---
description: Unified Communications as a Service (UCaaS) : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Unified Communications as a Service (UCaaS) - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [Unified Communications as a Service (UCaaS)](/software/169026/ip-phone-system)

# Unified Communications as a Service (UCaaS)

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> Solution de communications unifiées basée sur le cloud qui vous aide à vous connecter partout, à vous intégrer de manière transparente et à collaborer instantanément.
> 
> Conclusion : 49 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Unified Communications as a Service (UCaaS)?

Multisites

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 49 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Evolve IP
- **Fondé**: 2011

## Contexte commercial

- **À partir de**: 7,48 $ US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Automate d'appel
- Enregistrement des appels
- Enregistrements
- Gestion des centres d'appel
- IVR
- Identification de l'appelant
- Messagerie vocale
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Routage des appels
- Scripts d'appel
- Suivi des appels
- Transfert d’appel
- VoIP

## Intégrations (8 au total)

- Act\!
- Google Contacts
- Microsoft 365
- NetSuite
- Sage CRM
- Salesforce Sales Cloud
- SugarCRM
- Zendesk Suite

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)

## Category

- [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software)

## Catégories connexes

- [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software)
- [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software)
- [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software)
- [Logiciels SIP (softphone)](https://fr.capterra.ca/directory/31029/softphone/software)
- [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software)

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2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews)
3. [Microsoft Teams](https://fr.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (10941 reviews)
4. [Intermedia Unite](https://fr.capterra.ca/software/181373/unite) — 4.7/5 (188 reviews)
5. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews)

## Avis

### "phone system is easy to use" — 5.0/5

> **Nick** | *22 novembre 2017* | Taux de recommandation : 10.0/10
> 
> **Avantages**: all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
> 
> **Inconvénients**: cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
> 
> the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

-----

### "BP Business Solutions ECS" — 4.0/5

> **Dale** | *10 septembre 2019* | Construction | Taux de recommandation : 8.0/10
> 
> **Avantages**: Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
> 
> **Inconvénients**: Occasional dropped calls can be troublesome.
> 
> We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

-----

### "Initial VOIP Setup" — 3.0/5

> **Christopher** | *6 octobre 2023* | Comptabilité | Taux de recommandation : 3.0/10
> 
> **Avantages**: The idea of the system.  The redundancy with Broadsoft.  Integration with Teams.
> 
> **Inconvénients**: The implementation process was very rough and the hardware suggested was terrible.  Support was brutal.
> 
> So far it has not been good.  We are going to give it a few months with the restructuring and the assignment of a dedicated CRM.  We have already seen improvement in support calls, but still need to see it sustained.  We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

-----

### "Frank Chiappine Review" — 5.0/5

> **Frank** | *29 juillet 2024* | Eau/gaz/électricité | Taux de recommandation : 8.0/10
> 
> **Avantages**: In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively.  The IM, audio and video conferencing, not to mention the telephony platform is outstanding.
> 
> **Inconvénients**: Hard to pinpoint something that's worked so effortlessly with minimal issues.
> 
> It's been an incredible experience.  Transformed the way our organization does business.

-----

### "Aldrich Advisors - Evolve review" — 4.0/5

> **Rick** | *3 juillet 2024* | Comptabilité | Taux de recommandation : 9.0/10
> 
> **Avantages**: Reliable tech support, and great communication with our rep, \[sensitive content hidden\]
> 
> **Inconvénients**: The Osmosis portal is a bit antiquated and the reporting isn't user friendly.
> 
> Overall experience is very good, tech support is usually very quick with requests.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/169026/ip-phone-system)

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