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SyncBackPro
Description de SyncBackPro
Application de synchronisation et de sauvegarde de fichiers pour Windows qui permet aux particuliers et aux petites entreprises de planifier des sauvegardes et d'analyser des données.
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SyncBackPro
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Avis sur SyncBackPro
Swiss army knife of copy tools
Commentaires : Lots of file management in a Windows environment: from server to server for migrations or general sync, from desktop to USB drive, etc.
Avantages :
It's so flexible. We've used it for migrating very large file servers where we've been able to stage our initial migration then do small incrementals to get the latest versions of some files. It copies permissions which not all tools do. You can use XCOPY and a ton of other tools but this is nice because there's good integrated logging. We've used it for keeping two folders in sync, for backups, and many other file server-related activities. That it's a GUI also means we can place this in an end-user's hands and with little training they can monitor it. We can set schedules as frequent as needed. We've lately been able to use it to move from using a Windows file server as target to using SharePoint. (I see that we can use so many other cloud targets as well.) I really was surprised at how maturely it's integrated. We can connect through the Microsoft API and SyncBack handles the throttling very well. Recently someone changed the admin password for the account we were using to keep everything in sync. This broke the sync. It was a pain to modify all the 20 profiles using this cloud account but then I found from support that an updated to the profile simplified this. I'm glad we had support!
Inconvénients :
I'm nit-picking but a challenge has been that it uses a UI language that isn't quite Windows-native. If you double-click on a job, for example, it doesn't open up for you to modify it. Right-clicking and choosing from a large context-sensitive menu is the preferred way to interact with many elements. SyncBack has made this configurable though, so you can choose what a double-click will do.
Alternatives envisagées :
Great product but very bad support
Commentaires : Everything is fine as long as one does not require assistance from support dept
Avantages :
Works great and reliable and great features. Also no problem syncing through remote devices
Inconvénients :
1) on main site no way to log in into account to edit profile & payment method 2) a) had a problem with autorenewal (wrong payment method), did receive numerous reminders and went on web site to purchase (what I thought to be) license renewal b) kept receiving upgrade notices to renew "previous purchased version" c) I was proposed to delete old record to make account "clean" but support never proceeded to delete old account d) after correction to payment method, autorenewal of "previous purchased version" went on and, on this day, I've paid twice to get latest version of app e) at this time, no response from support dept as I want to get a refund on the latest autorenewal payment All this to say, great product but their support dept is so bad...
Réponse de l'équipe de 2BrightSparks
il y a 10 mois
I understand and sincerely apologize if our support services did not meet your expectations. We always strive to provide the highest quality support, but we acknowledge that there is always room for improvement. Regarding the change in your payment method, this can be conveniently handled through our Customer Portal. For your ease, no username or password is needed. Simply input your email address, and a unique, secure link will be sent to it. This link, which expires after 24 hours for security reasons, will allow you to update your payment details easily. In terms of refunds, I would like to confirm that a refund for your Upgrade Assurance was successfully processed on 1st December 2023. Our support team has communicated this to you and also inquired if you desired a refund on the product, to which, as per our records, you opted not to proceed.
Lots of features, but product doesn't work
Commentaires : This product seems to be a product with too many features such that it cannot perform the very task it was designed for: copying files. Miserable experience. I would never recommend this product to anyone.
Avantages :
Price. It had more features than I needed. Most were ridiculous "corner cases". I purchased with support (sucker).
Inconvénients :
This product does not work well. I've tried with 2 major initiatives, both failing miserably. 1) copy from file server to NAS device was so slow, the job never finished. Contacted support, who gave some suggestions, but it did not help. Abandoned project. 2) copy files matching a certain pattern from a file server to a NAS, could never get the correct files and sub-folders. Contacted support (for over 2 weeks), but never resolved the issue.
Réponse de l'équipe de 2BrightSparks
il y a 4 ans
We are very sorry to hear that our software did not work for you and that we were unable to help you with your problems. We always try our very best to resolve all issues, but unfortunately in this case it is clear we failed to do so. If you would be happy to give us another chance, we would like to try again. I cannot guarantee we can fix any issues you have with your NAS drive, but we will try. Alternatively, if you purchased SyncBack recently, we would be more than happy to issue a full refund. For over 15 years, hundreds of thousands of individuals and businesses have been successfully using SyncBack to backup files to NAS drives, so the product most certainly does perform the task it is designed for. We use SyncBack internally to backup numerous files to NAS drives, FTP servers and the cloud. We are confident that it does what it is supposed to do, and does it very well, but with feedback from people like yourself, we will continue to try and improve it.
Alternatives envisagées :
Overall is a good choice ...
Commentaires : Overall is a good choice for what I need to do to the point I've decided to buy for our company. I tested the various things I needed to do with the trial version and when got stuck the SyncBack tech support emailed me (pretty quick) a suggestion/solution. Impressive.
Avantages :
The unattended synchronisation, 'versioning' and ability to backup SQL dbs are the biggest benefits. Once get used to the interface and its way of doing things is pretty straight forward. Does what it adverstises. Can be pretty simple profile to backup/sync or get deeper in with a LOT of options...
Inconvénients :
The scheduling is a bit tricky to setup but the online Help (step by step, pretty good) and tech support sorted me out. This does rely heavily on and leverages with MS Scheduling so not all SyncBack issues and quirks. It did help to go direct to MSScheduling and see what the issues where when things 'appeared' not to be working. A few of of the options, such are filtering files to include or excluded, although works and straightforward, have a fair number of pop up dialogs. A cleaner system, like treeview or tabbed system, would be preferable.
SyncBack is the most flexible and reliable backup software for the PC.
Commentaires : I have been using this product for over 5 years. There have been a couple of time that something didn't seem to be working right but tech support was very helpful and the issues were solved very quickly.
Avantages :
Being able to set up group profiles where a series of backups can be run at once.
Inconvénients :
It has a bit of a learning curve but once you are past that it is worth the investment of learning how to use it.
