--- description: Balto : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Balto - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de coaching commercial](/directory/31333/sales-coaching/software) > [Balto](/software/169149/balto) # Balto Canonical: https://fr.capterra.ca/software/169149/balto Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/169149/balto?page=2) > Comprenez les conversations téléphoniques et alertez instantanément les représentants avec les meilleures choses à dire aux points forts de l'appel. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Balto? Balto aide toutes sortes de centres d'appels, notamment les équipes de vente, les recouvrements, le service client et la collecte de fonds. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 11 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Balto Software - **Pays**: St. Louis, É.-U. - **Fondé**: 2017 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - CTI (couplage téléphonie informatique) - Communication multicanal - Employee Coaching Tools - Enregistrement des appels - Gestion de l'expérience client - Gestion de la qualité - Gestion des commentaires - Gestion des évaluations - Goal Setting/Tracking - IVR - Interface d'agent - Journalisation des appels - Mesure des performances - Multiples modèles de notation - Rapports et analyses - Routage automatisé - Scripts d'appel - Suivi des appels - Suivi des indicateurs clés de performance - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (21 au total) - 3CX - 8x8 Contact Center - AuguTech - Avaya Experience Platform - CTM - CTSuite - CXone Mpower - Convoso - Five9 - GENESYS - HubSpot CRM - LiveVox - Nextiva - NobelBiz Voice Carrier Network - Outreach ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de coaching commercial](https://fr.capterra.ca/directory/31333/sales-coaching/software) ## Catégories connexes - [Logiciels de coaching commercial](https://fr.capterra.ca/directory/31333/sales-coaching/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Logiciels d'assurance qualité pour centre de contact](https://fr.capterra.ca/directory/33415/contact-center-quality-assurance/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Readymode](https://fr.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) 4. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) ## Avis ### "Wow\! Balto really helped us get sales people up to speed fast" — 5.0/5 > **Utilisateur vérifié** | *8 avril 2019* | Capital risque et capital-investissement | Taux de recommandation : 10.0/10 > > **Avantages**: Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time > > **Inconvénients**: Haven't run into any huge issues yet. Awaiting a few features but they are being built\! ----- ### "Balto User - Great Product for our Needs" — 5.0/5 > **Tony** | *14 avril 2022* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says. > > **Inconvénients**: Some of the reporting could be better laid out. > > Overall very positive. ----- ### "Balto - Helpful" — 3.0/5 > **Sam** | *31 octobre 2025* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: I like that Balto can lead you to the right KB. I feel like that would help the newer people a lot.. > > **Inconvénients**: I do not like when Balto tells me to talk slower. I naturally talk fast but not too fast that people cannot not understand me. > > Balto is required at my job, so we do not have a choice of whether we like Balto or not. We have to use Balto. ----- ### "Real Time vs Post Call Superiority" — 5.0/5 > **Brandon** | *15 janvier 2019* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: The fact that the platform coaches and recognizes deficits in real time is crucial\! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE\! > > **Inconvénients**: The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching. > > Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world\! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long. ----- ### "Balto Anomaly Squared Review" — 4.0/5 > **David** | *19 avril 2022* | Télécommunications | Taux de recommandation : 7.0/10 > > **Avantages**: The efficiency and ease of use for the product. > > **Inconvénients**: Deployment was a task having to go through one by one on all computers > > Very well. It has been a great service for our buisness ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/169149/balto?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/169149/balto) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées