--- description: LogMeIn Rescue : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LogMeIn Rescue - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [LogMeIn Rescue](/software/161344/logmein-rescue) # LogMeIn Rescue Canonical: https://fr.capterra.ca/software/161344/logmein-rescue Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/161344/logmein-rescue?page=2) > Une solution permettant de contrôler l'ordinateur d'un client à distance, en temps réel et sur Internet pour les helpdesks, les logiciels d'assistance, les organisations informatiques, etc. > > Conclusion : 163 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise LogMeIn Rescue? Les PME et grandes entreprises spécialisées dans les services informatiques internes, les prestataires d'infogérance, les services de support client B2B et les entreprises d'assistance technique. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 163 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: GoTo - **Pays**: Orem, É.-U. - **Fondé**: 2003 ## Contexte commercial - **À partir de**: 109,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, coréen, espagnol, français, hongrois, italien, japonais, néerlandais, portugais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Irlande, Japon, Malaisie, Nouvelle-Zélande, Philippines, Royaume-Uni, Singapour, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès sans surveillance - Alerts/Escalation - Annotations - Assistance à distance - CTI (couplage téléphonie informatique) - Chat en temps réel - Chat vidéo - Clavardage et messagerie - Communication multicanal - Conférences vidéo - Contrôles/Permissions d'accès - Desktop/Browser Sharing - Dépannage - Enquêtes et feedback - Enregistrement de l'écran - Enregistrement de session - Enregistrement des appels - Gestion de la configuration - Gestion des contrats/licences - Gestion des incidents - Gestion des listes d'attente - Gestion des réunions - Gestion des tâches - Gestion du contrôle des présentations - IVR - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Logiciels SIP (softphone) - Messagerie client en temps réel - Messagerie instantanée - Outils de collaboration - Outils de diagnostic - Partage d'écran - Partage d'écran en temps réel - Partage d'écran mobile - Partage des fichiers - Portail libre-service - Rapports et analyses - Routage automatisé - Stratégie de marque personnalisable - Suivi des ressources - Third-Party Integrations - Transfert de fichiers ## Intégrations (11 au total) - Agiloft - Autotask PSA - Freshdesk - HappyFox Chat - HappyFox Help Desk - JIRA Service Management - Microsoft 365 - Microsoft Teams - Salesforce Service Cloud - ServiceNow - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de partage d'écran](https://fr.capterra.ca/directory/31738/screen-sharing/software) - [Logiciels de télétravail](https://fr.capterra.ca/directory/31855/remote-work/software) - [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software) ## Logiciels similaires 1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24055 reviews) 2. [TeamViewer ONE](https://fr.capterra.ca/software/122252/teamviewer) — 4.6/5 (11622 reviews) 3. [Zoho Assist](https://fr.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1381 reviews) 4. [AnyDesk](https://fr.capterra.ca/software/149595/anydesk) — 4.6/5 (1782 reviews) 5. [Supremo Remote Desktop](https://fr.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avis ### "LogMeIn Is a wonderful option for remote repairs" — 4.0/5 > **Carman** | *23 juillet 2021* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier. > > **Inconvénients**: Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer. > > LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance. ----- ### "Good Product for Remote Support" — 4.0/5 > **Mihai** | *10 septembre 2025* | Compagnies aériennes/Aéronautique | Taux de recommandation : 9.0/10 > > **Avantages**: I am using LogMeIn products for over 10 years and I find it a great tool. I like the simplicity of it and the fact that I am already used to the tool. The user accounts are easy to create and we can support he customers quite easy. The remote access function is working flowless, like always. > > **Inconvénients**: I have used LogMeIn for years now, and I have great experience with it. What I like the least right now is the pricing for the enterprise solution. The value for money is not quite there, especially compared to other products on the market. > > Overall experience with LogMeIn Rescue is good, especially that I have been using the product for more the 10 years. I am personally a big fan of LogMeIn. ----- ### "May 2022 Update Broke this Product" — 2.0/5 > **Brett** | *19 mai 2022* | Services et technologies de l'information | Taux de recommandation : 1.0/10 > > **Avantages**: Reliable - unattended access - ease of use with client > > **Inconvénients**: Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers. > > Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI. ----- ### "A Reliable Tool for Remotely Connecting to Another Computer or Device" — 5.0/5 > **Andrea** | *8 juillet 2025* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues. > > **Inconvénients**: There wasn't much not to like about LogMeIn Rescue. If there was anything, it was that the price was just a bit higher than I would have liked as we operated a very small Help Desk. > > We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products. It made sense to add another product to that account rather than go with an untested vendor. We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our client's computers. ----- ### "LogMeIn Rescue - Essential Support Software" — 5.0/5 > **Bryan** | *23 novembre 2019* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers. > > **Inconvénients**: It's not cheap\! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you. > > Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. ----- Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/161344/logmein-rescue?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/161344/logmein-rescue) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées