---
description: Canny : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Canny - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de satisfaction client](/directory/30541/customer-satisfaction/software) > [Canny](/software/161103/canny)

# Canny

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> Canny est un outil de retour d'opinion conçu pour couvrir tout ce dont vous avez besoin pour naviguer dans l'ensemble du cycle de retour d'opinion.
> 
> Conclusion : 76 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Canny?

Solution basée sur le cloud qui aide les petites et grandes entreprises à recueillir, analyser, hiérarchiser et suivre les opinions des utilisateurs pour prendre des décisions éclairées sur les produits.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 76 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Canny
- **Fondé**: 2015

## Contexte commercial

- **À partir de**: 0,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- Alertes/Notifications
- Classement des idées
- Collecte de données multicanal
- Discussions/Forums
- Définition des priorités
- Gestion de projets
- Gestion des commentaires
- Gestion des idées
- Gestion des ressources
- Ideation
- Nomenclatures
- Outils de collaboration
- Roadmap stratégique de produits
- Segmentation de la clientèle
- Suivi des statuts
- Third-Party Integrations

## Intégrations (15 au total)

- Asana
- ClickUp
- Discord
- GitHub
- Google Chrome
- HubSpot CRM
- Intercom
- Jira
- Microsoft Entra ID
- Microsoft Teams
- Okta
- OneLogin
- Segment
- Slack
- Zapier

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Chat/Clavardage

## Category

- [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software)

## Catégories connexes

- [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software)
- [Logiciels de gestion de projet à but non lucratif](https://fr.capterra.ca/directory/32439/project-management-software-for-nonprofits/software)
- [Systèmes de management des idées](https://fr.capterra.ca/directory/10027/idea-management/software)
- [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software)
- [Outils roadmap](https://fr.capterra.ca/directory/30864/product-roadmap/software)

##  Logiciels similaires

1. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews)
3. [Salesforce Service Cloud](https://fr.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews)
4. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews)

## Avis

### "Great Feedback Portal, Slack App can use some changes" — 5.0/5

> **Emaan** | *22 juin 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: Love how it's user-friendly, and the ability to add updates is great for my clients and team. Love the Slack integration too.
> 
> **Inconvénients**: The Slack app could be better when bolding content, it shows the \*\* in the Slack update posts. Unsure how to whitelabel the app itself on Slack
> 
> Great so far, on the free trial right now and will continue to the paid version. Would love to learn more about other features that I may not be aware of on Canny

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### "Intuitive way to collect and act on feedback" — 4.0/5

> **Utilisateur vérifié** | *28 janvier 2026* | Logiciels | Taux de recommandation : 7.0/10
> 
> **Avantages**: Canny is excellent for collecting, organizing, and prioritizing customer feedback. The upvoting system helps surface what matters most to users, and the UI is clean and intuitive.
> 
> **Inconvénients**: The new pricing structure feels steep for teams that don’t need all the advanced features. I would reconsider
> 
> Canny helped bring transparency to our product development process. It gave our users a voice, and gave our team clarity. It’s not perfect, but it’s a solid tool for product feedback management. Also like the integration with Intercom

-----

### "Good product\!" — 4.0/5

> **Bekki** | *16 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: Customer Support was very helpful to get started and learn more about the product, and it was easy to book an appointment for that
> 
> **Inconvénients**: There are a lot of features which can make learning as admin difficult or overwhelming. However, flip side is there are many interesting features to learn

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### "The perfect fit for our organizations needs\!" — 5.0/5

> **Stephen** | *6 juin 2025* | E-learning | Taux de recommandation : 10.0/10
> 
> **Avantages**: Very easy to use, and the user interface is simple, while still looking sleek. The automation that the email notifications have is amazing, and I really like the Smart Reply feature\!
> 
> **Inconvénients**: Admin side was a bit tricky to navigate at first, but I was able to catch on. I wish I could customize our color theme a bit more.
> 
> Amazing\! \[sensitive content hidden\] (I hope I spelled it correctly) was friendly and helpful, and answered any questions I had while we looked into which product to proceed with. Our team was amazed at how perfectly this fit our needs. We will be moving forward with Canny\!

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### "Closing the feedback loop for your customers" — 4.0/5

> **Jon** | *21 octobre 2025* | Logiciels | Taux de recommandation : 7.0/10
> 
> **Avantages**: The "feedback loop" is closed very well with notifications for people who leave feedback throughout the process.
> 
> **Inconvénients**: I wish Opportunities were more flexible and didn't require an integration with a specific system. Being able to automatically and easily associate deals with value would go a long way.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/161103/canny)

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