Vonage Business Communications

Simplify Business with a Simple Business VoIP Phone System

Avantages :

Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too.

Inconvénients :

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

One of the best all-in-one Business phone application

Commentaires : Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.

Avantages :

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Inconvénients :

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Vonage Business (Simple Signal) Service & Support

Commentaires : Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Avantages :

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

Inconvénients :

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Vonage review

Commentaires : It has been average. The only bad side is SMS integration and support to it.

Avantages :

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Inconvénients :

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Only regret is that we didn't upgrade sooner!

Commentaires : I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Avantages :

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Inconvénients :

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.