--- description: tawk.to : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: tawk.to - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [tawk.to](/software/167792/tawk-to) # tawk.to Canonical: https://fr.capterra.ca/software/167792/tawk-to Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/167792/tawk-to?page=2) > Outil de chat pour contacter vos clients via une application mobile ou sur votre site web. Il prend en charge l'historique de chat et les analyses de performances. > > Conclusion : 343 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise tawk.to? Les entreprises souhaitant contacter leurs clients en ligne. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 343 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: tawk.to - **Pays**: Las Vegas, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, États-Unis ## Fonctionnalités - Accès mobile - Autoresponders - Clavardage et messagerie - Clavardage proactif - Formulaire hors ligne - Géociblage - Messagerie client en temps réel - Rapports et analyses - Relevé et historique des chats - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (14 au total) - Adobe Commerce - BigCommerce - Cayzu - Cloudflare - Drupal - Google Ads - Joomla - OpenCart - PrestaShop - Shopify - Squarespace - Weebly - WordPress - Zen Cart ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Logiciels similaires 1. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16359 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24103 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "A great free alternative" — 4.0/5 > **Kenna** | *17 mai 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 8.0/10 > > **Avantages**: The price\! So many chat functions are paid and still dont work as well as tawk.to. > > **Inconvénients**: It doesn't integrate very well with our current software ----- ### "Function over Form" — 4.0/5 > **Utilisateur vérifié** | *29 novembre 2024* | Design | Taux de recommandation : 8.0/10 > > **Avantages**: Tawk was very easy to implement and allowed us to provide great customer service easily\! > > **Inconvénients**: It was not visually appealing on the front or back out of the box - and it was not the easiest to customize > > Overall, it was a great tool when we didn't have the resources to navigate a more complex implementation ----- ### "tawk.to Review by Ticketing Agent" — 5.0/5 > **Adegboyega** | *25 juin 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: With tawk.to, I am able to effectively communicate with customers via live chat over the internet across any device. > > **Inconvénients**: I do not have anything that annoys me when using tawk.to. > > Real-time live chat and messaging help nurture leads. ----- ### "A very solid chat support plugin for wordpress" — 4.0/5 > **Angus** | *25 mai 2025* | Médias de diffusion | Taux de recommandation : 7.0/10 > > **Avantages**: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps. > > **Inconvénients**: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much. > > A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier. ----- ### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." — 5.0/5 > **Marianela** | *24 janvier 2023* | Produits chimiques | Taux de recommandation : 10.0/10 > > **Avantages**: Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis. > > **Inconvénients**: Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client. > > Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more. ----- Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/167792/tawk-to?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/167792/tawk-to) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées