--- description: Lumoa : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lumoa - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Lumoa](/software/160860/lumoa) # Lumoa Canonical: https://fr.capterra.ca/software/160860/lumoa Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/160860/lumoa?page=2) > Passez de l'opinion des clients à l'action sans incertitude. Lumoa analyse les opinions en temps réel dans plus de 60 langues. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Lumoa? Lumoa est destiné aux moyennes et grandes entreprises en Europe qui gèrent des milliers d'opinions clients chaque année. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 12 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Netigate - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 629,00 € - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, finnois, suédois - **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Aruba, Autriche, Bahamas, Barbade, Belgique, Bermudes, Bosnie-Herzégovine, Bulgarie, Bélarus, Bélize, Canada, Chypre, Cité du Vatican, Costa Rica, Croatie et 69 de plus ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Collecte de données multicanal - Commentaires anonymes - Distribution multicanal - Détection de la langue - Enquête mobile - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Logiciels CRM (gestion de la relation client) - Marquage - NPS des clients - Outils de collaboration - Rapports et analyses - Rapports et statistiques - Segmentation - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (20 au total) - Decipher - Freshdesk - GENESYS - Giosg - Gmail - Help Scout - HubSpot CRM - Instagram - Intercom - Microsoft Outlook - Salesforce.org Nonprofit Cloud - ServiceNow - SurveyHero - SurveyMonkey - Surveypal ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [Zonka Feedback](https://fr.capterra.ca/software/137773/zonka-feedback) — 4.8/5 (68 reviews) 2. [Netigate](https://fr.capterra.ca/software/127979/netigate) — 4.6/5 (25 reviews) 3. [Sphinx iQ3](https://fr.capterra.ca/software/124250/survey-shaker) — 4.4/5 (5 reviews) 4. [Chattermill](https://fr.capterra.ca/software/153694/customer-experience-analytics-platform) — 4.5/5 (25 reviews) 5. [Keatext](https://fr.capterra.ca/software/173675/keatext) — 3.8/5 (19 reviews) ## Avis ### "Lumoa is a great value for money and helps the organization to improve its customer satisfaction" — 5.0/5 > **Mika** | *5 avril 2022* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: 1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools. > > **Inconvénients**: 1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further > > Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner. ----- ### "Very happy with Lumoa after one year of use" — 5.0/5 > **kjetil** | *26 octobre 2022* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility. > > **Inconvénients**: The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look > > All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis. ----- ### "Great employee insights\!" — 4.0/5 > **Christian** | *20 avril 2021* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: That we in an easy way could monitor employee engagement. > > **Inconvénients**: Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier. ----- ### "Info at my finger tips" — 5.0/5 > **KEITH** | *4 juin 2020* | Secteur maritime | Taux de recommandation : 10.0/10 > > **Avantages**: The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information > > **Inconvénients**: I need to improve my knowledge and explore its full capabilities. > > Top notch from working with \[SENSITIVE CONTENT HIDDEN\] to the product's functionality. ----- ### "Easy to use and great support" — 4.0/5 > **Linus** | *15 novembre 2022* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Simplicity to set up, collect and analyse data and to spot trends which affects our customer experience. > > **Inconvénients**: Further development ot share data with others throughout the organisation who does not have the time to log on and go through the tool to find insights. > > We are using Lumoa to get a greater and deeper understanding of the customers overall experience with our brand and how we can make changes to better the experience. By using Lumoa our internal understanding has gone up and there is a great interest within the organisation to learn more ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/160860/lumoa?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/160860/lumoa) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Données structurées