--- description: Airim : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Airim - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Airim](/software/170519/airim) # Airim Canonical: https://fr.capterra.ca/software/170519/airim > Faites gagner du temps à vos clients en les aidant à trouver des informations sur un site web ou une application web. > > Conclusion : 5 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Airim? Les sites web ou applications web à haut trafic qui souhaitent mettre en œuvre un libre-service complet pour leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 5 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Airim - **Pays**: Newark, É.-U. - **Fondé**: 2017 ## Contexte commercial - **À partir de**: 209,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, danois, espagnol, finnois, français, indonésien, italien, norvégien, néerlandais, portugais, russe, suédois - **Pays disponibles**: Australie, Canada, Inde, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse de texte - Gestion de la communication - Prise en charge de plusieurs langues - Rapports et analyses - Tableau de bord - Third-Party Integrations ## Intégrations (10 au total) - Crisp - Drift - Freshdesk - Intercom - Mailchimp - Meta for Business - Pipedrive - Salesforce Starter - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Weave](https://fr.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) 3. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) ## Avis ### "One of the best self-service bots to capture leads" — 4.0/5 > **Debdut** | *13 août 2018* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: 1. FAQ features is awesome 2. In-bot survey feature is great and helps in collecting leads > > **Inconvénients**: 1. Analytics can be better. More datapoint needed. > > Pretty good\! One of the best tools to collect leads if you have B2B target audience. ----- ### "Excellent add on for any website" — 5.0/5 > **Swetang** | *11 août 2018* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Great for content heavy websites. Users can easily browse through all the FAQs > > **Inconvénients**: Some issues with website page width, especially with wordpress. > > Great experience. Recommending to everybody ----- ### "AIRIM Review: Team Scripbox" — 4.0/5 > **Utilisateur vérifié** | *11 août 2018* | Gestion des investissements | Taux de recommandation : 8.0/10 > > **Avantages**: The FAQ based navigation across the whole website is a whole new concept in itself. The tool also has an analytics feature built in, to help track "Whom we lost and where we lost them, if any AND whom we locked and how we locked them, if any". From a purely business perspective, this has led to lesser live chat volumes coming in. From a technical perspective, this tool goes beyond merely being a chat bot. > > **Inconvénients**: The tool is not mature yet. It needs a whole lot of tweaks and the AIRIM team has been constantly at work, to get all these changes done. And as always, people learn from mistakes or from feedbacks, thats how the learning curve is. Hope they bring us the best with all the feedbacks given to them personally. > > Let me put this to the point: Business problems solved- Chat volumes have gone down AND Call volumes have equally gone down, which means our customers dont find the need to call us, they are able to figure out the answers to their queries using the bot. Benefits realised- Lesser chat volume per agent, better Quality as the process time per call increases with lesser call volume. ----- ### "Marvelous product" — 5.0/5 > **Raghu** | *14 août 2018* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: UI design is simple awesome , very user-friendly , we can customize our own way I strongly recommend to friends to use this product > > **Inconvénients**: Main thing is image, if image is square shape it must be fixed in circle, but it's not fixing , it's taking square only, overall great > > Customers are eailsy generated through this airim, within no time we can respond their queries i love this airim product ----- ### "Greater control, conversions and insights" — 5.0/5 > **Bharat** | *14 août 2018* | Urbanisme et architecture | Taux de recommandation : 9.0/10 > > **Avantages**: The fact that this is pretty much a self-configure and self-manage tool and you as a business owner can decide on how to create and structure the user journey to meet your business goals. If used creatively, Airim can help unlock great value both, to the users and to the business. The analytics dashboard gives simple and clear actionable insights that can be used to refine the process of information discovery for the users. > > **Inconvénients**: Nothing glaring to complain about. However, the UI can be made a bit more slick to give a sense of premiumness to the product. ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/170519/airim) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées