--- description: OXON : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OXON - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [OXON](/software/159228/oxon) # OXON Canonical: https://fr.capterra.ca/software/159228/oxon Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/159228/oxon?page=2) > Une plateforme unique pour communiquer avec les clients, suivre leur évolution tout au long de leur cycle de vie et rendre les communications plus cohérentes. > > Conclusion : 14 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise OXON? Les PME et grandes entreprises. Les fonctionnalités d'OXON sont adaptées aux entreprises comptant jusqu'à 1 000 agents. OXON est similaire à Genesys, mais elle dispose d'une meilleure interface utilisateur et même de fonctions plus avancées pour les cas d'assistance par e-mail. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 14 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: OXON Tech - **Pays**: vilnius, Lituanie ## Contexte commercial - **À partir de**: 39,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Lituanie, Royaume-Uni ## Fonctionnalités - CTI (couplage téléphonie informatique) - Enregistrement des appels - Fonctions pour centres d'appels - Gestion des contacts - Gestion des listes d'attente - IVR - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Mesure des performances - Planification du personnel - Prévision du travail - Routage des appels - Scripts d'appel - Suivi des appels ## Intégrations (3 au total) - Meta for Business - Twitter/X - Zendesk Suite ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Logiciels de gestion du personnel pour call center](https://fr.capterra.ca/directory/32607/call-center-workforce-management/software) ## Logiciels similaires 1. [RingCX](https://fr.capterra.ca/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) 2. [Genesys Cloud CX](https://fr.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [Five9](https://fr.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews) 4. [CXone Mpower](https://fr.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Talkdesk](https://fr.capterra.ca/software/132852/talkdesk) — 4.5/5 (732 reviews) ## Avis ### "Great solution for companies with communication problems" — 5.0/5 > **Faye** | *15 avril 2019* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: Convenient monitoring of all company's interactions and communications, both internal and external. > > **Inconvénients**: Don't care much for the minimalist design, other than that everything works great > > Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier. ----- ### "Overall great software" — 5.0/5 > **Murtaz** | *22 août 2019* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use software. Friendly and helpful support team. > > **Inconvénients**: I cannot find a single negative thing about it. > > The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend\! ----- ### "Strong reports and historical analytics" — 4.0/5 > **Julie** | *23 avril 2019* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives. > > **Inconvénients**: We can't track how much time was spent on calendar tasks. > > This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request. ----- ### "Great software without any investments required" — 5.0/5 > **Janki** | *9 avril 2019* | Recrutement | Taux de recommandation : 10.0/10 > > **Avantages**: Adds way more value than it costs. Instant return on investment. > > **Inconvénients**: Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable. > > After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed. Now considering how much oxon costs per agent and how much more work each agent does now per month, I can definitely say that Oxon returns the investment from the first day of using it. Other than that, great overall experience. ----- ### "Amazing for sales teams that make outbound sales calls. 5 STARS" — 5.0/5 > **Ivan** | *2 février 2017* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Very good overall experience. Have not seen anything better in terms of product value for money. > > **Inconvénients**: Cloud based > > We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up\! ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/159228/oxon?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/159228/oxon) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Données structurées