--- description: Avochato : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avochato - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des plaintes](/directory/30674/complaint-management/software) > [Avochato](/software/161117/avochato) # Avochato Canonical: https://fr.capterra.ca/software/161117/avochato Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/161117/avochato?page=2) > L'envoi de SMS et le chat en direct n'ont jamais été aussi faciles pour les entreprises qu'avec les solutions d'Avochato pour les équipes, les spécialistes du marketing et les centres d'appels. > > Conclusion : 135 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Avochato? Les entreprises et équipes qui veulent des communications efficaces avec leurs clients. Voici quelques exemples : e-commerce, assurance, agences d'aide à domicile, agences immobilières, concessionnaires automobiles, entreprises de logistique et de services de livraison, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 135 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Avochato - **Pays**: San Francisco, É.-U. - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 1,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, français, hindi, russe - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Alerts/Escalation - Assistance à distance - Autoresponders - Base de données de clients - CRM Integration - CTI (couplage téléphonie informatique) - Clavardage et messagerie - Coupons mobiles - Créateur d'enquêtes - Devis - Définition des priorités - Enquêtes et feedback - Envoi de SMS en masse - Formulaire hors ligne - Gestion de la base de connaissances - Gestion des campagnes - Gestion des centres d'appel - Gestion des clients - Gestion des commissions - Gestion des contacts - Gestion des fiches descriptives - Gestion des leads - Gestion des listes d'attente - Gestion des prix - Gestion des réservations - Gestion du personnel - Interface d'agent - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Macros et réponses types - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie planifiée - Modèles personnalisables - Outils de collaboration - Partage des fichiers - Personnalisation de messages - Portail libre-service - Qualification de leads - Rapports et analyses - Relevé et historique des chats - Routage automatisé - Routage des appels - Réponses automatisées - Réservation en ligne - Suivi des interactions - Suivi des problèmes - Transfert à un agent - Transferts/Routage ... et 12 fonctionnalités supplémentaires ## Intégrations (11 au total) - ChatGPT - Google Chrome - HubSpot CRM - Lasso CRM - Microsoft 365 - Microsoft Teams - Okta - Salesforce Sales Cloud - Shopify - Slack - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software) ## Catégories connexes - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels pour agences de voyages](https://fr.capterra.ca/directory/20034/travel-agency/software) - [Logiciels pour agence immobilière](https://fr.capterra.ca/directory/20049/real-estate-agency/software) - [Logiciels de marketing mobile](https://fr.capterra.ca/directory/31308/mobile-marketing/software) - [Logiciels de sondage par SMS](https://fr.capterra.ca/directory/32937/sms-survey/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3410 reviews) 2. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) ## Avis ### "Staying connected via Avochato" — 4.0/5 > **Taylor** | *22 février 2025* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: The attention to needs of clients is strong. I appreciate the fast responses and assistance. > > **Inconvénients**: I find the app needs some improvements. It sometimes glitches and isn't as good as the webpage itself. > > Avochato has been great for quick results toward my specific requests. allowing for quick turn around on my end. ----- ### "Avochato Use" — 5.0/5 > **Lateef** | *16 novembre 2018* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: We love the product, simple to use and implement across the team. We use it for both day to day business as well as broadcast marketing. The ROI is great, the ease of use simple and feature requests are handled promptly. > > **Inconvénients**: At first we faced some challenges on the marketing end, when we got on the phone with our rep, he and his team implemented changes to customize the software for us and everything has been well since. Just ask them I would say. ----- ### "Avochato" — 4.0/5 > **Eric** | *16 novembre 2018* | Enseignement supérieur | Taux de recommandation : 7.0/10 > > **Avantages**: I like that you can assign names to phone numbers once they submit a ticket and it keeps track of all their submissions. > > **Inconvénients**: You can't prevent people from calling the number without completely disabling it. The other options is to let them leave a voicemail which can be counterintuitive. > > Great for higher education. ----- ### "Disappointed By Avochato: Do Not Recommend This Product" — 1.0/5 > **Bradley** | *16 juin 2020* | Gestion d'organisme à but non lucratif | Taux de recommandation : 0.0/10 > > **Avantages**: The product is fairly easy to use, although a sloppy mobile interface and glitchy. > > **Inconvénients**: To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction. This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card. I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go. > > Poor ----- ### "Avochato the best texting solution after a long time researching\!" — 5.0/5 > **Chris** | *23 octobre 2018* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: It's powerful, cost effective, and the Avochato support is amazing\! I was concerned that I may not be a large enough customer to warrant much one on one attention, but that is not the case at all. Every time I reach out I have a quick response\! Several times they connected through a live video meeting to walk me through my scenario and questions on my computer. > > **Inconvénients**: More customization when it comes to exporting and sorting contacts, but they took my suggestions and have actively made adjustments and programmed new custom features. > > Again, powerful, cost effective, and the Avochato support is amazing\! This is the new way of connecting with my past clients. Snail mail and email is dead\! ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/161117/avochato?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/161117/avochato) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées