--- description: WeTravel : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WeTravel - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour tour opérateurs](/directory/20033/tour-operator/software) > [WeTravel](/software/163474/wetravel) # WeTravel Canonical: https://fr.capterra.ca/software/163474/wetravel Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/163474/wetravel?page=2) > La plateforme de paiement pour les agences de voyages. Présentation élégante. Système de réservation facile à utiliser. > > Conclusion : 527 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise WeTravel? WeTravel est conçu pour les agences de voyages et les organisateurs de circuits à la recherche d'un meilleur moyen de collecter les paiements. Cette plateforme de paiement permet une collecte sophistiquée des paiements et une gestion des réservations facile à utiliser. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 527 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: WeTravel - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 79,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Angola, Anguilla, Antigua-et-Barbuda, Arménie, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Bermudes, Bosnie-Herzégovine, Brésil, Bulgarie, Bélize, Cameroun, Canada et 81 de plus ## Fonctionnalités - Conformité PCI - Création d'itinéraires - Création de packages - Devis - Facturation - Facturation récurrente et des abonnements - Gestion des calendriers - Gestion des clients - Gestion des fournisseurs - Gestion des prix - Gestion des ressources - Gestion des réservations - Gestion des réservations - Intégration comptable - Logiciels CRM (gestion de la relation client) - Options de paiement multiples - Paiements mobiles - Paiements électroniques - Pour agences de voyage - Prévention des paiements frauduleux - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Suivi des frais - Support client - Surveillance des transactions - Système central de réservation - Tableau de bord - Traitement des cartes de crédit et de débit - Traitement des paiements - Traitement des paiements ACH ## Intégrations (1 au total) - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software) ## Catégories connexes - [Logiciels pour tour opérateurs](https://fr.capterra.ca/directory/20033/tour-operator/software) - [Logiciels de traitement des paiements](https://fr.capterra.ca/directory/30232/payment-processing/software) - [Logiciels pour voyage professionnel](https://fr.capterra.ca/directory/31057/travel-management/software) - [Logiciels pour agences de voyages](https://fr.capterra.ca/directory/20034/travel-agency/software) - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) ## Logiciels similaires 1. [PayPal](https://fr.capterra.ca/software/179251/paypal) — 4.6/5 (26600 reviews) 2. [Venmo](https://fr.capterra.ca/software/182159/venmo-) — 4.7/5 (9302 reviews) 3. [Stripe](https://fr.capterra.ca/software/123889/stripe) — 4.6/5 (3370 reviews) 4. [Square Payments](https://fr.capterra.ca/software/170278/square-payments-processing) — 4.7/5 (2706 reviews) 5. [Signature](https://fr.capterra.ca/software/181137/signature) — 4.8/5 (29 reviews) ## Avis ### "WeTravel avis" — 5.0/5 > **Adrien** | *9 octobre 2025* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: La facilité et la fluidité des paiements, tout est clair et rapide pour nos voyageurs. Merci à Wetravel. > > **Inconvénients**: Trop de messages automatiques envoyés aux clients après la finalisation du service. C’est dommage pour l’utilisation client > > Nous utilisons WeTravel depuis plusieurs mois pour la gestion des paiements de notre agence de voyages, et nous en sommes très satisfaits. La plateforme est fluide, intuitive et fiable — les paiements se font facilement, ce qui simplifie grandement la relation avec nos voyageurs. En cas de question ou de petit souci, le service client se montre toujours très réactif et efficace. Mention spéciale à Daniela, qui assure un suivi personnalisé et professionnel de notre compte : c’est un vrai plus d’avoir un interlocuteur aussi attentif et disponible. ----- ### "We Travel-helps our office obtain and retain business" — 5.0/5 > **John** | *28 novembre 2024* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Customizeable and professional product. We Travel has been critical in helping us aquire commercial clients for incentive travel. > > **Inconvénients**: Complicated when it comes to changing or adding banking info. Support contacts are not consistant. There can be multiple responders across the US so continuity is cumbersome when dealing with the few issues we experienced. > > Overall happy with the product and the support from our Team Lead \[sensitive content hidden\] ----- ### "Grateful to Wetravel\!" — 5.0/5 > **Gilbert** | *16 décembre 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: We travel has been an excellent tool for our company and for our travelers, the software is extremely friendly to use, could create a full itinerary in 15 minutes which saves you so much time. Its a great value for money and the excellent and easy access to book , pay, transfer money and accept all methods of payment. > > **Inconvénients**: I have nothing to dislike at this point, everything has been positive and I like the continuously improvement to the software and possibilities. > > Working with \[sensitive content hidden\] has been excellent, she is a extremely knowledgeable and helpful with all the information to help us in every way and always available. thank you \[sensitive content hidden\] ----- ### "WeTravel is continually growing into the perfect travel booking tool" — 5.0/5 > **Sherry** | *28 mars 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Our company absolutely loves WeTravel for making it easy for our customers to pay, allowing us to build beautiful brochures and collect vital details at the time of booking. Customer Support from WeTravel for our company goes above and beyond. > > **Inconvénients**: Currently the cons of WeTravel include not being able to stop and save during the booking process, not having clear invoices that are fully customizable and confusion for booked customers to get into and alter their bookings. > > Overall our company has been loving WeTravel. WeTravel has been continually growing and changing and listens to their customer's needs ----- ### "My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments" — 1.0/5 > **Andres** | *28 juillet 2026* | Médecine douce | Taux de recommandation : 0.0/10 > > **Avantages**: How easy it is for customers to make payments among others things, I was happy for a moment but then things started to go wrong > > \# My Experience with WeTravel – Nearly Two Years of Delays, Poor Support, and Withheld Payments I have worked with WeTravel for almost two years as a retreat organizer, processing thousands of dollars through their platform. Unfortunately, my experience has been consistently disappointing, and I can no longer recommend this company to businesses that depend on reliable payment processing. This is not based on a single incident. It is the result of repeated problems over a long period, including payment delays, poor communication, contradictory information, and a complete lack of accountability. One of the biggest issues is transparency. WeTravel's automated emails state that bank transfers generally take \*\*3–5 business days\*\*. However, when those days pass and you contact support, you may be told that the 3–5 business days only begin \*\*after an MT103 transfer document has been generated\*\*, effectively extending the waiting period well beyond what customers are initially led to expect. If this is the actual process, it should be disclosed from the beginning instead of providing misleading timelines. Customer support has also been extremely frustrating. Emails often go unanswered for days, even when the issue involves money that belongs to your business. Even in 2026, WeTravel still does not provide a customer support phone number. When thousands of dollars are involved, relying only on email is unacceptable. In my experience, agents have often provided inconsistent answers and seemed unable to resolve problems efficiently. One incident permanently damaged my trust in the company. A customer accidentally filed a chargeback because they did not recognize the transaction on their bank statement. Instead of first investigating the situation, WeTravel immediately threatened legal action unless I repaid the amount. I contacted my client directly, who confirmed it was an honest mistake and apologized. The issue was resolved because of my own efforts, yet WeTravel never acknowledged the unnecessary escalation, apologized, or compensated me for the disruption. They also continued holding two outgoing transfers during the process. I have never had a history of fraudulent transactions. The few chargebacks I have experienced were either genuine customer mistakes or situations where I was the victim of customer fraud. In one case, the customer later admitted they were wrong and paid the money back. Despite this record, WeTravel has repeatedly held my funds for extended periods without providing a clear explanation. At the time of writing this review, approximately \*\*$500\*\* of my money has been withheld for more than a month. The client completed the retreat long ago, the services were delivered, and the money belongs to my business. I have repeatedly asked for an explanation and have not received one. Small businesses depend on predictable cash flow to pay employees, suppliers, taxes, rent, and operating expenses. Delaying legitimate payments without clear communication places the financial burden entirely on the merchant. After nearly two years using this platform, I have lost confidence in WeTravel. The recurring delays, poor communication, inconsistent customer service, and repeated issues involving withheld funds have seriously affected my business. I have submitted complaints to the Better Business Bureau and the Federal Trade Commission because I believe these concerns deserve attention. My request is simple: release the funds that belong to my business, or provide a clear and timely explanation for why they are being withheld. If your business depends on receiving payments quickly and having access to responsive customer support, I encourage you to carefully evaluate the risks before choosing WeTravel. My experience has shown a pattern of poor communication, delayed payments, and a lack of accountability that I cannot recommend to other business owners. ----- Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/163474/wetravel?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/163474/wetravel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées