--- description: Playvox : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Playvox - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de la qualité](/directory/30099/quality-management/software) > [Playvox](/software/164542/playvox) # Playvox Canonical: https://fr.capterra.ca/software/164542/playvox Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/164542/playvox?page=2) > Playvox est une suite d'optimisation des agents conçue pour aider les équipes de service client à évaluer, améliorer et inspirer les performances des agents de manière automatisée. > > Conclusion : 109 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Playvox? Playvox fournit aux équipes de service client un logiciel d'optimisation des agents complet pour l'assurance qualité, la gestion des performances, le coaching, l'apprentissage, la voix du client et la motivation. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 109 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Playvox - **Fondé**: 2012 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Brésil, Canada, Colombie, Espagne, France, Irlande, Mexique, Portugal, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Analyse de la productivité - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Automatisation des processus et flux de travail - Budgétisation et prévision - CTI (couplage téléphonie informatique) - Codage et contrôle de documents - Communication multicanal - Employee Coaching Tools - Enquêtes clients - Enquêtes et feedback - Fonctions pour centres d'appels - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la conformité - Gestion de la qualité - Gestion des accords de service - Gestion des audits - Gestion des changements - Gestion des commentaires - Gestion des congés - Gestion des employés - Gestion des enquêtes et sondages - Gestion des listes d'attente - Gestion des performances - Gestion du personnel - Interface d'agent - Intraday Management - Logiciels CRM (gestion de la relation client) - Mesure des performances - Modèles personnalisables - Planification automatisée - Planification du personnel - Prévision du travail - Rapports et analyses - Rapports et statistiques - Routage automatisé - Suivi des compétences - Suivi des indicateurs clés de performance - Suivi des présences - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (23 au total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... et 8 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion de la qualité](https://fr.capterra.ca/directory/30099/quality-management/software) ## Catégories connexes - [Logiciels de gestion de la qualité](https://fr.capterra.ca/directory/30099/quality-management/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de gestion du personnel](https://fr.capterra.ca/directory/30210/workforce-management/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [CXone Mpower](https://fr.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Genesys Cloud CX](https://fr.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [Medallia Agent Connect](https://fr.capterra.ca/software/181460/stella-connect) — 4.9/5 (18 reviews) 5. [Five9](https://fr.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews) ## Avis ### "Track your quality performance and assure succeed" — 4.0/5 > **Mosaad** | *20 février 2023* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: It provides me with full feedback about my engaging with my customers. > > **Inconvénients**: Doesn't support all languages and has some errors with creating tickets but not all the time. > > Recommended for any business related to customer engagement. ----- ### "Organized schedules" — 5.0/5 > **Heather** | *26 janvier 2023* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: It's the schedule notification for me, it keeps you updated 5 minutes before your scheduled break. It also lets you know when to come back which makes work much easier and more disciplined. > > **Inconvénients**: Agents don't have the option to check timestamps on the number of minutes or hours they have worked. > > It was less hassle when submitting leave applications and schedule management. ----- ### "Playvox as a Customer service agent" — 3.0/5 > **Kristy** | *16 octobre 2020* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: This product is overall easy to use. Email, updates and fun ways to use Karma points with staff. This gives staff a positive reinforcement to do a great job at work. > > **Inconvénients**: I think that the applications should be easier to find. Larger icons to locate items you are looking for. ----- ### "Great tool, great support\!" — 5.0/5 > **Utilisateur vérifié** | *3 mars 2021* | Divertissement | Taux de recommandation : 10.0/10 > > **Avantages**: It is very user friendly, both for teamleaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now. It is very customizable. And its support team is simply top level\! > > **Inconvénients**: They have not yet managed to integrate the information from each of their modules into one big dashboard. It is necessary to go manually to each of the modules to get the full picture of each agent Their reporting is still quite basic, it is not possible to get many insights. > > Managed to get rid of spreadsheets Easily provide and track feedback to agents Adapt scorecards to measure not only quality but also performance ----- ### "Quality in a nut shell\!" — 5.0/5 > **Tonya** | *20 mai 2019* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: PlayVox is an amazing tool that allows you to do all your quality assurance checks and coaching session in one place. We love the ability to create scorecards dynamic to our workflows and communication channels. Because it is so simple to use, we were able to ramp up our season quality assurance team within hours and then let them get to it. The insights we get from PlayVox also provide us with very valuable information that will help us improve our training for the next season. We are able to quickly see where our team members struggle so that we can increase our emphasis in those areas when we ramp up for the new year. > > **Inconvénients**: The only thing that we do not use is the rewards program. The gift cards that are available to select from limit our ability to use them because we have team members all around the world. > > As I mentioned above, PlayVox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/164542/playvox?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/164542/playvox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées