--- description: PhoneCall : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PhoneCall - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [PhoneCall](/software/165366/phonecall) # PhoneCall Canonical: https://fr.capterra.ca/software/165366/phonecall > PhoneCall est une solution cloud évolutive pour centres d'appel qui offre la gestion des contacts et la numérotation prédictive pour le télémarketing. > > Conclusion : 5 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise PhoneCall? Centres d'appel internes ou externalisés (entre 1 et plus de 1000 agents). ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 5 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: PhoneCall - **Pays**: chazy, É.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 0,01 $ US - **Type de licence**: (Version d’essai gratuite) - **Prix**: FACTURATION A LA SECONDE (PAY-AS-YOU-GO) Paiement à l'utilisation. Pas de durée minimum par appel. Pas de frais minimum par utilisateur. - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, français - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Enregistrement des appels - Enregistrements - Gestion des campagnes - Gestion des centres d'appel - Gestion des listes - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Messagerie vocale - Numéroteur prédictif (predictive dialer) - Rapports et analyses - Routage des appels - Scripts d'appel - Suivi des appels - Tableau de bord ## Intégrations (1 au total) - Zoho CRM ## Ressources d'aide - Service client/courriel - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software) - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) ## Logiciels similaires 1. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 2. [Aircall](https://fr.capterra.ca/software/144486/aircall) — 4.2/5 (458 reviews) 3. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 4. [CTM](https://fr.capterra.ca/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 5. [Dialpad](https://fr.capterra.ca/software/190976/dialpad-sell) — 4.2/5 (562 reviews) ## Avis ### "The best solution for outbound calls" — 4.0/5 > **Matthieu** | *7 octobre 2017* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Simple and intuitive, this solution is perfect for prospection, outbound calls, cold calling, predictive... > > **Inconvénients**: We are not yet autonomous on all the functionalities, but the support is well reactive. A few bugs but nothing really annoying. > > The best solution for outbound calls. ----- ### "We are totally satisfied with Phone Call CRM" — 5.0/5 > **NADIA** | *2 décembre 2016* | Externalisation/délocalisation | Taux de recommandation : 9.0/10 > > **Avantages**: The speed of the connection with the customer using an internet connection low debit. The ability to connect anywhere I am and track production. Functionalities. Statistics. Process incoming and outgoing calls at the same time. Optimization of production management with target > > **Inconvénients**: The price though the value for money is good. > > Intelshore is a center specialized in making appointment for B2Cs . Since we began, more than 3 years ago, our biggest concern was the CRM: between customized open-source CRM without functionalities and the ¿known¿ CRM " (Hermes .. .) which were not a good fit to our activity and overpriced, our production was made "luckily". What made us able to continue working was essentially the number of agents that we had massively increased and especially the completely new product on the market that our customer was offering at the time. Our IT team had no solutions, and between the breakdowns caused by the saturation of the parcels sent and the waiting time exceeding 1MIN20 between 2 calls, we had no difficulty in admitting that PhoneCall was our lifesaver. At first, the price seemed to be very high, but quickly we found that our production more than doubled, the waiting time could even be 2 seconds if we wanted\! We were able to reduce our workforce while increasing the number of orders to be delivered to our customer (who since then was no longer the only one with the product we are working on: a market that is hardening). I do not go into the technical details of the tool, and for the IT team (files, management ...), and for managers (statistics, follow-up, target management, incoming and outgoing calls at the same time. .). Target management and being able to work with all the departments simultaneously is a decisive change for us too: before we put a team by department and for a certain time during the day with a result null, we changed department with also the Risk of result null because of very little connection. With Phonecall, we do not waste time and we produce all day on all the departments. In our field, we have become the reference in Morocco and even in Tunisia. We talk about the constancy of our call, as the market for taking appointments is increasingly difficult, we have employees who receive dream bonuses, and our customer increases his sales force on the ground, we have no problem Follow and develop at the same time as it. In December 2015 we started with Phonecall with apprehensions about the cost especially because the features were clearly convincing, but we were able to see the results on the first day, so nothing to say about the value for money and team to listen. ----- ### "Sense of the customer relationship with Phone Call \!" — 4.0/5 > **helene** | *14 décembre 2016* > > We are a center of customer relationship created in 1986 We had a beautiful meeting with Phone Call at the beginning 2015 We looked for one tool supple, simple, with the possibility of going up campaign quickly and an invoicing "one demand" It is the tool which we needed It knows how to handle campaigns with the volume and the lighter campaigns. Tools knows how to bring also a use of the multi-channelling Of more, the flexibility to have no cost of license is the truth more ... and the customer service is reactive We pursue our collaboration\! ----- ### "more efficiency , more contacts in less time." — 5.0/5 > **sebastien** | *9 novembre 2017* | Immobilier commercial | Taux de recommandation : 10.0/10 > > **Avantages**: simply and effective to use. Really adapted for a massive prospection. save time and money. this software is approuved; > > **Inconvénients**: the installation of the software is simple, you just need an internet connection and a PC/MAC, no more....its all in one > > more business ----- ### Avis — 5.0/5 > **Md.Tanvir** | *8 mars 2017* | Fabrication électrique/électronique ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/165366/phonecall) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées