--- description: SightCall : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SightCall - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [SightCall](/software/170703/sightcall) # SightCall Canonical: https://fr.capterra.ca/software/170703/sightcall Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/170703/sightcall?page=2) > Solution de réalité augmentée basée sur cloud qui fournit un service client via vidéo en direct, enregistrement, collaboration, annotation et plus. > > Conclusion : 8 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SightCall? fabrication et équipement, soins de santé, télémédecine, télécommunications, transport, électricité et services publics, sciences de la vie et dispositifs médicaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 8 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Sightcall ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, finnois, français, italien, néerlandais, portugais, portugais brésilien, portugais européen, turc - **Pays disponibles**: Afghanistan, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Bermudes, Bhoutan et 148 de plus ## Fonctionnalités - Accès et contrôle à distance - Alerts/Escalation - Chat en temps réel - Clavardage et messagerie - Contrôles/Permissions d'accès - Dépannage - Enquêtes et feedback - Enregistrement de session - Enregistrement des appels - Logiciels CRM (gestion de la relation client) - Outils de collaboration - Outils de diagnostic - Partage d'écran - Partage des fichiers - Rapports et analyses - Rapports et statistiques - Real-Time Monitoring - Routage des appels - Surveillance et gestion à distance ## Intégrations (11 au total) - CCC ONE - Five9 - Guidewire - Microsoft 365 - Microsoft Outlook - RDT - Salesforce Field Service - Salesforce Service Cloud - ServiceMax - ServiceNow - Zendesk Suite ## Ressources d'aide - Service client/courriel - Base de connaissances ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software) ## Logiciels similaires 1. [Zoho Assist](https://fr.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 3. [TeamViewer ONE](https://fr.capterra.ca/software/122252/teamviewer) — 4.6/5 (11620 reviews) 4. [AnyDesk](https://fr.capterra.ca/software/149595/anydesk) — 4.6/5 (1781 reviews) 5. [Iperius Remote](https://fr.capterra.ca/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Avis ### "SightCall is a Game Changer for Improving the Customer Experience" — 5.0/5 > **Eric** | *20 juin 2025* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: SightCall has an awesome product. We used it to remote diag customer issues. I can tell you, this is a game changer. Powerful enough for our technicians to get all of the information and views that they needed, yet simple enough that non-technical resources were able to work with it successfully. > > **Inconvénients**: SightCall has to come up with a more integrated solution for long-term storage and image/media capture. We were required to do a significant amount of configuration in our Azure environments and never got it to work correctly. This second issue may already be resolved. We found that asking our customers to download the SightCall App led to greater issues. There are definitely benefits to using the app, especially related to connectivity. Our customer base was often perplexed by the steps they had to take. We quickly eliminated the app from our procedures and just went with sending our customer as link. > > There aren't many software companies anymore that actually deliver on the promises they make. SightCall absolutely does deliver. It is one of the elite companies that has a outstanding product that can greatly improve the way business is done. Even our account management team and sales reps were stellar. You will want to make sure you have rock solid processes defined and that your configurations in SightCall are completely dialed in so that you can provide a consistent and reliable customer experience. ----- ### "Multiple sessions" — 4.0/5 > **Sandeep** | *24 mars 2022* | Impression | Taux de recommandation : 10.0/10 > > **Avantages**: The quality of the photos taken during the call is excellent and it saves a huge time. > > **Inconvénients**: Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh. > > Very Good ----- ### "Good" — 4.0/5 > **John** | *24 mars 2022* | Impression | Taux de recommandation : 7.0/10 > > **Avantages**: Easy for photo taken at the field site. > > **Inconvénients**: No have history ticket number was stored > > Very stable connection ----- ### "Sightcall review" — 4.0/5 > **Wisnumahendrata** | *23 mars 2022* | Impression | Taux de recommandation : 9.0/10 > > **Avantages**: it makes remote troubleshooting easier, i feel like being onsite > > **Inconvénients**: And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference. > > Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications. ----- ### "sight call review" — 4.0/5 > **Peter** | *24 mars 2022* | Impression | Taux de recommandation : 8.0/10 > > **Avantages**: Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional. > > **Inconvénients**: if wyfi is weak then it is not worth while using the tool > > diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/170703/sightcall?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/170703/sightcall) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées