---
description: OpsGenie : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpsGenie - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de communication d'équipe](/directory/31033/team-communication/software) > [OpsGenie](/software/170236/opsgenie)

# OpsGenie

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> OpsGenie est une solution de gestion des alertes et des astreintes destinée aux développeurs et aux équipes d'exploitation, conçue pour informer les bonnes personnes au bon moment.
> 
> Conclusion : 154 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise OpsGenie?

PME et entreprises de taille moyenne à grande.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 154 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Atlassian
- **Pays**: San Francisco, É.-U.
- **Fondé**: 2013

## Contexte commercial

- **À partir de**: 11,55 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile)
- **Langues**: anglais
- **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Danemark, Espagne, Finlande, France, Inde, Irlande, Islande, Italie, Japon, Luxembourg, Norvège, Nouvelle-Zélande, Pays-Bas, Royaume-Uni et 3 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Alerts/Escalation
- Analyse des causes profondes
- Audit des problèmes
- Communication multicanal
- Conférences vidéo
- Définition des priorités
- Gestion des accords de service
- Gestion des calendriers
- Gestion des communications
- Gestion des incidents
- Journaux des événements
- Logiciels d'actions préventives et correctives
- Modèles
- Monitoring
- Outils de collaboration
- Piste d'audit
- Planification
- Planification des gardes
- Planification des scénarios
- Rappels
- Rapports d'incidents
- Rapports de disponibilité
- Rapports et analyses
- Real-Time Monitoring
- Real-Time Notifications
- Suivi des serveurs
- Suivi des statuts
- Tableau de bord
- Tableau de bord d'activités

## Intégrations (97 au total)

- Airbrake
- AlertSite Website Performance
- Amazon CloudWatch
- Amazon EC2
- Amazon RDS
- Amazon SES
- Apica
- AppDynamics
- AppOptics
- AppSignal
- Atatus
- Auvik
- Bamboo
- BigPanda
- Bitbucket

... et 82 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de communication d'équipe](https://fr.capterra.ca/directory/31033/team-communication/software)

## Catégories connexes

- [Logiciels de communication d'équipe](https://fr.capterra.ca/directory/31033/team-communication/software)
- [Outils DevOps](https://fr.capterra.ca/directory/31120/devops/software)
- [Logiciels de monitoring website](https://fr.capterra.ca/directory/10021/website-monitoring/software)
- [Logiciels de journaux windows](https://fr.capterra.ca/directory/30856/log-management/software)
- [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software)

##  Logiciels similaires

1. [ManageEngine OpManager](https://fr.capterra.ca/software/168854/manageengine-opmanager) — 4.5/5 (259 reviews)
2. [Site24x7](https://fr.capterra.ca/software/168192/site24x7) — 4.7/5 (344 reviews)
3. [ManageEngine OpManager MSP](https://fr.capterra.ca/software/212602/manageengine-opmanager-msp) — 4.4/5 (72 reviews)
4. [NinjaOne](https://fr.capterra.ca/software/165889/ninjaone) — 4.7/5 (282 reviews)
5. [PRTG](https://fr.capterra.ca/software/21581/prtg-network-monitor) — 4.6/5 (254 reviews)

## Avis

### "Solve issues and collaborate with team for resolution right there and then" — 5.0/5

> **John Epok** | *16 mai 2024* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: - very straightforward incident tracking
- immediate alerts sent to commanders and people to ensure collaboration leading to resolution
- mobile alerts to ensure people are notified even when they're away from their desktops
> 
> **Inconvénients**: - mobile alerts can be annoying sometimes
> 
> Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs.

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### "Is good for alerts ntofications" — 4.0/5

> **Tamer** | *30 avril 2025* | Vente au détail | Taux de recommandation : 9.0/10
> 
> **Avantages**: The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation
> 
> **Inconvénients**: Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated.
> 
> My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment.

-----

### "OpsGenie... basic" — 2.0/5

> **Utilisateur vérifié** | *3 août 2025* | Services d'information | Taux de recommandation : 5.0/10
> 
> **Avantages**: I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products.
> 
> **Inconvénients**: It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie.
> 
> I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty.

-----

### "A very stable tried and true solution to alerts" — 4.0/5

> **Ash** | *10 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing
> 
> **Inconvénients**: I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high.
> 
> Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it.

-----

### "Solid market contender" — 4.0/5

> **Jarosław** | *6 mars 2025* | Traduction et localisation | Taux de recommandation : 7.0/10
> 
> **Avantages**: What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga.
> 
> **Inconvénients**: Relatively limited options to customize alerts and other aspects of the tool.
> 
> OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications. It also allows them to acknowledge alerts and manage things via a simple Slack command.
An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react.
A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/170236/opsgenie)

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