---
description: Feefo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Feefo - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de relation client](/directory/30906/customer-engagement/software) > [Feefo](/software/160258/feefo)

# Feefo

Canonical: https://fr.capterra.ca/software/160258/feefo

> Feefo aide les entreprises à interagir avec leurs clients et à recueillir leurs avis.
> 
> Conclusion : 4 utilisateurs lui ont donné la note de **3.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **3.5/5** | 4 Avis |
| Simplicité | 4.0/5 | D'après l'ensemble des avis |
| Support client | 4.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.8/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Feefo
- **Fondé**: 2010

## Contexte commercial

- **À partir de**: 149,00 £
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Australie, Belgique, Canada, Espagne, France, Italie, Mexique, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis

##  Fonctionnalités

- Alertes/Notifications
- Analyse de texte
- Analyse des sentiments
- Analyse visuelle
- Communication multicanal
- Demande d'avis
- Enquêtes et feedback
- Formulaires personnalisables
- Gestion de la communication
- Gestion des campagnes
- Gestion des commentaires
- Gestion des commentaires négatifs
- Gestion des courriels
- Gestion des enquêtes et sondages
- Gestion des réponses
- Messagerie SMS
- Modèles personnalisables
- Notification en cas d'avis émis
- Partage social
- Prise en charge de plusieurs langues
- Promotion sociale
- Rapports et analyses
- Structure des enquêtes de Net Promoter Score (NPS)
- Suivi de l'engagement
- Surveillance des avis émis
- Tableau de bord
- Tableau de bord d'activités
- Third-Party Integrations
- Visualisation de données

## Intégrations (11 au total)

- Adobe Commerce
- BigCommerce
- LoyaltyLion
- Medallia Agent Connect
- Mention Me
- Movable Ink
- Pinterest
- Shopify
- Twitter/X
- WooCommerce
- Zapier

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)

## Catégories connexes

- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)
- [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software)
- [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software)
- [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software)
- [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software)

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3. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews)
4. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews)
5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Avis

### "Great tool but weigh the cost rewards" — 4.0/5

> **Carl** | *25 novembre 2025* | Automobile | Taux de recommandation : 8.0/10
> 
> **Avantages**: Allows great feedback from customers which then allows business actions based on real feedback meaning you get a more targeted response
> 
> **Inconvénients**: It can be a costly tool depending on which plan you purchase. Although how much do you value business improvement insights?
> 
> Really would reckoned it however lol into the cost and return on investment based on your company size

-----

### "Consistently Excellent Service" — 5.0/5

> **Hannah** | *15 mai 2023* | Construction | Taux de recommandation : 10.0/10
> 
> **Avantages**: The online Feefo portal makes it easy to navigate, which makes the process of gathering feedback straightforward. Allowing us to pick apart feedback and implement processes to make our processes smoother.
> 
> **Inconvénients**: If we were being extremely picky, the occasional emails received by the Feefo hub support team in relation public reviews who have directly contacted Feefo requesting to review our services. We would prefer they were instructed to speak with us directly so we can provide a personal touch as part of the customer experience when using our service.
> 
> Our sales Rep \[sensitive content hidden\] is always there to support us with anything Feefo related so we maximise the Feefo service. The campaign manager tool has helped us engage with more feedback than ever before which means we can make our services the best they can be for our customers. We like the way that Feefo allows us to show case the positive feedback to our customers through the Platinum award.

-----

### "Didn't support our Ecomm platform, Unhelpful Customer Service" — 2.0/5

> **Utilisateur vérifié** | *21 juillet 2025* | Services et technologies de l'information | Taux de recommandation : 1.0/10
> 
> **Avantages**: Feefo was easy to set up, but the user interface was quite clunky and difficult for team members to use.
> 
> **Inconvénients**: Feefo does not have good brand recognition outside of the UK, so for our customers based in other locations, they didn't feel that they could trust Feefo and we gathered way less reviews than with a competitor software product. Customer support at Feefo was unhelpful as well.
> 
> Not a good experience to be honest. The price for a Feefo subscription license is less than that of other products, but it's one where you get what you pay for I suppose\! It does the basic / bare minimum, but ultimately we found customer support and Feefo brand recognition to be inadequate, and they did not support integration with our ecomm platform.

-----

### "A good review-gathering solution" — 3.0/5

> **Devin** | *14 avril 2022* | Assurance | Taux de recommandation : 5.0/10
> 
> **Avantages**: We got a dedicated Feefo review page for our brand which showcases customer reviews.
> 
> **Inconvénients**: Our dev team had to set up a complicated API, it's expensive.
> 
> Feefo is fine, but the widgets gallery is limited. It's also not a very intuitive platform, we typically have to reach out to our rep for help making changes or implementing new things.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/160258/feefo)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/160258/feefo> |
| de-AT | <https://www.capterra.at/software/160258/feefo> |
| de-CH | <https://www.capterra.ch/software/160258/feefo> |
| en | <https://www.capterra.com/p/160258/Feefo/> |
| en-AE | <https://www.capterra.ae/software/160258/feefo> |
| en-AU | <https://www.capterra.com.au/software/160258/feefo> |
| en-CA | <https://www.capterra.ca/software/160258/feefo> |
| en-GB | <https://www.capterra.co.uk/software/160258/feefo> |
| en-IE | <https://www.capterra.ie/software/160258/feefo> |
| en-IL | <https://www.capterra.co.il/software/160258/feefo> |
| en-IN | <https://www.capterra.in/software/160258/feefo> |
| en-NZ | <https://www.capterra.co.nz/software/160258/feefo> |
| en-SG | <https://www.capterra.com.sg/software/160258/feefo> |
| en-ZA | <https://www.capterra.co.za/software/160258/feefo> |
| fr | <https://www.capterra.fr/software/160258/feefo> |
| fr-BE | <https://fr.capterra.be/software/160258/feefo> |
| fr-CA | <https://fr.capterra.ca/software/160258/feefo> |
| fr-LU | <https://www.capterra.lu/software/160258/feefo> |

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