--- description: edrone : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: edrone - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [edrone](/software/160829/edrone) # edrone Canonical: https://fr.capterra.ca/software/160829/edrone Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/160829/edrone?page=2) > edrone est un logiciel de gestion de la relation client (CRM) qui aide les entreprises d'e-commerce à personnaliser leurs campagnes marketing pour leurs clients potentiels. > > Conclusion : 7 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise edrone? SMB, taille moyenne ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 7 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: edrone - **Pays**: Kraków, Pologne - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 50,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, espagnol, polonais, portugais - **Pays disponibles**: Argentine, Bolivie, Brésil, Chili, Colombie, Guyana, Guyane française, Paraguay, Pologne, Pérou, Suriname, Uruguay, Vénézuéla, Équateur, îles Malouines ## Fonctionnalités - Analyse des campagnes - Automatisation du marketing - Devis - Gestion des campagnes - Gestion des contacts - Gestion des courriels - Gestion des leads - Gestion des modèles - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Marketing multicanal - Marketing par courriel - ROI Tracking - Rapports et analyses - Segmentation - Suivi des conversions - Suivi des interactions - Suivi des visiteurs de sites web - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (11 au total) - IdoSell - Magento BI - OpenCart - PrestaShop - Shopify - Shopware - Sitecore - Spree - Tray - VTEX - WooCommerce ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de marketing automation](https://fr.capterra.ca/directory/6/marketing-automation/software) ## Logiciels similaires 1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 2. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Meritto](https://fr.capterra.ca/software/1011572/comprehensive-admission-suite) — 4.6/5 (616 reviews) 5. [Kylas Sales CRM](https://fr.capterra.ca/software/210630/kylas) — 4.8/5 (573 reviews) ## Avis ### "A great CRM for small and medium-sized online shops" — 5.0/5 > **Piotr** | *15 juillet 2022* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Great onboarding in the field of tool implementation and its operation. Several packages depending on your needs. A number of the most important functionalities that increase sales (marketing automation, abandoned carts, cross-selling and up-selling, product recommendations, newsletters with personalized content, popups...). > > **Inconvénients**: Limited segmentation possibilities within the proposed activities. Fewer possibilities than competing tools. Nevertheless, it is perfectly suitable for small and medium-sized online stores. > > Edrone has undergone major modifications over the past few years, creating many new and practical functionalities. I believe that the price-quality ratio of the tool is excellent and the very high level of support deserves attention. Edrone is able to realistically increase conversion and thus generate more sales. I recommend it for small and medium-sized online stores\! ----- ### "Effective tool for MA, Customer Service and Onsite" — 5.0/5 > **Magdalena** | *14 janvier 2022* | Sécurité et enquêtes | Taux de recommandation : 10.0/10 > > **Avantages**: Deep analytics, ready to use tool and marketing automation scenarios, valuable and advanced reports with a comprehensive view of the store’s vital metrics, variety of solutions and constant development of the system. > > **Inconvénients**: We have no objections about the software. > > The huge advantage is the ease of integration. The tool is also easy to use, and the panel is very intuitive. Edrone has a very committed and helpful customer service department - with such support you can always count on help at the highest level. ----- ### "They keep it simple and that's really ok" — 3.0/5 > **Filip** | *11 juillet 2017* | Ressources humaines | Taux de recommandation : 9.0/10 > > **Avantages**: Simplicity. It makes it easier to immerse in the world of marketing automation. Newsletter editor is really user friendly( esp. copy/paste feature) Great customer support > > **Inconvénients**: No possibility to display people who unsubscribed No possibility to send newsletter to people based on their previous campaign activity. Thus you cannot send again a newsletter only to people who haven't opened the newsletter the first time > > Marketing automation ----- ### "Best of available" — 5.0/5 > **Tomasz** | *27 mai 2019* | Internet | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use. Simple to manage. Nice outlook. > > **Inconvénients**: No big complaining. Really it is a very good software :) > > I treat edron like a normal company employee. However, I have more confidence in him. He does not get sick, he works 24 hours and he fulfills all my requests. In addition, he can take care of those clients that I would never reach. He understands their needs and automatically provides them with what they are looking for. ----- ### "Great tool for smart recommendations" — 5.0/5 > **Karolina** | *10 juillet 2022* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: -very easy implementation -intuitive panel -many ways to get to customer (email, SMS, Whats'up, webpush...) -possibility to send some discount coupons for abandoned carts -free trial version -great customer service > > **Inconvénients**: Very good software for not such big money - no cons for now. > > Edrone is a very good software which give us many possibilities to get to customers. It is very easy to use so you don't spend hours to set some scenarios. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/160829/edrone?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/160829/edrone) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pl | | | pt | | | pt-PT | | ----- ## Données structurées