--- description: Podium : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de réputation en ligne](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://fr.capterra.ca/software/164285/podium Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/164285/podium?page=2) > Les clients sont votre meilleure forme de marketing. Obtenez plus d'avis et gardez l'esprit pratique pour les clients avec du texte à partir d'un tableau de bord centralisé. > > Conclusion : 522 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Podium? Podium est idéale pour toute entreprise locale disposant de 1 à 10 000 sites qui s'appuie sur une liste en ligne locale pour stimuler la croissance de l'entreprise ou qui tente de gérer des avis sur plusieurs sites sur le web. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 522 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Podium - **Pays**: Lehi, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Accès mobile - Analyse visuelle - Clavardage et messagerie - Clavardage proactif - Collecte de données multicanal - Conforme HIPAA - Conformité PCI - Demande d'avis - Enquêtes et feedback - Envoi de SMS en masse - Facturation - For Medical Spas - Formulaire hors ligne - Formulaires personnalisables - Gestion SEO - Gestion de l'expérience client - Gestion des campagnes - Gestion des clients - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des modèles - Gestion des rendez-vous - Gestion des réponses - Génération de leads - Historique des clients - Importation et exportation de données - Messagerie SMS - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie planifiée - Modèles personnalisables - Notification en cas d'avis émis - Options de paiement multiples - Paiements mobiles - Personnalisation de messages - Planification des campagnes - Prévention des paiements frauduleux - Rappels - Rapports et statistiques - Relevé et historique des chats - Réponses automatisées - Saisie de leads - Suivi des interactions - Suivi des plaintes - Surveillance des avis émis - Tableau de bord - Tableau de bord d'activités - Traitement des cartes de crédit et de débit ... et 22 fonctionnalités supplémentaires ## Intégrations (120 au total) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... et 105 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) ## Catégories connexes - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Logiciels similaires 1. [ReputationStacker](https://fr.capterra.ca/software/160682/reputationstacker) — 4.9/5 (43 reviews) 2. [Birdeye](https://fr.capterra.ca/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1204 reviews) 4. [Brand24](https://fr.capterra.ca/software/149054/brand24) — 4.7/5 (254 reviews) 5. [GiveMe5.ai](https://fr.capterra.ca/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) ## Avis ### "Great app, not great customer service" — 4.0/5 > **Jessica** | *5 décembre 2024* | Meubles | Taux de recommandation : 6.0/10 > > **Avantages**: How easy everything is to use. Getting client information as well as responding to their inquiries is a breeze > > **Inconvénients**: Not being able to contact a person with issues. Their website does not have a contact me phone number > > Great. As previously stated it is easy to use to great to have all the conversations in their own categories ----- ### "Inadequate software support to what was proposed" — 1.0/5 > **Sean** | *23 août 2024* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: The data analysis is easy to use and operate > > **Inconvénients**: Continuous IT tickets that had months with inadequate service. The lack of communication when the system was not working properly but yet still taking our payments. I have multiple documents and IT tickets to support our challenges. This year cost with not the ability to get Google reviews made the experience a failure > > The multiple challenges with getting this service on line, and the expectation to pay for the full year payment without the service being full filled in our contract. They did provide one less month payment , but that was not even close to many months with no proper service. We would have stayed through this trouble if they would have off set the many months of no full support, but they seem concerned with getting one more payment for us\> I will keep reviewing and posting until I see podium doing a deep dive and understand from our point of view ----- ### "Love it but don't always love paying for it\!" — 5.0/5 > **Kevin** | *10 novembre 2020* | Immobilier | Taux de recommandation : 7.0/10 > > **Avantages**: The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great. > > **Inconvénients**: It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training. > > Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process. ----- ### "Podium--Reliable and Easy to Use" — 5.0/5 > **Utilisateur vérifié** | *19 octobre 2022* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels. > > **Inconvénients**: I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete. > > As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers. ----- ### "Better options are available" — 3.0/5 > **Julie** | *2 janvier 2025* | Hôpitaux et soins de santé | Taux de recommandation : 3.0/10 > > **Avantages**: It was the most cost-effective option at the time we purchased > > **Inconvénients**: Did not like the features, felt like customer service was lacking > > We used Podium as a start-up company, but as we grew, we found that it did not have enough features to meet our needs ----- Page : 1/22\ Suivant: [Page suivante](https://fr.capterra.ca/software/164285/podium?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/164285/podium) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées