--- description: Bird : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bird - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes SMS marketing](/directory/30842/sms-marketing/software) > [Bird](/software/160795/messagebird) # Bird Canonical: https://fr.capterra.ca/software/160795/messagebird Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/160795/messagebird?page=2) > Une plateforme de communication cloud connectant plus de 15 000 entreprises à leurs clients par l'intermédiaire du SMS, de la voix sur IP et de l'API de chat les plus rapides et les plus fiables du monde. > > Conclusion : 157 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Bird? Toutes les entreprises ayant des aspirations mondiales de communication client ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 157 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Bird - **Pays**: Amsterdam, Pays-Bas - **Entreprise fondée en**: 2011 ## Contexte commercial - **À partir de**: 50,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, français, italien, néerlandais, portugais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - API - Automate d'appel - Automatisation du marketing - Clavardage et messagerie - Confirmations/Reminders - Coupons mobiles - Débogage - Enregistrement des appels - Envoi de SMS en masse - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des modèles - IVR - Interface graphique - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Messagerie bidirectionnelle - Messagerie planifiée - Messagerie vocale - Modèles prédéfinis - Outils de collaboration - Personnalisation de la voix - Personnalisation de messages - Planification des campagnes - Planification des rendez-vous - Prise en charge de plusieurs scripts - Rappels d'appels - Rapports et analyses - Rendez-vous récurrents - Replanification - Réponses automatisées - SMS Marketing - Saisie téléphonique - Suivi des appels - Synthèse vocale - Transfert d’appel - VoIP ## Intégrations (5 au total) - Adobe Commerce - IFTTT - Tray.io - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) ## Catégories connexes - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels de développement application mobile](https://fr.capterra.ca/directory/30082/application-development/software) - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) ## Logiciels similaires 1. [Twilio](https://fr.capterra.ca/software/180158/twilio-communications-platform) — 4.4/5 (513 reviews) 2. [SlickText](https://fr.capterra.ca/software/155430/slicktext-com) — 4.8/5 (271 reviews) 3. [Project Broadcast](https://fr.capterra.ca/software/1059384/project-broadcast) — 4.9/5 (652 reviews) 4. [Clearstream](https://fr.capterra.ca/software/158103/clearstream) — 4.8/5 (699 reviews) 5. [EZ Texting](https://fr.capterra.ca/software/145848/ez-texting) — 4.5/5 (273 reviews) ## Avis ### "One of the most advanced conversational AI tools on the market" — 4.0/5 > **Diana** | *7 janvier 2025* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Bird is still the best conversational AI platform on the market, but throughout the years they've growth into an all-in-one CRM platform. I don't think they're the best for that, but their AI tools are quite impressive still. > > **Inconvénients**: I feel like they're doing a bit too much now. Their website for example is quite overwhelming compared to their previous one. Same goes for the platform. MessageBird use to be an SMS tool. Then became an omnichannel tool, then a conversational AI tool, and now a CRM. Props to them for innovating, but it's also quite overwhelming as a customer. > > Pretty good if you know what you're doing, and what you want. I don't think they're a beginner friendly tool. It's the tool you look for when you think the likes of Zendesk aren't enough. ----- ### "Excellent customer support\! Great developers" — 4.0/5 > **Scott** | *20 novembre 2018* | Automatisation industrielle | Taux de recommandation : 9.0/10 > > **Avantages**: I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times. > > **Inconvénients**: The only cons are with from carrier restrictions in the united states and not from messagebird. > > We have only had a good experience with messagebird. The software is always getting better and their customer support is unmatched. We will continue to use them and have no desire to look for another provider. ----- ### "100% Deliverable" — 5.0/5 > **Sajith Tharaka** | *21 novembre 2018* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard. > > **Inconvénients**: No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant. ----- ### "Hard to track lots of messages" — 3.0/5 > **Utilisateur vérifié** | *13 décembre 2017* | Taux de recommandation : 6.0/10 > > **Avantages**: You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good. > > **Inconvénients**: The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible. The search functionality is limited. > > Easier communication with the team of over 100 officers. ----- ### "Very Easy System To Use" — 5.0/5 > **Sammy** | *5 décembre 2018* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update > > **Inconvénients**: I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly > > As a business we use a lot of communication methods, but we feel a text message achieves the best results ----- Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/160795/messagebird?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/160795/messagebird) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées