--- description: GoTo Connect : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GoTo Connect - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [GoTo Connect](/software/163604/GoTo-Connect) # GoTo Connect Canonical: https://fr.capterra.ca/software/163604/GoTo-Connect Page : 1/28\ Suivant: [Page suivante](https://fr.capterra.ca/software/163604/GoTo-Connect?page=2) > GoToConnect combine la puissance et la fiabilité des systèmes téléphoniques VoIP cloud de Jive avec les conférences Web. > > Conclusion : 670 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise GoTo Connect? Le service VoIP hébergé de Jive convient aux entreprises de toutes tailles, des petites compagnies d'assurance aux grandes entreprises. De nombreuses organisations (enseignement secondaire, secteur public, secteur professionnel, enseignement supérieur) bénéficient de cette solution qui évolue facilement selon les besoins des clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 670 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: GoTo - **Pays**: Orem, É.-U. - **Entreprise fondée en**: 2003 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, portugais - **Pays disponibles**: Allemagne, Australie, Canada, Irlande, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Appels audio - Assistance à distance - Audio/Video Conferencing - Automated Attendant - Chat en temps réel - Chat vidéo - Clavardage et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Conférences - Conférences vidéo - Contrôles/Permissions d'accès - Diffusion continue de présentation - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Extensions virtuelles - Fichiers audio et vidéo bidirectionnels - Filtrage d'appels - Gestion de la communication - Gestion de la qualité - Gestion des calendriers - Gestion des campagnes - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des listes d'attente - Gestion des réunions - Gestion des tâches - Groupes d'appel - IVR - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Messagerie instantanée - Messagerie vocale - Numéroteur prédictif (predictive dialer) - Outils de collaboration - PBX - Partage des fichiers - Planification des appels - Profils des appelants - Rapports et analyses - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Tableau de bord - Transfert de fichiers ... et 12 fonctionnalités supplémentaires ## Intégrations (6 au total) - Google Workspace - Microsoft Azure - Microsoft Teams - Salesforce Sales Cloud - Slack - Zoho CRM ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) - [Systèmes d'autocommutateur téléphonique privé](https://fr.capterra.ca/directory/31102/cloud-pbx/software) ## Logiciels similaires 1. 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[Zoom Workplace](https://fr.capterra.ca/software/144037/zoom-video-conferencing) — 4.6/5 (14661 reviews) ## Avis ### "The best phone app" — 5.0/5 > **Maria Alejandra** | *10 janvier 2023* | Externalisation/délocalisation | Taux de recommandation : 10.0/10 > > **Avantages**: It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people. > > **Inconvénients**: that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service. > > Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time. ----- ### "Very Powerful and complete" — 5.0/5 > **David** | *16 janvier 2026* | Équipement et fournitures de bureau | Taux de recommandation : 10.0/10 > > **Avantages**: Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. > > **Inconvénients**: The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. > > My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. ----- ### "Great Product" — 4.0/5 > **Cindy** | *27 juillet 2026* | Cabinet d'avocats | Taux de recommandation : 9.0/10 > > **Avantages**: Reliable cloud phone and UCaaS platform Strong call quality and uptime Easy mobile and desktop apps Helpful customer support Rich feature set, including AI receptionist, SMS, video meetings, and integrations > > **Inconvénients**: Initial setup and call routing can have a learning curve Some users report occasional call quality or connectivity issues Complex administration for advanced configurations Mixed experiences with support after onboarding for some organizations > > Overall, Goto Connect is among the top VOIP and unified communications services offered on Capterra. ----- ### "WE DO NOT RECOMMEND\!\!\! WHAT A TERRIBLE EXPERIENCE." — 1.0/5 > **Utilisateur vérifié** | *30 mars 2026* | Services aux consommateurs | Taux de recommandation : 0.0/10 > > **Avantages**: ABSOLUTELY AWFUL EXPERIENCE\!\!\!\! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND\!\!\! > > **Inconvénients**: ABSOLUTELY AWFUL EXPERIENCE\!\!\!\! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND\!\!\!\! > > ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. ----- ### "Reachable everywhere with just one number" — 5.0/5 > **Oliver** | *6 juin 2026* | Produits pharmaceutiques | Taux de recommandation : 9.0/10 > > **Avantages**: Offers the essential functions we need in our business context and also provides exciting features we haven't used before. Inquiries are answered the same day, even by phone. We've rarely experienced such a a good onboarding process. > > **Inconvénients**: So far, we have not been able to identify any negative aspects and are pleased to have discovered GoTo Connect. > > This tool has made us significantly more flexible. Seamless as an app on both mobile phones and laptops while working from home. ----- Page : 1/28\ Suivant: [Page suivante](https://fr.capterra.ca/software/163604/GoTo-Connect?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/163604/GoTo-Connect) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées