--- description: Zoho One : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho One - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour gestion d'affaire](/directory/30532/business-management/software) > [Zoho One](/software/166175/zoho-one) # Zoho One Canonical: https://fr.capterra.ca/software/166175/zoho-one Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/166175/zoho-one?page=2) > Zoho One est une suite révolutionnaire tout-en-un qui vous permet de gérer l'ensemble de vos applications professionnelles sans précédent dans un seul compte. > > Conclusion : 134 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zoho One? Grandes entreprises, moyennes entreprises, organisme à but non lucratif, administrations publiques, petites entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 134 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Zoho - **Entreprise fondée en**: 1996 ## Contexte commercial - **À partir de**: 45,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, espagnol, français, indonésien, italien, japonais, néerlandais, polonais, portugais, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Bahreïn, Belgique, Brésil, Canada, Chili, Chine, Colombie, Espagne, France, Ghana, Inde, Indonésie, Irlande, Israël, Italie et 19 de plus ## Fonctionnalités - Automatisation du marketing - Comptabilité - Contrôles/Permissions d'accès - Facturation - Gestion de projets - Gestion des flux de travail - Gestion des fournisseurs - Gestion des stocks - Gestion des tâches - Rapports et statistiques - Suivi du temps et des dépenses ## Intégrations (19 au total) - Gmail - Google AdSense - Google Analytics 360 - Google Calendar - Google Contacts - Google Docs - Microsoft Outlook - Zoho Books - Zoho CRM - Zoho Campaigns - Zoho Creator - Zoho Desk - Zoho Forms - Zoho Mail - Zoho PageSense ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour gestion d'affaire](https://fr.capterra.ca/directory/30532/business-management/software) ## Logiciels similaires 1. [WPS Office](https://fr.capterra.ca/software/126794/wps-office) — 4.5/5 (1537 reviews) 2. [monday.com AI Work Platform](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (6072 reviews) 3. [QuickBooks Online](https://fr.capterra.ca/software/141374/quickbooks-online) — 4.3/5 (8475 reviews) 4. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1463 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5833 reviews) ## Avis ### "Zoho - Life Made Simpler" — 5.0/5 > **Manish** | *23 décembre 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: I like Zoho One because it brings almost everything a business needs into one place. Instead of switching between multiple tools, I can manage CRM, finance, HR, and collaboration from a single platform, which saves time, reduces costs, and keeps data consistent across the organization. > > **Inconvénients**: The biggest downside is that with so many apps included, some feel basic or outdated compared to best-in-class alternatives. It can take time to configure and learn the quirks of each tool, and not every app feels as polished or intuitive as dedicated standalone software. > > Overall, my experience with Zoho One has been positive. I like having all business tools in one integrated platform, which saves time and cost. However, some apps feel less polished and take time to configure. For example, CRM integrates well with invoicing, but setup requires effort. ----- ### "Incredible Value and Support" — 5.0/5 > **Steve** | *16 mars 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Zoho One provides value to our small business for an affordable price. I like that Zoho has the ability to be easy for novice users and the ability to get under the hood and integrate it with other apps/software. There are so many aspects of Zoho that I like. I'll touch on a few. I like that we can use a Zoho forms on our website's contact page and have it feed into Zoho Leads with the Lead source and date filled out. I was paying quite a bit for DocuSign and switched over to Zoho One. I like the ability to use Sign when you need a customer to sign a quote, etc., and it adds it into CRM. I handle customer support and internal IT support. I use Help Desk to track these tickets. It is very helpful to be able to go to an Account in the CRM and see the ticket. I created our company's help page for users to sign up, see our product help, and submit tickets. I added a private Distributor Resources section that is very useful for my distributors. I recently created a Virtual Data Room (VDR) in WorkDrive for potential investors. Very powerful and secure. Outside of using Zoho One, the support is very good. I have always received a response within 24 hours. Zoho Analytics is incredible. I like the option to be able to create widgets and place them on my CRM dashboards. I created a dashboard for the \[sensitive content hidden\] so that he can see leads and potential sales opportunities. > > **Inconvénients**: Sometimes, there are some quirky aspects of CRM. API don't always work consistently. However, I really don't have any issues with Zoho One. > > Incredible for the price. Can't complain. I like that there are so many apps that I can use on one platform. ----- ### "Packed with apps and possibilities" — 5.0/5 > **Eusebio** | *10 août 2023* | Internet | Taux de recommandation : 8.0/10 > > **Avantages**: Zoho One is one of those products that can be overwhelming the first time you see it. Packed with apps and possibilities. You have apps to perform almost any task within a company. EVERYTHING. If you're going to use it or three of the apps it has, you'll get your money's worth. > > **Inconvénients**: Integration between apps, while possible, is not as automatic as one would expect as they are all from the same developer. It takes time and effort to set everything up and there are some really complex tasks. The price for a single user like me is excessive. For large companies it is multiplied by the number of users, but their large number of apps can justify it. > > Overwhelming. For a single user like me, it is difficult to get the most out of it without spending a whole month setting it up calmly, very calmly. You should have a 6 month trial just to configure it and then be able to use it calmly. ----- ### "A complete business suite that finally got our tools talking to each other" — 5.0/5 > **Alberto** | *24 juin 2026* | Équipements publics | Taux de recommandation : 9.0/10 > > **Avantages**: The biggest win is having 40+ integrated applications under a single subscription with one cost per user. CRM, social media, email, and marketing all live in the same ecosystem, so the data flows between them without complicated third-party integrations. Leads from our social campaigns land straight in the CRM, reporting is centralized, and every department works on the same up-to-date data in real time. The value for money is unbeatable compared to stitching together equivalent tools from different vendors. > > **Inconvénients**: There's a real learning curve at the start. With so many applications available, it takes time to figure out which ones you actually need and how to configure them properly. Some of the apps also feel more mature and polished than others. A guided onboarding for new admins would make the first few weeks much smoother. > > Overall it's been a very positive experience. Once we got past the initial setup, Zoho One became the backbone of how we run the business. Consolidating everything into one platform has saved us time, reduced double-entry errors, and given us a clearer picture across departments. Support has been responsive when we needed it. After the initial investment in learning the system, we wouldn't go back to managing separate tools — it's hard to overstate how much simpler day-to-day operations have become. ----- ### "No in-built default Automation of Client Follow-ups, or Templated Worklows" — 2.0/5 > **Deborah** | *30 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 2.0/10 > > **Avantages**: Affordable. Support team are apologetic about functionality but platform is behind industry standard for CRM technology. > > **Inconvénients**: Non-technical Zoho CRM users struggle to automate follow-ups and system integrations which its competitors do a better job of. > > Zoho One needs Natural-language workflows + Universal Eventing + Error Visibility. Non-technical Zoho CRM users struggle to automate follow-ups and system integrations because: 1. Webhook setup is technical (JSON payloads, Deluge scripting). 2. Event subscriptions are incomplete and inconsistent across modules. 3. No retry/error handling for failed webhooks. 4. No natural-language interface for workflow creation. As a result, businesses rely on third-party middleware (like Jeeva AI) to achieve what should be native CRM functionality. Zoho's competitors like HubSpot and HubSpot Operation does this better. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/166175/zoho-one?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/166175/zoho-one) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées