--- description: Customer Communities : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customer Communities - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [Customer Communities](/software/170758/insided) # Customer Communities Canonical: https://fr.capterra.ca/software/170758/insided Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/170758/insided?page=2) > La plateforme communautaire en ligne inSided est un véritable SaaS : aucun coût ni ressource de développement supplémentaire n'est nécessaire, facile à configurer et à adapter. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Customer Communities? Principalement des entreprises de logiciels B2B et des fournisseurs télécom, mais également des entreprises de logiciels B2C, des services clients en ligne et des entreprises de matériel. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 12 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Gainsight - **Pays**: Redwood City, É.-U. - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 1 000,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois, chinois traditionnel, danois, espagnol, finnois, français, irlandais, italien, néerlandais, portugais, russe, suédois, tchèque, ukrainien - **Pays disponibles**: Allemagne, Andorre, Australie, Autriche, Belgique, Bosnie-Herzégovine, Bélarus, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Groenland, Grèce, Hongrie, Irlande, Islande et 22 de plus ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Catalog Management - Contrôles/Permissions d'accès - Discussions/Forums - Engagement des clients - Enquêtes et feedback - Gestion de contenu - Gestion de la base de connaissances - Gestion des listes d'attente - Gestion des recettes - Ideation - Intégration des employés - Intégration des médias sociaux - Logiciels CRM (gestion de la relation client) - Mise en forme de texte - Modération - Notes et commentaires - Outils de collaboration - Portail libre-service - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Répertoire de membres - Score "health score" - Stratégie de marque personnalisable - Suivi de l'engagement - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (13 au total) - Freshdesk - Gainsight CS - Google Analytics 360 - Jira - Miro - Mixpanel - Salesforce Platform - Salesforce Service Cloud - Salesforce Starter - Skilljar Customer Education - Slack - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de gestion de communautés](https://fr.capterra.ca/directory/30800/community/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels pour réseaux sociaux](https://fr.capterra.ca/directory/10043/social-networking/software) ## Logiciels similaires 1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 2. [HubSpot Service Hub](https://fr.capterra.ca/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) 3. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "Customer oriented company; they act as they preach\!" — 4.0/5 > **Laura** | *21 juin 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach\! > > **Inconvénients**: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. > > Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. ----- ### "Great product for standard websites" — 4.0/5 > **Utilisateur vérifié** | *15 juin 2018* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. > > **Inconvénients**: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". > > A more professional forum than the open source version we were using, and it was alot cheaper than the competition. ----- ### "Great ideas, slow execution. Excellent support and culture." — 3.0/5 > **Utilisateur vérifié** | *15 décembre 2017* | Électronique grand public | Taux de recommandation : 6.0/10 > > **Avantages**: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities. > > **Inconvénients**: The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised. ----- ### "Insided Review" — 5.0/5 > **Genesis** | *9 mars 2023* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Features that can have real importance to the company. Easy to use with many helpful options and tips. > > **Inconvénients**: A bit expensive and sometimes hard to customized features for your company. ----- ### "Great Product. Easy setup. Top Team." — 5.0/5 > **Liza** | *23 juin 2022* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices > > **Inconvénients**: Private DMs on and off feature and maybe a little more reports to help sort through data ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/170758/insided?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/170758/insided) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées