--- description: Pointel Configuration Management Solution : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pointel Configuration Management Solution - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de pilotage du changement](/directory/30958/change-management/software) > [Pointel Configuration Management Solution](/software/167151/configuration-management-solution) # Pointel Configuration Management Solution Canonical: https://fr.capterra.ca/software/167151/configuration-management-solution > Cette solution de gestion de la configuration vous aide à optimiser, gérer, traiter et suivre rapidement les modifications apportées à l'environnement de configuration Genesys. > > Conclusion : 5 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Pointel Configuration Management Solution? Les centres d'appels et call centers. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 5 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Pointel - **Fondé**: 18 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - Gestion de la configuration - Gestion des changements - Piste d'audit - Suivi des changements - Suivi des performances - Visualisation de données ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de pilotage du changement](https://fr.capterra.ca/directory/30958/change-management/software) ## Catégories connexes - [Logiciels de pilotage du changement](https://fr.capterra.ca/directory/30958/change-management/software) - [Logiciels de CMDB (Configuration Management Database)](https://fr.capterra.ca/directory/30959/cmdb/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Outils de gestion de la configuration](https://fr.capterra.ca/directory/32355/configuration-tools/software) ## Logiciels similaires 1. [Cloudaware](https://fr.capterra.ca/software/159195/cloudaware) — 4.5/5 (2 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [ServiceNow](https://fr.capterra.ca/software/152871/servicenow) — 4.5/5 (344 reviews) 4. [Device42](https://fr.capterra.ca/software/144214/device42) — 4.8/5 (59 reviews) 5. [iTOP](https://fr.capterra.ca/software/163429/itop) — 4.1/5 (12 reviews) ## Avis ### "CMS is awesome" — 5.0/5 > **Kendra** | *30 mars 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: I think CMS is great, the online configuration tools it offers are both practical and useful for everyone, I think it is one of the best companies in this field, since it has so much variety of content and is so useful and simple for customers, a wonder\!.. > > **Inconvénients**: I really do not have any complaints just good words about it, excellent quality\! CMS does not disappoint me at all, it has no complexity and even someone completely oblivious to the subject, can use their services and understand everything without any problem and this is something that stands out, very useful for people who do not have much information about it \! ----- ### "The perfect tool to improve the treatment of my clients." — 5.0/5 > **Jeniriana** | *22 mars 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Pointel allows me to have direct contact with my clients, creating a set of solutions oriented to each specific client. It also helps to minimize administrative expenses by offering profitable options that adapt to the level of my company. In a few words, it has developed a process to address the needs of my company and our clients. > > **Inconvénients**: This software is really useful because there is nothing more important than our clients, that's why I recommend it, because it is perfect to serve them with quality. ----- ### "cms review" — 5.0/5 > **Utilisateur vérifié** | *25 novembre 2018* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: the way it intergrates customer information > > **Inconvénients**: having to reenter some customer information > > my overall experience is good I work with this system every day so im pretty use to it ----- ### "Amazing program" — 5.0/5 > **Jose** | *15 mars 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: I was looking for a program that would help me with the management of my web pages and finally I found it. CMS is a program that does not require you to have experience because it is really simple to use, so much so that it allows visitors to my pages to make changes. It is so effective that it shows me every little change that is on my website and also shows me who did it, it helps a lot to maintain order. The CMS has significantly reduced my working day since it is responsible for tasks such as promotion and keeping my page updated. I recommend this program because it helps to know who specifically made a change in the page and also can configure any error that exists. It is a quality product that helps development. > > **Inconvénients**: I have no complaints about the site, everything has seemed excellent to me so far, I will continue to use the service for a long time. ----- ### "Love to work with this company" — 5.0/5 > **Brenda** | *1 avril 2018* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: Love to work with this company. Excellent service and great quality, without thinking again. I recommend it a lot, it's amazing how the difference is noticed with the great treatment it gives to its customers and the service it offers. > > **Inconvénients**: I really do not have any complaints about CMS. I'm very happy with the services offered, great job... ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/167151/configuration-management-solution) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées