---
description: Live Support : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Live Support - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Live Support](/software/168140/live-support)

# Live Support

Canonical: https://fr.capterra.ca/software/168140/live-support

> Offre un logiciel de chat en direct pour votre site web avec la possibilité pour vos clients d'utiliser également le support SMS pour les SMS.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Live Support?

Sites web de petites et grandes entreprises souhaitant augmenter leurs ventes et leurs conversions en ajoutant à leurs clients un chat en direct pour un support instantané en direct via un site web et des SMS.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 3 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: LiveSupport.com
- **Fondé**: 2016

## Contexte commercial

- **À partir de**: 19,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site)
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Clavardage proactif
- Formulaire hors ligne
- Messagerie client en temps réel
- Stratégie de marque personnalisable
- Third-Party Integrations
- Transferts/Routage

## Ressources d'aide

- Chat/Clavardage

## Category

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)

##  Logiciels similaires

1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews)
2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews)
4. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Avis

### "easy and fast implementation, very few issues, seemless process for my cs team and customers" — 5.0/5

> **Utilisateur vérifié** | *17 octobre 2017* | Taux de recommandation : 10.0/10
> 
> **Avantages**: allowing customers to use text messaging to chat with my agents in their regular web browser agent window.
> 
> **Inconvénients**: not a lot of integration options for other programs, no integration for FB messager to come to agents chats  (but i am told that is in the works)
> 
> allowing customers the ability to use text messaging to get support for our websites.  our customers did not want to sit on the website and chat.

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### "My visitors love being able to text my site\! It's fantastic\!\!" — 5.0/5

> **Sky** | *12 décembre 2017* | Internet | Taux de recommandation : 10.0/10
> 
> **Avantages**: The ease of Giving my visitors the ability \& mobility  to text my site straight from their cell phones. I wish I could text every website I visit especially all the ecommerce ones.
> 
> **Inconvénients**: Not yet having the ability to text my visitors  back from my cell. They said it's in the works, can't wait.
> 
> Offering my visitors the ease \& of texting my site. they are so used to texting in their everyday life. I know I want the ability to text online stores. With this software finally my visitors can text us\!

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### "Live Support Pro/Con" — 5.0/5

> **Cortney** | *8 avril 2025* | Services et technologies de l'information | Taux de recommandation : 3.0/10
> 
> **Avantages**: Efficiency: Issues are often resolved faster than through email or phone, as live support agents can respond instantly to queries and provide step-by-step assistance.
> 
> **Inconvénients**: Dependence on Internet Connectivity: Both the customer and the agent need stable internet connections for the service to work properly. Connectivity issues can disrupt the support experience.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/168140/live-support)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/168140/live-support> |
| de-AT | <https://www.capterra.at/software/168140/live-support> |
| de-CH | <https://www.capterra.ch/software/168140/live-support> |
| en | <https://www.capterra.com/p/168140/Live-Support/> |
| en-AE | <https://www.capterra.ae/software/168140/live-support> |
| en-AU | <https://www.capterra.com.au/software/168140/live-support> |
| en-CA | <https://www.capterra.ca/software/168140/live-support> |
| en-GB | <https://www.capterra.co.uk/software/168140/live-support> |
| en-IE | <https://www.capterra.ie/software/168140/live-support> |
| en-IL | <https://www.capterra.co.il/software/168140/live-support> |
| en-IN | <https://www.capterra.in/software/168140/live-support> |
| en-NZ | <https://www.capterra.co.nz/software/168140/live-support> |
| en-SG | <https://www.capterra.com.sg/software/168140/live-support> |
| en-ZA | <https://www.capterra.co.za/software/168140/live-support> |
| es | <https://www.capterra.es/software/168140/live-support> |
| es-AR | <https://www.capterra.com.ar/software/168140/live-support> |
| es-CL | <https://www.capterra.cl/software/168140/live-support> |
| es-CO | <https://www.capterra.co/software/168140/live-support> |
| es-CR | <https://www.capterra.co.cr/software/168140/live-support> |
| es-DO | <https://www.capterra.do/software/168140/live-support> |
| es-EC | <https://www.capterra.ec/software/168140/live-support> |
| es-MX | <https://www.capterra.mx/software/168140/live-support> |
| es-PA | <https://www.capterra.com.pa/software/168140/live-support> |
| es-PE | <https://www.capterra.pe/software/168140/live-support> |
| fr | <https://www.capterra.fr/software/168140/live-support> |
| fr-BE | <https://fr.capterra.be/software/168140/live-support> |
| fr-CA | <https://fr.capterra.ca/software/168140/live-support> |
| fr-LU | <https://www.capterra.lu/software/168140/live-support> |
| it | <https://www.capterra.it/software/168140/live-support> |

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