?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/158882/hotelrunner) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées