--- description: Textline : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Textline - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [Textline](/software/168213/textline) # Textline Canonical: https://fr.capterra.ca/software/168213/textline Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/168213/textline?page=2) > Outil de communication client qui convertit les messages texte des téléphones clients en discussions en direct avec le personnel du service après-vente de l'entreprise. > > Conclusion : 169 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Textline? Entreprises de toute taille aux États-Unis et au Canada. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 169 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Textline - **Entreprise fondée en**: 2016 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Communication multicanal - Conforme HIPAA - Engagement des clients - Enquêtes et feedback - Envoi de SMS en masse - Gestion de la base de connaissances - Gestion de la communication - Gestion des contacts - Gestion des flux de travail - Gestion des listes d'attente - Historique des clients - Logiciels CRM (gestion de la relation client) - Messagerie bidirectionnelle - Messagerie instantanée - Messagerie planifiée - Personnalisation de messages - Rapports et analyses - Réponses automatisées - Suivi des interactions - Suivi et analyse de l'utilisation - Third-Party Integrations ## Intégrations (19 au total) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de génération de prospects](https://fr.capterra.ca/directory/30963/lead-generation/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) ## Logiciels similaires 1. [Project Broadcast](https://fr.capterra.ca/software/1059384/project-broadcast) — 4.9/5 (650 reviews) 2. [Clearstream](https://fr.capterra.ca/software/158103/clearstream) — 4.8/5 (694 reviews) 3. [SlickText](https://fr.capterra.ca/software/155430/slicktext-com) — 4.8/5 (269 reviews) 4. [Agile CRM](https://fr.capterra.ca/software/135148/agile-crm) — 4.1/5 (525 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (1001 reviews) ## Avis ### "Textline simplified the whole SMS channel for us" — 5.0/5 > **Jorge Enrique** | *11 décembre 2020* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 9.0/10 > > **Avantages**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform. > > **Inconvénients**: Still working to automate some functions through the API. > > Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business. ----- ### "Automation and better Collaboration for Automotive service providers" — 5.0/5 > **Paul** | *1 août 2020* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it. > > **Inconvénients**: I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself. > > We were solving collaboration between agents and end users, moved away for communications issues that we had. ----- ### "The best SMS app for Pipedrive users" — 5.0/5 > **Max** | *6 juillet 2020* | Divertissement | Taux de recommandation : 6.0/10 > > **Avantages**: Great UI and features for teams needing to SMS their customers. > > **Inconvénients**: The pricing per SMS is higher than many other available products (particularly in Aus). > > Great customer service and a useful product. ----- ### "Just what we needed\!" — 5.0/5 > **Dave** | *2 octobre 2020* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, price, flexibility, support, ability to download all conversations. > > **Inconvénients**: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message. > > Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed. ----- ### "Efficient and effective\!" — 5.0/5 > **Corrie** | *12 octobre 2021* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Amazing product\! Super easy to use and lots of great features > > **Inconvénients**: I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints\! ----- Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/168213/textline?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/168213/textline) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées