--- description: Smile.io : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smile.io - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/10031/customer-loyalty/software) > [Smile.io](/software/169446/smile-io) # Smile.io Canonical: https://fr.capterra.ca/software/169446/smile-io Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/169446/smile-io?page=2) > L'une des applications de fidélisation de vente en ligne les plus fiables, au service de plus de 100 000 marques dans le monde. Augmentez vos ventes avec des points, des recommandations et des récompenses VIP. > > Conclusion : 67 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Smile.io? Les marques de vente en ligne sur Shopify, BigCommerce ou Wix qui veulent commencer à transformer leurs clients uniques en fidèles ambassadeurs de la marque qui ne manqueront pas de faire appel à eux encore et encore. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 67 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Smile.io - **Entreprise fondée en**: 2012 ## Contexte commercial - **À partir de**: 199,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois, chinois traditionnel, croate, danois, espagnol, finnois, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais brésilien, roumain, suédois, tchèque, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Bolivie, Bosnie-Herzégovine, Botswana et 175 de plus ## Fonctionnalités - Carte de fidélité - Gestion des abonnements - Gestion des avantages - Gestion des récompenses - Marketing multicanal - Marketing par courriel - Mesure des performances - Modèles personnalisables - Promotion sociale - Rapports et analyses - Suivi de l'activité des clients - Tableau de bord - Third-Party Integrations ## Intégrations (21 au total) - Campaign Monitor by Marigold - Dotdigital - Glew - Gorgias - Hive.co - HubSpot CRM - Judge.me - Klaviyo - Loox - Mailchimp - Okendo - Omnisend - Privy - REVIEWS.io - Re:amaze ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) ## Catégories connexes - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de referral marketing](https://fr.capterra.ca/directory/30681/referral/software) ## Logiciels similaires 1. [Kangaroo](https://fr.capterra.ca/software/149363/kangaroo-rewards) — 4.9/5 (250 reviews) 2. [Guusto](https://fr.capterra.ca/software/186209/guusto) — 4.9/5 (3519 reviews) 3. [Tremendous](https://fr.capterra.ca/software/197141/tremendous-rewards) — 4.8/5 (477 reviews) 4. [Referrizer](https://fr.capterra.ca/software/144990/referral-marketing-automation) — 4.8/5 (196 reviews) 5. [ReadySTORE Gift Card and Loyalty](https://fr.capterra.ca/software/83219/gift-card) — 4.8/5 (38 reviews) ## Avis ### "A great loyalty app with amazing people behind it." — 5.0/5 > **Tom** | *21 janvier 2026* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: Originally it was ease of setup that drew us to smile. However I have to say that the best thing about this app is the customer service. It is always a delight to deal with their staff. > > **Inconvénients**: I really can't say what I like least because I have not identified any issues with the platform or limitations. I suppose some more in depth reporting would be helpful. > > Signed up on Smile over 15 years ago. Have sampled all kinds of other loyalty apps over the years and nothing came close to smile in terms of price and functionality. The experiences I've had with their support team has made me a client for life. ----- ### "Rewards Make Happy Customers" — 5.0/5 > **Tova** | *1 janvier 2026* | Cosmétiques | Taux de recommandation : 10.0/10 > > **Avantages**: Smile.io integrates well with my Shopify store. They make it easy for customers to redeem rewards online or in person. > > **Inconvénients**: It’s a bit clunky when using search for customers. If you choose the wrong name you have to re-type the name instead of simply going back. It would also be nice to be able to merge customers within the app. > > It’s been great. Customers really like collecting and redeeming coins. Making the switch from a subscription offering to Smile.io was the right move to make for my business. ----- ### "Customer satisfaction" — 5.0/5 > **Utilisateur vérifié** | *27 février 2026* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: The system is easy to use, allowing our team to manage tasks efficiently with a smooth learning curve. The Gift Cards and Review Feedback features help attract customers and improve satisfaction, while the Campaign Marketing tools support targeted promotions. Overall, the platform effectively supports business growth and operational efficiency. > > **Inconvénients**: Limited customization and functionality, with room to improve in terms of features and flexibility.. > > Our experience with this platform has been very positive overall. The Customer Support team is responsive, helpful, and always available to assist whenever needed, making the onboarding and daily operations smooth. ----- ### "User Friendly" — 5.0/5 > **Hershey Marie** | *17 décembre 2025* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use and it boosts loyalty to the customers. It has fun rewards and looks good on the site. It has good customer support. > > **Inconvénients**: It has limited customization, and the cost can be high. Reporting could be better, and sometimes the app performance is slower or clunkier at times, and the feature has limits. > > Overall, my experience with Smile.io has been positive. I really liked how easy it was to set up and manage, as well as how simple it made it for our customers to understand and use rewards. It helped increase repeat purchases and customer engagement. While I did wish there were a few more customizations and reporting options, it still delivered strong value for our loyalty program. ----- ### "Easy app to add value, engagement" — 5.0/5 > **Leila** | *3 mars 2026* | Art/artisanat | Taux de recommandation : 9.0/10 > > **Avantages**: It was very easy to set up and integrated well with my website. Customers were earning and redeeming rewards right away. The admin is easy to navigate and understand. > > **Inconvénients**: There are several ways for customers to earn rewards, but I would like to add custom options specific to my website. Perhaps that is possible, but not on my plan. > > My experience with the Smile.io app has been smooth and seamless. It seems well-designed and intuitive. It's a great way to add value for customers and increase engagement with my business. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/169446/smile-io?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/169446/smile-io) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées