--- description: Shopmonkey : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shopmonkey - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de réparation automobile](/directory/20006/auto-repair/software) > [Shopmonkey](/software/169022/shopmonkey) # Shopmonkey Canonical: https://fr.capterra.ca/software/169022/shopmonkey Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/169022/shopmonkey?page=2) > Logiciel intelligent et simple pour gérer, comprendre et développer votre atelier de réparation. > > Conclusion : 267 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Shopmonkey? Pour les secteurs de la réparation générale, de l'automobile, des motos et des vélos. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 267 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Shopmonkey - **Pays**: San Jose, É.-U. - **Entreprise fondée en**: 2016 ## Contexte commercial - **À partir de**: 239,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Base de données de clients - Comptabilité - Devis - Estimation - Facturation - Gestion de la communication - Gestion des inspections - Gestion des pièces - Historique des services - Logiciels CRM (gestion de la relation client) - Planification - Planification de la maintenance - Planification des rendez-vous - Planification du personnel - Point de vente (PDV) - Rapports et statistiques - Taux de travail ## Intégrations (7 au total) - ALLDATA - Nexpart Distribution Management - PartsTech - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - RepairLink ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de réparation automobile](https://fr.capterra.ca/directory/20006/auto-repair/software) ## Catégories connexes - [Logiciels de réparation automobile](https://fr.capterra.ca/directory/20006/auto-repair/software) - [Logiciels de gestion atelier mécanique](https://fr.capterra.ca/directory/10050/auto-body/software) ## Logiciels similaires 1. [Shop Boss](https://fr.capterra.ca/software/121909/shop-boss-pro) — 4.4/5 (89 reviews) 2. [ARI](https://fr.capterra.ca/software/201737/ari) — 4.6/5 (661 reviews) 3. [AutoLeap](https://fr.capterra.ca/software/216500/autoleap) — 4.8/5 (744 reviews) 4. [AutoRepair Cloud](https://fr.capterra.ca/software/147213/autorepair-cloud) — 4.9/5 (163 reviews) 5. [Autorox](https://fr.capterra.ca/software/184222/autrorox) — 4.8/5 (63 reviews) ## Avis ### "Unprofessional, Poor Service & Hidden Cancellation Policy" — 1.0/5 > **sajeev** | *18 juin 2025* | Automobile | Taux de recommandation : 0.0/10 > > **Avantages**: Very expensive , Need to pay for the demo .I signed up for a month-to-month subscription with the understanding that I could cancel anytime. However, when I tried to cancel. Surprised with a sudden "30-day notice > > **Inconvénients**: Unprofessional, Poor Service \& Hidden Cancellation Policy Surprised with a sudden "30-day notice" policy that was never mentioned at signup. This company refuses to honor its original terms and treats customers disrespectfully when they try to leave. Avoid unless you enjoy being trapped and disrespected. Advice to management: Train your staff, fix your transparency issues, and stop penalizing customers for your misleading policies. they send me new invoice $524. Never signup with shop monkey please . ----- ### "Easy to use shop management" — 5.0/5 > **Sean** | *8 janvier 2026* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement > > **Inconvénients**: Not any complaints really. The quoting system could be a little more streamlined but good overall\! No ----- ### "Good but over priced" — 4.0/5 > **Joe** | *13 novembre 2024* | Automobile | Taux de recommandation : 7.0/10 > > **Avantages**: Interactive and saving feature was useful. > > **Inconvénients**: Price, issues with customer view when customer sees invoice or estimate. > > Overall for the price I would not use the service. ----- ### "excellent value with its user features, data, and platform" — 5.0/5 > **Brian** | *15 juin 2023* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: It is a dream come true especially from where we were before. They have really thought out and launched enough versions by now to have covered the many features that now make my business digital and 'one version of the truth' for accountability and data management. We look professional to our customers and communicate very clearly internally now. Broad range of Automotive Shop topics are covered with this 1 license. > > **Inconvénients**: \#1 issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support, they put it back on you to throw it in a future product upgrade ideas pool 100% of the time even if it's behaving today as a feature defect. They should take every issue in Chat Support as an opportunity to improve and deliver it internally with a ticket number. \#2 issue is their data model doesn't have a logical concept for Department. They have store location and they have Category and of the two, we split our ticket line items with Category. There is only 1 report on the whole list of canned reports I can run that splits data by Department aka Category. It would be my dream for each department manager to have a dashboard of daily reports and charts to review. It's not even appropriate to show them data from other areas of the business much less make them filter through data they don't influence. I also found it highly inappropriate from an HR perspective to list employee salaries in the User set up screen. Yes, it allows for valuable profitability reports, but salary should be granted to 1 super admin perhaps or hidden with a password to view. \#3 issue is really the apps are not that great, buggy and limiting. We eventually just had Techs log into the website from a mobile phone and we gave older employees big tablets. There also should be a native language button given the Hispanics employed in this industry, but we use google translate for now > > I interviewed them and all their competitors thoroughly. The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO over data warehouses, analytical software, and data model designs. The SM team put my fears at ease and I was confident they had been through enough years of development to have the bugs out, but were clearly in the modern age of cloud data management and are eager to keep improving. Their other competitors were either milking an outdated system or running with errors on a newer platform. ----- ### "Boosting Efficiency" — 5.0/5 > **Utilisateur vérifié** | *22 mars 2024* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Professionalism: You can create polished, branded estimates and invoices that impress clients. > > **Inconvénients**: I wish that we had access to see how much labor to charge for a specific job > > Great experience, saves time and money\! Faster Payments: Electronic invoicing allows clients to pay you quicker, improving your cash flow. ----- Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/169022/shopmonkey?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/169022/shopmonkey) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées