--- description: CustomerSure : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CustomerSure - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [CustomerSure](/software/160337/customersure) # CustomerSure Canonical: https://fr.capterra.ca/software/160337/customersure > Une méthode simple visant à gérer la satisfaction des clients, y compris concernant le NPS. Découvrez comment augmenter vos bénéfices tout en améliorant la satisfaction de vos clients. > > Conclusion : 5 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CustomerSure? Les entreprises de taille moyenne qui comprennent le lien entre satisfaction client et opportunités accrues. Cette solution est majoritairement adoptée par les secteurs des logiciels et des services publics, mais est également adaptée aux autres secteurs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 5 Avis | | Simplicité | 5.0/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 5.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: CustomerSure - **Pays**: Newcastle upon Tyne, R.-U. - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 999,00 £ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, danois, espagnol, finnois, français, hébreu, indonésien, italien, japonais, norvégien, néerlandais, suédois, thaï - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Alerts/Escalation - Analyse des sentiments - Bibliothèque de questions - Division des questions (question branching) - Enquêtes et feedback - Gestion des commentaires - Importation et exportation de données - Logique d'évitement - Marketing par courriel - Modèles personnalisables - Personnalisation des URL - Questions personnalisables - Rapports et statistiques - Suivi de l'engagement ## Ressources d'aide - Service client/courriel - Support téléphonique - Chat/Clavardage ## Category - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Logiciels similaires 1. [Lucky Orange](https://fr.capterra.ca/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Intouch Insight CX Platform](https://fr.capterra.ca/software/160959/intouch-insight) — 4.3/5 (12 reviews) 3. [SAP Customer Experience](https://fr.capterra.ca/software/77372/sap-crm) — 4.3/5 (245 reviews) 4. [SimpleWorks](https://fr.capterra.ca/software/144850/simplecrm) — 4.5/5 (15 reviews) 5. [Birdeye](https://fr.capterra.ca/software/152997/birdeye) — 4.7/5 (702 reviews) ## Avis ### "100% recommend this app" — 5.0/5 > **Emma Ledger** | *19 mars 2012* > > I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy\! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc\! 100% recommend this app. from apps.shopify.com/customersure - getbusystore ----- ### "Overall I highly recommend this app" — 5.0/5 > **Simply Superheroes** | *14 mars 2013* > > One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer. Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out. Installing the app was painless (especially for someone like me who knows so little code). Setting up the dashboard and the survey were easy to do. Within 24 hours of set-up, I was getting immediate feedback from visitors. Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in. Overall I highly recommend this app as a way of connecting with your customers after a transaction. Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice. ----- ### "CustomerSure is a Must" — 5.0/5 > **Ashley** | *16 mars 2018* | Pétrole et énergies | Taux de recommandation : 10.0/10 > > **Avantages**: CustomerSure is a must need for all companies to receive customer feedback. This is a great tool to connect with your customer and help build top rated customer service. This software is very easy to use no matter what your skill level is. > > It does amazing job at helping us get customer feedback. ----- ### "Great application for centralising your customer service" — 5.0/5 > **Damien Bidmead** | *19 janvier 2012* > > This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns. (From apps.shopify.com/customersure -MoreTVicar) ----- ### "CustomerSure is slick" — 5.0/5 > **Sophie** | *1 octobre 2012* > > CustomerSure is slick, it integrates with our company branding really well and is easy to use. ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/160337/customersure) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | pt | | | pt-PT | | ----- ## Données structurées