--- description: Plivo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Plivo - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de communication cloud](/directory/31362/cloud-communication-platform/software) > [Plivo](/software/164618/plivo) # Plivo Canonical: https://fr.capterra.ca/software/164618/plivo Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/164618/plivo?page=2) > Plateforme d'API personnalisable pour créer des applications vocales et SMS fiables et globales à des prix bas et sans contrat de service opérateur. > > Conclusion : 84 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Plivo? Les entreprises qui souhaitent intégrer la voix et les SMS dans les applications web et mobiles. Les cas d'utilisation incluent l'authentification à 2 facteurs, le suivi des appels, le SVI, la messagerie en masse, les alertes système, les SMS bidirectionnels, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 84 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Plivo - **Pays**: San Francisco, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 0,01 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Inde, Mexique, Nouvelle-Zélande, Royaume-Uni, Singapour, États-Unis ## Fonctionnalités - Accès mobile - Audio/Video Conferencing - Automate d'appel - CTI (couplage téléphonie informatique) - Clavardage et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Coupons mobiles - Enregistrement des appels - Envoi de SMS en masse - Gestion des centres d'appel - Gestion des contacts - Gestion des enquêtes et sondages - IVR - Journalisation des appels - Messagerie SMS - Messagerie bidirectionnelle - Messagerie planifiée - Messagerie vocale - Personnalisation de messages - Rapports et analyses - Routage automatisé - Routage des appels - Réponses automatisées - Saisie téléphonique - Suivi des appels - Suivi des appels - Synthèse vocale ## Intégrations (1 au total) - Salesforce Sales Cloud ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) ## Category - [Logiciels de communication cloud](https://fr.capterra.ca/directory/31362/cloud-communication-platform/software) ## Catégories connexes - [Logiciels de communication cloud](https://fr.capterra.ca/directory/31362/cloud-communication-platform/software) - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) ## Logiciels similaires 1. [Twilio](https://fr.capterra.ca/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 2. [CTM](https://fr.capterra.ca/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 3. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 4. [Squaretalk](https://fr.capterra.ca/software/219046/squaretalk-matrix) — 4.9/5 (101 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "Reliable Communication Platform with Extensive Features" — 4.0/5 > **Imran** | *16 juin 2023* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services. Their documentation is comprehensive. > > **Inconvénients**: The learning curve can be steep for users with limited technical expertise. > > Plivo is a top-notch communication platform that offers reliability and extensive features. ----- ### "Plivo offers a great per minute Trunk with worldwide coverage" — 5.0/5 > **Abner** | *27 juin 2019* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: It easily integrates with 3CX and works all over the world. Support has improved significantly compared to the last years and now we are using it much more. > > **Inconvénients**: The service should have templates that work with PBX systems > > Great service with endless flexibility ----- ### "Good for smaller businesses, not so good for large cross application implementation" — 3.0/5 > **David** | *21 juin 2019* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: I like that they offer request logs for all calls and allow you to purchase phone numbers through the API. Their customer support if often times friendly and quick to respond, and the console interface looks nice. They also provide a nice set of API documentation with example requests and responses that allows you to instantly change between languages to make it much easier to understand the system. > > **Inconvénients**: The API leaves a lot to be desired. The main issue I have is that whenever there is an issue often times the API just throws a generic exception with a message like "Object not found". This leads us to needing to catch exceptions and compare the error string to understand what's going on when say, for example, a phone number purchase was unavailable. I would much appreciate it if the API was re-worked to better handle this kind of situation. I really shouldn't be expecting to catch exceptions. To compound the frustration, Plivo has the tendency to update the server side of their API without warning or documentation. This has caused our system to break on a few occasions. This could be easily mitigated by a change-log or hosting multiple API versions. Another issue I find is that the console interface (While it looks nice) it has a fair few bugs with it, especially when viewing request logs. It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things. Like how sub accounts are handled. For example there's no capability to search or sort the sub accounts. This makes it really annoying to use, and to make matters worse, there are other pages such as the Applications page and the Endpoints page that support this. Maybe we're using sub accounts wrong but I think this shouldn't be such a hard thing to implement. But that's my point. There are some oddities like this that make the system more difficult to use. > > It's been ok, aside from annoying API issues and the occasional oddities with the console interface Plivo does provide a good service for smaller businesses that have a low throughput. However for a bigger company like ours that makes heavy use of the API we've found it rather frustrating. ----- ### "My Review of Plivo" — 5.0/5 > **Travis** | *27 juin 2019* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: API documentation and ease of use have been my strongest 'likes' of Plivo. It was really simple to utilize the PHP examples to setup my phone application. > > **Inconvénients**: Account management and the overall UI is difficult to navigate and missing a lot. For instances logs take upwards of 5+ minutes to show, some logs are hidden on one screen, others located somewhere else. Account management for sub-accounts doesn't exist (other than changing the name). Should be a way to further manage them, for instance setting balances and limits for the sub accounts, be able to pull account usage reports/payments more directly related to the sub account. Also the types of numbers and what exactly they offer is not clear. > > I am utilizing the Plivo platform for school districts to help provide a more cost effective phone sharing option. It has been great but I think we will need to do a lot of the heavy lifting ourselves with managing the sub accounts (schools/customers). ----- ### "Plivo For Business" — 4.0/5 > **Matthew** | *21 août 2018* | Télécommunications | Taux de recommandation : 7.0/10 > > **Avantages**: I've built my business using the Plivo platform. The API is easy to use and the price is cheap enough for me to mark up a bit to actually run a viable business. > > **Inconvénients**: Pricing in the United States, Canada, and several countries are perfect, but once you start going into other places, including India, Egypt, Malaysia, etc. The prices are definitely more expensive and while I cater to a global audience, the audience is best when they are from the US, Canada, UK, etc. > > My experience has been amazing at Plivo. From the time they gave me a trial and even extended it by giving me an extra $ just to keep testing my applications, as I wasn't done yet. Plivo support usually gets back within 24 hours and almost always the problem has been resolved. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/164618/plivo?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/164618/plivo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Données structurées