--- description: Alcea Helpdesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alcea Helpdesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des services d'assistance](/directory/30675/issue-tracking/software) > [Alcea Helpdesk](/software/163894/fit-helpdesk) # Alcea Helpdesk Canonical: https://fr.capterra.ca/software/163894/fit-helpdesk > FITHelpDesk est un système de suivi complet qui inclut le suivi des problèmes, une base de connaissances ainsi que le suivi des contrats et des opportunités. > > Conclusion : 3 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Alcea Helpdesk? FIT HelpDesk est la solution idéale pour les entreprises qui ont besoin de suivre tout signalement de problème (en interne ou en externe). Elle permet d'améliorer le service client et d'augmenter les performances de votre équipe de support interne. En outre, elle est économique et parfaitement adaptée aux PME. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 3 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Alcea Technologies - **Pays**: Ottawa, Canada - **Fondé**: 1997 ## Contexte commercial - **À partir de**: 20,00 $ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Autriche, Belgique, Brésil, Canada, Chili, Colombie, Costa Rica, Danemark, Espagne, Finlande, France, Grèce, Hongrie, Irlande, Israël, Italie et 22 de plus ## Fonctionnalités - Alerts/Escalation - Gestion de la base de connaissances ## Ressources d'aide - Chat/Clavardage ## Category - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) ## Logiciels similaires 1. [Zoho Assist](https://fr.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1375 reviews) 2. [TeamViewer ONE](https://fr.capterra.ca/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) ## Avis ### "FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system." — 5.0/5 > **Lisa** | *29 janvier 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some. > > **Inconvénients**: The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required. > > Easy to set up and maintain. A price effective solution. ----- ### "Easy to use and stay on top of tasks" — 5.0/5 > **Haylie** | *1 novembre 2017* > > **Avantages**: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed. > > **Inconvénients**: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system. ----- ### "Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval" — 5.0/5 > **Justin** | *26 janvier 2018* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability. Support was great. Tough questions were always answered quickly by a developer. > > **Inconvénients**: It can be a bit verbose. As with any customizable solution careful thought is needed in the design phase > > A solution that fit the needs of our team ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/163894/fit-helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées