--- description: Vonage Business Communications : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vonage Business Communications - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [Vonage Business Communications](/software/159047/vonage-business) # Vonage Business Communications Canonical: https://fr.capterra.ca/software/159047/vonage-business Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/159047/vonage-business?page=2) > Cette plateforme commerciale rentable offre un service plug-and-play qui fonctionne sur l'Internet à grande vitesse. Cette solution offre plus de 40 fonctionnalités critiques, depuis l'intégration mobile et les outils de collaboration intégrés avec Amazon Chime Pro. L'activation est facile, aucune installation sur site n'est requise et des contrats mensuels sont disponibles. Le service est soutenu par une équipe de professionnels et de techniciens de Vonage Business. > > Conclusion : 320 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 320 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Vonage - **Pays**: Atlanta, É.-U. - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 19,99 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - CTI (couplage téléphonie informatique) - Chat en temps réel - Clavardage privé - Collaboration entre plusieurs utilisateurs - Communication multicanal - Diffusion continue de présentation - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Fichiers audio et vidéo bidirectionnels - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'attente - IVR - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Messagerie vocale - Partage d'écran - Partage des fichiers - Rapports et analyses - Routage des appels - Scripts d'appel - Suivi des appels - Tableau de bord - Transfert d’appel - VoIP ## Intégrations (6 au total) - Google Contacts - Method CRM - Microsoft Outlook - QuickBooks Online Advanced - Salesforce Sales Cloud - SugarCRM ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Applications de visioconférence](https://fr.capterra.ca/directory/31895/video-conferencing/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (868 reviews) 2. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [VoIP.ms](https://fr.capterra.ca/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1203 reviews) 5. [CallHippo](https://fr.capterra.ca/software/159578/callhippo) — 4.4/5 (679 reviews) ## Avis ### "Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas and apathetic. I'm screaming into the void" — 1.0/5 > **Byron** | *5 décembre 2024* | Transport routier/ferroviaire | Taux de recommandation : 0.0/10 > > **Avantages**: Has good features like call recording and sms (when it's not losing your messages into the void) > > **Inconvénients**: Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic > > I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my experience of 7 years as a customer paying $150 per month which includes many full outages, intermittent call and sms outages (just nothing comes on our end despite clients trying calls and SMS on their end) and software glitches, and which culminated in a ongoing SMS outage (despite having resolved the campaign registry) resulting in lost clients and a hair pulling two weeks of total unresponsiveness from tech support. I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us. Hundreds of these messages lost. Now, as of 4 days ago, outgoing sms is working but incoming isn't which is obviously the vital communication. Did a little switcharoo. A nightmare. I even have had nightmares. ----- ### "If you make heavy calls. Take this \!" — 4.0/5 > **Mirza Abdul Ghafoor** | *23 octobre 2022* | Recrutement | Taux de recommandation : 10.0/10 > > **Avantages**: Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good \! > > **Inconvénients**: Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market \! > > Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. . ----- ### "Reliable Business Communication with Room for Improvement" — 5.0/5 > **Isaac** | *25 juin 2025* | Import/Export | Taux de recommandation : 10.0/10 > > **Avantages**: The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile, everything syncs pretty seamlessly. The ability to customize call flows and set up auto-attendants is super helpful for our small team. I also appreciate the integrations with other tools like Salesforce and Slack. > > **Inconvénients**: The admin interface can feel a bit clunky at times, especially when you’re trying to make more advanced changes to call routing or voicemail settings. It’s not always intuitive, so there’s a learning curve if you’re not super technical. Also, support response times could be faster. > > Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we wanted, it’s been smooth sailing. We rarely have dropped calls, and the mobile app makes it easy to stay connected when we’re on the go. There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well. ----- ### "WORST BUSINESS COMMUNICATION SERVICE" — 1.0/5 > **DONALD** | *7 juillet 2025* | Assurance | Taux de recommandation : 0.0/10 > > **Avantages**: “Not positive at all. We have lost significant business and income because of this service. We cannot receive incoming calls to our business, and incoming calls account for over 95% of our revenue. This failure has cost us valuable clients and opportunities. Poor communication and lack of reliable support have only made things worse. I would never recommend this service to anyone.” > > **Inconvénients**: “Extremely negative experience.Incoming calls account for over 95% of our revenue, yet we cannot receive them — all inbound calls automatically go to voicemail and never ring into the office. From the beginning, there was no helpful setup or tech support. The person in charge of our setup from Vonage could not troubleshoot even basic issues and constantly had to escalate to the next level for resolution. Even after more than two weeks, we still have major unresolved problems. The equipment we were sold isn’t even on the active items list to properly set up or troubleshoot. We deal with hardphone and softphone issues daily, with no consistent or reliable help from Vonage customer service. This service has cost us clients and income and created daily headaches.” ----- ### "Outstanding call center solution." — 4.0/5 > **Aaron** | *10 avril 2025* | Services et installations de loisirs | Taux de recommandation : 9.0/10 > > **Avantages**: The set up of accounts and administration of the system is very straightforward. We can onboard someone and minutes and have them in a call group. We can also make changes in an emergency quickly and efficiently. > > **Inconvénients**: There are occasional issues with the app either not sending messages or crashing(although this has not happened as much lately). I also do not like that we cannot remove extensions for billing without assistance from support. > > Vonage has worked well for our call center and as an internal messaging app. It is easy to set and modify call groups. We are able to track reports of calls in and out as well as create virtual extensions to include external numbers within our group. The administration panel is far more intuitive than our previous provider. The phone system has been extremely reliable over the last few years as well. ----- Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/159047/vonage-business?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/159047/vonage-business) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées