--- description: Optymyse : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Optymyse - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'engagement des collaborateurs](/directory/30817/employee-engagement/software) > [Optymyse](/software/165823/optymyse) # Optymyse Canonical: https://fr.capterra.ca/software/165823/optymyse Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/165823/optymyse?page=2) > Solutions de classe mondiale pour les problèmes mondiaux rencontrés par les centres de contacts et les call centers. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Optymyse? Propriétaires de centres d'appels et de call centers qui recherchent des équipes d'employés heureux, motivés et fidèles, SANS leur donner une augmentation de salaire. Optymyse est le nouveau moyen de créer le centre d'appels ou de contacts idéal. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 11 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SJS Solutions - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 182,00 £ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Royaume-Uni ## Fonctionnalités - Benchmarking - Gestion des objectifs - Gestion des performances - Reconnaissance des employés - Sondages d'opinion ## Ressources d'aide - Chat/Clavardage ## Category - [Logiciels d'engagement des collaborateurs](https://fr.capterra.ca/directory/30817/employee-engagement/software) ## Logiciels similaires 1. [Benifex](https://fr.capterra.ca/software/149143/benify) — 4.3/5 (3 reviews) 2. [CultureIQ](https://fr.capterra.ca/software/145675/cultureiq) — 4.7/5 (12 reviews) 3. [helloteam](https://fr.capterra.ca/software/178024/helloteam) — 5.0/5 (1 reviews) 4. [6Q](https://fr.capterra.ca/software/143075/6q) — 5.0/5 (1 reviews) 5. [Ohana](https://fr.capterra.ca/software/163163/ohana) — 4.6/5 (67 reviews) ## Avis ### "Great tool for improving employee engagement." — 4.0/5 > **Hugo** | *14 août 2017* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: Ease of deployment of the tool. Fairly easy to learn how to manage and master the tool. Great for keeping our employees up to date in real time. "Light" on the browser. Amazing support from the SJS team. > > **Inconvénients**: Dashboard creation is a process that takes a large amount of time, if you wan't to be thorough on what you want to displaye. Visualizations aren't as neat (we're in 2017). For Avaya, grouping skills (for multi-skilled agents) is a painful process for large LOBs. > > Engaged employees with up-to-date information. It has helped us strenghten KPIs related to sales, customer satisfaction, handle time, etc. It has also improven our employee satisfaction as we've successfully deployed strategies around the tool that've helped us create a great work culture. ----- ### "Optymyse compliments our Unify OpenScape contact centre solution perfectly." — 5.0/5 > **lawrence** | *7 août 2017* > > **Avantages**: It's quick and easy to create imaginative and visually engaging displays that agents much prefer, compared to the old-style character-oriented wallboard displays. The threshold triggers make it easy to create dynamic pop-up alarms that can't be missed. The ability to merge contact centre statistics with information from other systems and databases, into a single display, is very powerful. > > **Inconvénients**: The ability to re-size imported pictures and graphics will be really useful. I understand this is coming soon ----- ### "Wonderful" — 5.0/5 > **Adam** | *11 août 2017* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Very stable and easy to use for everyone no matter what their technical ability. Lots of different features to keep everything feeling fresh and different. > > **Inconvénients**: Would be nice to be able to resize images once imported as it can sometimes take a bit of time to get it right outside the system > > Helps call centre staff mangers organise staff and see which lines are utilised the most ----- ### "We recommend Optymyse to our customers as a tried, tested and proven solution" — 5.0/5 > **Rob** | *7 août 2017* > > **Avantages**: The software is well integrated into Unify's products, the usability is high, with simple deployment and ability to customers to tailor, change and innovate. Customers find it simple to use and deploy and come back for more. > > **Inconvénients**: Nothing of note - we just think the product can be developed and enhanced more and more. We are looking for more integrated and provision of more customer information - linking to things such as Social Media would be a good improvement for example. ----- ### "A real value added product for any contact centre" — 5.0/5 > **Mark** | *21 août 2017* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: A really flexible product that can show almost any stat you could think of from your contact centre system. Uploading snd displaying images very easy . > > **Inconvénients**: If you have customers who still like the old grid type format then not the easiest to reproduce and can take a lot of tweaking to get the pages to display correctly. > > The SJS product is a great value added product to enhance the ShoreTel CC and we actively look to implement them in every CC customer we have where possible. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/165823/optymyse?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/165823/optymyse) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Données structurées