--- description: Promoter Ninja : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Promoter Ninja - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Promoter Ninja](/software/166243/promoter-ninja) # Promoter Ninja Canonical: https://fr.capterra.ca/software/166243/promoter-ninja > L'outil de sondage par e-mail Net Promoter Score est le moins cher et le plus simple pour surveiller la satisfaction client. Multilangue, personnalisation sans code. > > Conclusion : 4 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Promoter Ninja? Les entreprises qui se soucient de la satisfaction client et veulent un outil facile à utiliser pour suivre le NPS (Net Promoter Score). En mettant l'accent sur le NPS, les organisations peuvent améliorer la fidélisation des clients et favoriser la croissance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 4 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Ommnio Communications - **Pays**: Barcelona, Espagne - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 10,00 € - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, espagnol - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Espagne, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Distribution multicanal - Enquête mobile - Enquêtes et feedback - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Modèles personnalisables - Rapports et analyses - Segmentation - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Suivi des plaintes - Tableau de bord - Third-Party Integrations ## Intégrations (2 au total) - SendGrid - Slack ## Ressources d'aide - Service client/courriel - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) ## Logiciels similaires 1. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 2. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 3. [ReviewInc](https://fr.capterra.ca/software/141023/reviewinc) — 4.8/5 (35 reviews) 4. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2795 reviews) 5. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews) ## Avis ### "Easy, simple and does what it has to do, with many expected features" — 4.0/5 > **Albert** | *6 novembre 2017* | Internet | Taux de recommandation : 9.0/10 > > **Avantages**: Promoter Ninja has a GREAT price for the value, the best on the market as far as I know. It's a simple tool, with nice UX, and pretty simple to customize and start getting results..you can be up and running in 5 minutes after registering, and start getting NPS feedback\! > > **Inconvénients**: Sometimes I would like some advanced features. I hope this comes with time as I see it's in constant evolution during the 9 months that we've been using it. > > price, ease of use. ----- ### "I used Promoter Ninja to measure NPS of the alumni in my online school. It worked perfectly." — 5.0/5 > **Raquel** | *14 septembre 2017* > > **Avantages**: I am not a tech person and I could upload my users contacts and send a customized survey in just a few clicks. I used an existing CSV file that I had with my segmentation criteria. It was very easy to segment the NPS afterwards based on my own data. I am now improving my online school for teachers based on the feedback I got with Promoter Ninja. ----- ### "Simple tool for NPS and other customer satisfaction metrics" — 5.0/5 > **Utilisateur vérifié** | *4 décembre 2020* | Internet | Taux de recommandation : 8.0/10 > > **Avantages**: We are using promoter ninja in trial mode currently. It is a simple tool that does the job of getting NPS clarity . What I like is that it also supports other metrics. Apart from that, it is just simple to use with a clear pricing and proper modification possibilities. Multi-language was a "Must" for us, which promoter ninja also offers. > > **Inconvénients**: promoter ninja is a tool, not a powerful NPS software. If you are looking for something complex outside of asking for NPS via email, chat and on the website and having basic tools for analyzing, a different tool might be better. If you want to get the job done quickly, which is the case for us, it is a very good choice. ----- ### "Amazing simple product. It does what it says and it's the cheapest I've found." — 5.0/5 > **Albert** | *18 août 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: The survey setup is extremely easy. Uploading a CSV is the most flexible way to segment my customer base. My NPS is measured in real time as customers answer the surveys. > > **Inconvénients**: It would be great if it provided a web version of the survey for users that do not provide e-mail. > > Real-time customer feedback and actionable insights. ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/166243/promoter-ninja) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées