--- description: AlphaChat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: AlphaChat - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [AlphaChat](/software/160781/alphachat) # AlphaChat Canonical: https://fr.capterra.ca/software/160781/alphachat > Une plateforme sans code qui permet de créer des assistants virtuels et chatbots intelligents qui comprennent le langage naturel. > > Conclusion : 3 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise AlphaChat? Cette solution cible les entreprises qui exploitent la croissance rapide des messageries et de l'expérience pour leurs ventes et leur support client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 3 Avis | | Simplicité | 5.0/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: AlphaChat - **Fondé**: 2017 ## Contexte commercial - **À partir de**: 399,00 € - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Pays disponibles**: Estonie ## Fonctionnalités - Accès mobile - Alerts/Escalation - Analyse de texte - Analyse visuelle - Autoresponders - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Enquêtes et feedback - Formulaire hors ligne - Gestion de contenu - Gestion de la base de connaissances - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des flux de travail - Gestion des listes d'attente - Géociblage - Historique des clients - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Modèles personnalisables - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Reconnaissance vocale - Relevé et historique des chats - Stratégie de marque personnalisable - Suivi de l'engagement - Suivi des interactions - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage - Visualisation de données ## Intégrations (5 au total) - Meta for Business - RCSApp - Slack - WhatsApp - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Genesys Cloud CX](https://fr.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [inconnect](https://fr.capterra.ca/software/164772/omnichannel) — 3.9/5 (19 reviews) ## Avis ### "AlphaChat review" — 5.0/5 > **Kaido** | *21 octobre 2020* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use and support speed it it is needed. > > **Inconvénients**: Our experience with Chat is still quite short but so far most of the expectations have been nicely met. > > Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company. ----- ### "The Chat Bot Platform perfect for scaling and automation" — 5.0/5 > **Daniel** | *16 octobre 2020* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform. > > **Inconvénients**: Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job\! > > Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer's preferred language through our Bot as well. ----- ### "Review for Tallink chatbot" — 5.0/5 > **Kaja** | *27 octobre 2020* | Loisirs, voyage et tourisme | Taux de recommandation : 8.0/10 > > **Avantages**: Overall looking of the bot view on the page looks nice :) > > **Inconvénients**: 1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are "live". 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice > > Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns. ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/160781/alphachat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées