--- description: Formilla.com : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Formilla.com - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Formilla.com](/software/159670/formilla-com) # Formilla.com Canonical: https://fr.capterra.ca/software/159670/formilla-com Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/159670/formilla-com?page=2) > Formilla.com est l'un des principaux fournisseurs de logiciels de messagerie client pour les services de ventes, de marketing et d'assistance. > > Conclusion : 29 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Formilla.com? Formilla.com répond aux besoins des clients du monde entier et de tous les secteurs (particulièrement les PME) en quête d'un logiciel de chat en direct. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 29 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Formilla.com - **Pays**: Las Vegas, É.-U. - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 24,99 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès mobile - Autoresponders - Clavardage proactif - Formulaire hors ligne - Géociblage - Logiciels de chatbots - Messagerie client en temps réel - Rapports et analyses - Relevé et historique des chats - Stratégie de marque personnalisable - Support client - Third-Party Integrations - Transferts/Routage ## Ressources d'aide - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software) ## Logiciels similaires 1. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [ChatGPT](https://fr.capterra.ca/software/1049484/chatgpt) — 4.4/5 (336 reviews) 3. [Wati](https://fr.capterra.ca/software/204314/wati) — 4.6/5 (202 reviews) 4. [Crisp](https://fr.capterra.ca/software/151292/crisp) — 4.6/5 (147 reviews) 5. [Zipchat](https://fr.capterra.ca/software/1056535/zipchat) — 4.8/5 (26 reviews) ## Avis ### "Nice apply" — 5.0/5 > **Stéphane** | *11 février 2019* | Formation et accompagnement professionnel | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use, visual and it's instantaneous > > **Inconvénients**: May be le prise but, I dit'nt compare with competitors > > Very good ----- ### "Easy integration, and great company\!" — 5.0/5 > **Kathy** | *15 avril 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team. > > **Inconvénients**: We have not requirements for a customer-interface chat tool that Formilla does not provide. > > I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done. ----- ### "Formilla review" — 4.0/5 > **Utilisateur vérifié** | *21 novembre 2018* | Études de marché | Taux de recommandation : 3.0/10 > > **Avantages**: Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used. > > **Inconvénients**: The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website ----- ### "This is a great tool for customer engagement\!" — 5.0/5 > **Kit** | *9 mai 2018* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy\! > > **Inconvénients**: I haven't found anything that I don't like about it. The interface is intuitive and informative. :-) > > We recommend this application to our clients. ----- ### "Amazing" — 4.0/5 > **Precision** | *19 février 2018* > > **Avantages**: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on. > > **Inconvénients**: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/159670/formilla-com?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/159670/formilla-com) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées