---
description: AIhelp : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AIhelp - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [AIhelp](/software/169746/aihelp)

# AIhelp

Canonical: https://fr.capterra.ca/software/169746/aihelp

> Le support client AIhelp est conçu pour vous permettre de répondre aux besoins de vos clients et d'accroître leur satisfaction avec un ensemble de fonctions entièrement personnalisables.
> 
> Conclusion : 5 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise AIhelp?

AIhelp est conçu pour aider les développeurs, les éditeurs, les entreprises autonomes ou toute autre plateforme ayant besoin d'un support client à améliorer leur classement et leur rétention et à gérer des conversations à grande échelle avec les leads et les clients.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 5 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.4/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: ShareFun Network
- **Pays**: Kowloon, Hong Kong
- **Fondé**: 2014

## Contexte commercial

- **À partir de**: 35,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile)
- **Langues**: allemand, anglais, arabe, chinois, coréen, espagnol, français, italien, japonais, néerlandais, russe
- **Pays disponibles**: Australie, Brésil, Canada, Chine, Inde, R.A.S. chinoise de Hong Kong, Royaume-Uni, États-Unis

##  Fonctionnalités

- Alerts/Escalation
- Communication multicanal
- Définition des priorités
- Gestion des accords de service
- Gestion des flux de travail
- Macros et réponses types
- Portail libre-service
- Rapports et analyses
- Routage automatisé
- Third-Party Integrations

## Intégrations (2 au total)

- GitHub
- Meta for Business

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

##  Logiciels similaires

1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://fr.capterra.ca/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Avis

### "The multilingual support, including FAQ, Chat bot, Automated Form function help us and gamers a lot." — 5.0/5

> **Freddy** | *1 décembre 2017* | Jeux vidéos | Taux de recommandation : 10.0/10
> 
> **Avantages**: Chat bot: it can help us solve most of the consulting questions
Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications )
Alert: Alert function let us know loading or payment problems in minutes not by hours or day.
So good to recommend.
> 
> **Inconvénients**: For our gamers, it is good to support more than 30 languages, but the backend operation now only support English, Chinese, Aribic, i hope you could add more language backend support, so that all of our team such as russian and french also will be happy to use their mother language for operation.
> 
> improve efficiency and customer experience
know more and intime feedback from the market
save manpower cost

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### "I have been using AIhelp for more than a year to engage, mange and create activities in the game." — 5.0/5

> **Chao** | *29 novembre 2017* | Internet | Taux de recommandation : 10.0/10
> 
> **Avantages**: Smart robot that easy to learn from users and support team. And costumizable and intelligence Form that help us to check users issues with no human support
> 
> **Inconvénients**: It's all sound good with AIhelp platform I never get any complaining about their services. All the functions and backend platform is customizable and the AIhelp team really supportive.
> 
> Higher engagement, loyal users and gamers satisfaction

-----

### "Not the best one around" — 2.0/5

> **Utilisateur vérifié** | *14 décembre 2018* | Internet | Taux de recommandation : 2.0/10
> 
> **Avantages**: The possibility to have it's code embedded in a mobile app to provide hardware specks when creating a ticket from the device itself is really useful.
> 
> **Inconvénients**: clunky, incredibly awkward to use, no user experience whatsoever,with poorly translated english version are just a few of the problems.
> 
> Frustrating. From deployment to daily usage, it's a complete pain to try and find out that most options work just in part or not at all, and this comes from someone used to a fairly similar software (HelpShift) but that is ages ahead of it.  If you're looking for a helpdesk/help center platform, this is not it. You'll find plenty of other tools that give a much richer and comfortable experience for a few bucks more.

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### "I have been working with many other customer support platform, i never finish response and mange use" — 5.0/5

> **Michelle** | *5 décembre 2017*
> 
> **Avantages**: Personalized support, Chat bot, Smart form, In-App operations and users review  helped us to rank better and get users satisfaction
> 
> **Inconvénients**: Indeed, i can not find anything bad in this platform, every single feature really professional I really enjoy it

-----

### "AIhelp review" — 5.0/5

> **wu** | *1 décembre 2017* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: Software powerful, user-friendly, easy to understand, easy to use. Very good operation, excellent problem solving

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/169746/aihelp)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/169746/AIhelp/> |
| en-AE | <https://www.capterra.ae/software/169746/aihelp> |
| en-AU | <https://www.capterra.com.au/software/169746/aihelp> |
| en-CA | <https://www.capterra.ca/software/169746/aihelp> |
| en-GB | <https://www.capterra.co.uk/software/169746/aihelp> |
| en-IE | <https://www.capterra.ie/software/169746/aihelp> |
| en-IL | <https://www.capterra.co.il/software/169746/aihelp> |
| en-IN | <https://www.capterra.in/software/169746/aihelp> |
| en-NZ | <https://www.capterra.co.nz/software/169746/aihelp> |
| en-SG | <https://www.capterra.com.sg/software/169746/aihelp> |
| en-ZA | <https://www.capterra.co.za/software/169746/aihelp> |
| fr | <https://www.capterra.fr/software/169746/aihelp> |
| fr-BE | <https://fr.capterra.be/software/169746/aihelp> |
| fr-CA | <https://fr.capterra.ca/software/169746/aihelp> |
| fr-LU | <https://www.capterra.lu/software/169746/aihelp> |
| ja | <https://www.capterra.jp/software/169746/aihelp> |

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