---
description: Zoho SalesIQ : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho SalesIQ - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Zoho SalesIQ](/software/168135/zoho-salesiq)

# Zoho SalesIQ

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Suivant: [Page suivante](https://fr.capterra.ca/software/168135/zoho-salesiq?page=2)

> Un outil d'engagement client tout-en-un avec chat en direct, suivi des visiteurs du site Web et capacités d'analyse.
> 
> Conclusion : 98 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Zoho SalesIQ?

Utilisateurs visés : PME, entrepreneurs, start-ups, travailleurs indépendants.
Pays pris en charge : monde entier

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 98 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.1/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Zoho
- **Fondé**: 1996

## Contexte commercial

- **À partir de**: 0,00 €
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, coréen, danois, espagnol, français, grec, hindi, hongrois, indonésien, italien, japonais, néerlandais, polonais, portugais, russe, slovène, suédois, thaï, turc, ukrainien, vietnamien
- **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Bahamas, Bahreïn, Barbade, Belgique, Bermudes, Bolivie, Bosnie-Herzégovine et 169 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Autoresponders
- Base de données de contacts
- Champs personnalisables
- Clavardage et messagerie
- Clavardage proactif
- Collaboration entre plusieurs utilisateurs
- Communication multicanal
- Détection de la langue
- Développement sans code
- Gestion de contenu
- Gestion de l'expérience client
- Gestion de la communication
- Gestion des campagnes
- Gestion des commentaires
- Gestion des courriels
- Géociblage
- Historique des clients
- Importation et exportation de données
- Logiciels CRM (gestion de la relation client)
- Logiciels de chatbots
- Messagerie client en temps réel
- Messagerie instantanée
- Mesure des performances
- Outils de collaboration
- Partage des fichiers
- Prise en charge de plusieurs langues
- Qualification de leads
- Rapports et analyses
- Rapports et statistiques
- Real-Time Monitoring
- Recherche/Filtre
- Relevé et historique des chats
- Robot pré-configuré
- Routage automatisé
- Réponses automatisées
- Saisie de leads
- Stratégie de marque personnalisable
- Suggestions de requêtes
- Suivi de l'engagement
- Suivi des interactions
- Support client
- Tableau de bord d'activités
- Third-Party Integrations
- Traitement automatique du langage naturel
- Transferts/Routage
- Visualisation de données

## Intégrations (49 au total)

- AWeber
- ActiveCampaign
- Aurea Campaign Manager
- BigCommerce
- Breeze
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Clicky
- CoreCommerce
- Drupal
- GAO Telephony
- GetResponse
- Google Analytics 360
- HappyFox Help Desk
- HubSpot Marketing Hub

... et 34 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)

## Catégories connexes

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)
- [Logiciels d'engagement commercial](https://fr.capterra.ca/directory/32195/sales-engagement-platform/software)
- [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software)
- [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software)

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## Avis

### "Measuring traffic to your website" — 3.0/5

> **Connor** | *29 novembre 2024* | Services financiers | Taux de recommandation : 6.0/10
> 
> **Avantages**: What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM.
> 
> **Inconvénients**: As not overly techy people, this platform was more challenging to setup and use than other Zoho products.
> 
> We use Zoho Sales IQ to help us measure traffic to our website with new leads and repeat clients that are in our CRM.

-----

### "Awesome chat management and chatbot solution for driving sales" — 5.0/5

> **Sarp** | *25 janvier 2025* | Internet | Taux de recommandation : 10.0/10
> 
> **Avantages**: The ability to connect and manage all my chats from different social media channels in one platfom is awesome\!
> 
> **Inconvénients**: Its interface is pretty easy to use but it could make better use of color coding to help navigate
> 
> Great\! It helps solve so many problems in just one solution. No need to jump between different platforms to manage chats.

-----

### "Excelent software for online support" — 5.0/5

> **Divaldo** | *11 février 2024* | Services aux consommateurs | Taux de recommandation : 5.0/10
> 
> **Avantages**: Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature.
> 
> **Inconvénients**: As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.

-----

### "Zoho Sales IQ Chatbot does not give answers based on our Knowledgebase" — 1.0/5

> **Utilisateur vérifié** | *17 juillet 2024* | Services à la personne et aux familles | Taux de recommandation : 0.0/10
> 
> **Avantages**: I was looking for a tool that integrated with our CRM and knowledgebase, but Zobot from Zoho Sales IQ did this poorly.
> 
> **Inconvénients**: Zoho Sales IQ Chatbot is poor and does not work. The product is misleading and we have many complaints and lost business from it. It is unable to be trained on our Knowledgebase and I would not recommend this tool. Im going to try Wonderchat.
> 
> Poor. We have many customer complaints. Ive tried to introduce an AI Advisor to the Zoho Team but they dont wish to pay a consultant for advice.

-----

### "Great visitor tracker and front-end communication for my site visitors" — 5.0/5

> **Ed** | *15 décembre 2023* | Photographie | Taux de recommandation : 9.0/10
> 
> **Avantages**: The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM\! This saves me a ton of time\! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients.
> 
> **Inconvénients**: Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin.

-----

Page : 1/5\
Suivant: [Page suivante](https://fr.capterra.ca/software/168135/zoho-salesiq?page=2)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/168135/zoho-salesiq)

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