--- description: Podium : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de réputation en ligne](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://fr.capterra.ca/software/164285/podium Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/164285/podium?page=2) > Les clients sont votre meilleure forme de marketing. Obtenez plus d'avis et gardez l'esprit pratique pour les clients avec du texte à partir d'un tableau de bord centralisé. > > Conclusion : 522 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Podium? Podium est idéale pour toute entreprise locale disposant de 1 à 10 000 sites qui s'appuie sur une liste en ligne locale pour stimuler la croissance de l'entreprise ou qui tente de gérer des avis sur plusieurs sites sur le web. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 522 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Podium - **Pays**: Lehi, É.-U. - **Fondé**: 2014 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Accès mobile - Analyse visuelle - Clavardage et messagerie - Clavardage proactif - Collecte de données multicanal - Conforme HIPAA - Conformité PCI - Demande d'avis - Enquêtes et feedback - Envoi de SMS en masse - Facturation - For Medical Spas - Formulaire hors ligne - Formulaires personnalisables - Gestion SEO - Gestion de l'expérience client - Gestion des campagnes - Gestion des clients - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des modèles - Gestion des rendez-vous - Gestion des réponses - Génération de leads - Historique des clients - Importation et exportation de données - Messagerie SMS - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie planifiée - Modèles personnalisables - Notification en cas d'avis émis - Options de paiement multiples - Paiements mobiles - Personnalisation de messages - Planification des campagnes - Prévention des paiements frauduleux - Rappels - Rapports et statistiques - Relevé et historique des chats - Réponses automatisées - Saisie de leads - Suivi des interactions - Suivi des plaintes - Surveillance des avis émis - Tableau de bord - Tableau de bord d'activités - Traitement des cartes de crédit et de débit ... et 22 fonctionnalités supplémentaires ## Intégrations (120 au total) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... et 105 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) ## Catégories connexes - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Logiciels similaires 1. [Twilio](https://fr.capterra.ca/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 2. [Omnisend](https://fr.capterra.ca/software/153508/omnisend) — 4.7/5 (836 reviews) 3. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [Klaviyo](https://fr.capterra.ca/software/156699/klaviyo) — 4.6/5 (524 reviews) 5. [Messente](https://fr.capterra.ca/software/199059/messente) — 4.7/5 (84 reviews) ## Avis ### "Great app, not great customer service" — 4.0/5 > **Jessica** | *5 décembre 2024* | Meubles | Taux de recommandation : 6.0/10 > > **Avantages**: How easy everything is to use. Getting client information as well as responding to their inquiries is a breeze > > **Inconvénients**: Not being able to contact a person with issues. Their website does not have a contact me phone number > > Great. As previously stated it is easy to use to great to have all the conversations in their own categories ----- ### "Inadequate software support to what was proposed" — 1.0/5 > **Sean** | *23 août 2024* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: The data analysis is easy to use and operate > > **Inconvénients**: Continuous IT tickets that had months with inadequate service. The lack of communication when the system was not working properly but yet still taking our payments. I have multiple documents and IT tickets to support our challenges. This year cost with not the ability to get Google reviews made the experience a failure > > The multiple challenges with getting this service on line, and the expectation to pay for the full year payment without the service being full filled in our contract. They did provide one less month payment , but that was not even close to many months with no proper service. We would have stayed through this trouble if they would have off set the many months of no full support, but they seem concerned with getting one more payment for us\> I will keep reviewing and posting until I see podium doing a deep dive and understand from our point of view ----- ### "Love it but don't always love paying for it\!" — 5.0/5 > **Kevin** | *10 novembre 2020* | Immobilier | Taux de recommandation : 7.0/10 > > **Avantages**: The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great. > > **Inconvénients**: It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training. > > Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process. ----- ### "Interesting mesh of a review and communication service" — 4.0/5 > **Jennie** | *21 juillet 2021* | Internet | Taux de recommandation : 7.0/10 > > **Avantages**: -Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account > > **Inconvénients**: -Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration > > Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries. ----- ### "Steer clear - you cannot get your information out\!" — 2.0/5 > **Cate** | *3 novembre 2024* | Marketing et publicité | Taux de recommandation : 0.0/10 > > **Avantages**: It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive. > > **Inconvénients**: You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts. > > Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled. ----- Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/164285/podium?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/164285/podium) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées