--- description: SMS|Host : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SMS|Host - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [SMS|Host](/software/159986/sms-host) # SMS|Host Canonical: https://fr.capterra.ca/software/159986/sms-host Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/159986/sms-host?page=2) > Le système de gestion des installations SMS|Host offre un jeu complet de modules entièrement intégrés pour permettre aux centres de villégiature étendus d'offrir une expérience client premium. > > Conclusion : 7 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SMS|Host? Hôtels et centres de villégiature de luxe Stations de ski et de montagne Hôtels et appartements en copropriété à temps partagé Complexes de golf Centres de villégiature côtiers Centres de bien-être et retraites ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 7 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Springer-Miller Systems - **Pays**: Markham, Canada - **Fondé**: 1985 ## Contexte commercial - **À partir de**: 50 000,00 $ - **Public cible**: 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur) - **Pays disponibles**: Canada ## Fonctionnalités - Gestion de l'expérience invité - Gestion de la maintenance - Intégration GDS et OTA - Logiciels CRM (gestion de la relation client) - Point de vente (PDV) ## Ressources d'aide - Support 24/7 (réponse directe) ## Category - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Logiciels similaires 1. 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[Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1282 reviews) ## Avis ### "My review" — 5.0/5 > **Utilisateur vérifié** | *17 mai 2021* | Design graphique | Taux de recommandation : 9.0/10 > > **Avantages**: I get all the messaging capability I need > > **Inconvénients**: Spam filter could be improved I would have liked the option to lock the provision > > It was tough to use at first but then I was able to understand it better ----- ### "SMS|Host great stand-alone PMS, Not great if you want to integrate with any other system" — 4.0/5 > **Daisy** | *12 décembre 2018* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: SMS is easy to access, tons of user codes so no user restrictions. Thousands of reports, if you have the time to sift through and determine which will help your property best. Customer service is ok. Day-to-day this system is pretty solid. Love that there is a Resort Scheduler in our version, which allows us to add tickets to activities on site right onto a reservation, but guests who book online cannot access this feature, only booking agents, which is frustrating. SMS does notify you when a guest has been there before, which is nice- unless they have more than one Guest Tile (contact info), then they may appear to be a new guest. Also appreciate that you can set preferences for a guest, though our property does not use this regularly, I use it personally to remember what room and view and amenities a guest likes. easy to learn easy to access all info and make updates from the property side. Putting rooms out of order and managing clean rooms is flawless as any PMS should be. Operation speed is always fast and efficient. > > **Inconvénients**: The biggest issues are consistency, some function capability and the Extremely poor integration with Anything. Perhaps every system has it's issues, but this one seems excessive in regards to integration. It does Not integrate with Most outside systems. Online booking engine- flow issues resulting in guests arriving with no reservation because it has not yet come through to the PMS and overbookings\! Groups PMS for meeting space- flow issues resulting in double work for sales associates managing inventory in 2 systems until they catch up. Retail system- the one we currently have does not integrate At All- so no room charges from retail\!? Confirmation letters which are supposed to be user generated often times do not send at all, SMS says they are set up properly and should send, but they don't. Sometimes annual package reports take several hours to run and the system may get interrupted in the process so you have to start all over. We work under a corporate umbrella, so often times the systems we use are mandated. Frustrating that this PMS does not play well with others, seemingly ever. Even when the two systems do communicate- package rates from online sometimes get all lumped into one rate code, instead of broken out in the respective package components, so we are left deciphering the rate, the amenities the guests gets and the proper department allocations from accounting. Don't get me started on the resort fee addition failure. That is a mess system to system. > > Good to Poor overall. It is 'good' day-to-day, as mentioned, until there are flow issue from other systems including the online booking engine. Sometimes (approximately 2-3x a year), we see a major 'flow issue' where the two systems do not communicate at all and we are left scrambling to find the reservations made online and manually enter, or update or cancel as the guest is managing their reservation online in real time. Sometimes we are simply told 'that is not an option' when asking for added capabilities. SMS does have a dedicated team to assist when we see flow issues, which is phenomenal, just wish it wasn't such a prevalent need. ----- ### "Springer Miller Host Run Don't Walk Away" — 1.0/5 > **Shannon** | *25 janvier 2021* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing. It's slow and a pain. The only good things is that I didn't have spend countless hours setting up the work order system with SMS required material. > > **Inconvénients**: The Work Order system because it's terrible. > > None. I'm in the maintenance end of our hospitality arm of our ski resort. As such, I use the Work Order system in Host, and it is badly designed and hard to use, and slow. The display of work orders leaves you asking where is the description of the problem. But you have to open each work order before getting that answer. Of course, you have to click and wait, and wait. Then if there's more than one work order for the same unit, you have to guess. Did I say this system is terrible? They tried to be all things to all people and work orders were last on the list. ----- ### "Good, not great" — 4.0/5 > **Utilisateur vérifié** | *2 novembre 2018* | Hôtellerie | Taux de recommandation : 6.0/10 > > **Avantages**: Once a user deals with the non-Windows based architecture it does flow but some basic functions seem much less intuitive for new user or occasional user than they should be. > > **Inconvénients**: Rigidity. Non-windows based. Maybe its a lack of training but newer systems seem much easier to use intuitively than this one. > > As a sales manager I use this for availability, group blocking etc. Much of the system I don't know or understand but seems difficult to learn more or explore unassisted ----- ### "A Strong and Reliable Product" — 4.0/5 > **Justin** | *1 mars 2017* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: It's reliability and ease of use. > > **Inconvénients**: It is written in FoxPro, but it is about to change to SQL. > > I have been a user of this software for 16 years and have watched it evolve over the years to a wonderful and robust product. I have used multiple PMS systems and I always compare them to this product. They keep me looking forward to what they will come out with next in their product development, with also selecting Product Advisory Counsels made up of users of the product that help determine the path for their different modules within the PMS. As for customer support; I have found with years of dealing with different products customer support, SMS' customer support has been one of their strong points for me and they strive to make it better for their customers. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/159986/sms-host?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/159986/sms-host) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées