--- description: Medallia Concierge : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Concierge - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes SMS marketing](/directory/30842/sms-marketing/software) > [Medallia Concierge](/software/161921/zingle) # Medallia Concierge Canonical: https://fr.capterra.ca/software/161921/zingle Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/161921/zingle?page=2) > Cette plateforme de messagerie client aide les hôtels à créer des expériences de service différenciées en tirant parti des données et d'une messagerie bidirectionnelle. > > Conclusion : 117 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Medallia Concierge? Zingle offre aux PME et aux grandes entreprises de tous secteurs une mise en relation sans précédent avec les invités, les membres et les clients, notamment pour les secteurs de l'hôtellerie, la restauration, la santé, la remise en forme et le commerce de détail. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 117 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Medallia - **Pays**: San Francisco, É.-U. - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 179,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse de texte - Ciblage du public - Clavardage et messagerie - Collecte de données multicanal - Communication multicanal - Coupons mobiles - Envoi de SMS en masse - Gestion des boîtes de messagerie - Gestion des commentaires négatifs - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des modèles - Logiciels CRM (gestion de la relation client) - Messagerie bidirectionnelle - Messagerie instantanée - Messagerie planifiée - Modèles personnalisables - Personnalisation - Personnalisation de messages - Prise en charge de plusieurs langues - Rapports et analyses - Réponses automatisées - Suivi de l'engagement - Tableau de bord - Third-Party Integrations - Transfert à un agent ## Intégrations (1 au total) - Meta for Business ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) ## Catégories connexes - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels de communication cloud](https://fr.capterra.ca/directory/31362/cloud-communication-platform/software) ## Logiciels similaires 1. [Whistle Messaging](https://fr.capterra.ca/software/181980/whistle) — 4.7/5 (131 reviews) 2. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) 3. [Birdeye](https://fr.capterra.ca/software/152997/birdeye) — 4.7/5 (702 reviews) 4. [Quiq](https://fr.capterra.ca/software/166780/quiq-messaging) — 4.5/5 (37 reviews) 5. [Infobip](https://fr.capterra.ca/software/127997/infobip) — 4.6/5 (14 reviews) ## Avis ### "Great product and fantastic company" — 5.0/5 > **Emmanuel** | *12 février 2019* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: We have been using Zingle for approx. 2 years now. We love the ease of use, the uptime and the incredible account management we get from Zingle. This is a really well run company. > > **Inconvénients**: Inability to have AI respond to customer texts based on "sentiment analysis". However we have been told this is in the works. > > Fantastic\! Highly recommended. ----- ### "We find this software to be of great service to our customers." — 5.0/5 > **Tim** | *1 février 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: Customers can contact us anytime without having to wait around and when it's convenient to them it take the pressure off our staff as they don't have to deal with customers waiting in line Customers can send us pictures of what the require so we don't have to guess > > **Inconvénients**: Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall > > Being able to deliver excellent customer service when our customers need it ----- ### "Always helpful" — 5.0/5 > **Utilisateur vérifié** | *12 février 2019* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: In house messaging was a breeze\!\!\! With just typing in new messages with the word in it allowed me to message all our in house guest at one time\! > > **Inconvénients**: There was nothing I didn’t like\! The program was very easy > > My company was trying to send Zingles to all in house guests to let them know about events and promotions. I wasn’t sure how to do this. It took one chat with Zingle and I knew how to do this\! It was that easy\! Thank you for making it so simple\!\!\! ----- ### "Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and ignored us" — 1.0/5 > **Michael** | *20 septembre 2022* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. > > **Inconvénients**: We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. > > One of the worst customer service experiences in my 35 years of business ----- ### "Satisfaction" — 5.0/5 > **Utilisateur vérifié** | *12 février 2019* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: It is all we need to text, follow our clients request. Very easy to manage. > > **Inconvénients**: Cant send a large text in 2 or 3 messages automatically. > > Overall it is the best software I have used for texting, managing clients request and fast service\! ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/161921/zingle?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/161921/zingle) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées