---
description: Qfiniti : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Qfiniti - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Qfiniti](/software/172345/qfiniti)

# Qfiniti

Canonical: https://fr.capterra.ca/software/172345/qfiniti

> Logiciel d'optimisation des call centers et de la main-d'œuvre qui aide les entreprises à améliorer les performances du back-office via des tactiques de motivation des collaborateurs.
> 
> Conclusion : 2 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 2 Avis |
| Simplicité | 5.0/5 | D'après l'ensemble des avis |
| Support client | 4.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: OpenText
- **Fondé**: 2004

## Contexte commercial

- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Employee Coaching Tools
- Enregistrement des appels
- Fonctions pour centres d'appels
- Gestion de l'expérience client
- Gestion de la conformité
- Gestion de la qualité
- Gestion des performances
- Mesure des performances
- Planification du personnel
- Prévision du travail
- Rapports et analyses

## Ressources d'aide

- Service client/courriel
- Support téléphonique

## Category

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Logiciels de gestion du personnel](https://fr.capterra.ca/directory/30210/workforce-management/software)
- [Logiciels de gestion du personnel pour call center](https://fr.capterra.ca/directory/32607/call-center-workforce-management/software)
- [Logiciels d'assurance qualité pour centre de contact](https://fr.capterra.ca/directory/33415/contact-center-quality-assurance/software)

##  Logiciels similaires

1. [Salesforce Service Cloud](https://fr.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews)
2. [Calabrio ONE](https://fr.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
3. [CXone Mpower](https://fr.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
4. [Playvox](https://fr.capterra.ca/software/164542/playvox) — 4.8/5 (109 reviews)
5. [Five9](https://fr.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews)

## Avis

### "Great for Call Center audit" — 4.0/5

> **Utilisateur vérifié** | *15 avril 2021* | Matériel informatique | Taux de recommandation : 8.0/10
> 
> **Avantages**: I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment.
> 
> **Inconvénients**: The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable.
> 
> Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present.

-----

### "Good to record calls" — 5.0/5

> **Utilisateur vérifié** | *24 septembre 2019* | Matériel informatique | Taux de recommandation : 10.0/10
> 
> **Avantages**: Excellent software to record calls, in my workplace we use it to record calls of the agents to make sure we are having a good customer experience.
> 
> **Inconvénients**: we need to make sure some processes are running in task manager to make sure the calls are being recorded.
> 
> now i can record the calls and i can provide feedback to the agents in the areas they need to improve.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/172345/qfiniti)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/172345/qfiniti> |
| de-AT | <https://www.capterra.at/software/172345/qfiniti> |
| de-CH | <https://www.capterra.ch/software/172345/qfiniti> |
| en | <https://www.capterra.com/p/172345/Qfiniti/> |
| en-AE | <https://www.capterra.ae/software/172345/qfiniti> |
| en-AU | <https://www.capterra.com.au/software/172345/qfiniti> |
| en-CA | <https://www.capterra.ca/software/172345/qfiniti> |
| en-GB | <https://www.capterra.co.uk/software/172345/qfiniti> |
| en-IE | <https://www.capterra.ie/software/172345/qfiniti> |
| en-IL | <https://www.capterra.co.il/software/172345/qfiniti> |
| en-IN | <https://www.capterra.in/software/172345/qfiniti> |
| en-NZ | <https://www.capterra.co.nz/software/172345/qfiniti> |
| en-SG | <https://www.capterra.com.sg/software/172345/qfiniti> |
| en-ZA | <https://www.capterra.co.za/software/172345/qfiniti> |
| fr | <https://www.capterra.fr/software/172345/qfiniti> |
| fr-BE | <https://fr.capterra.be/software/172345/qfiniti> |
| fr-CA | <https://fr.capterra.ca/software/172345/qfiniti> |
| fr-LU | <https://www.capterra.lu/software/172345/qfiniti> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@fr.capterra.ca","url":"https://fr.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://fr.capterra.ca/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Qfiniti","description":"Logiciel d'optimisation des call centers et de la main-d'œuvre qui aide les entreprises à améliorer les performances du back-office via des tactiques de motivation des collaborateurs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0a4ee482-52e4-4755-8cad-c12dfd0bdc53.png","url":"https://fr.capterra.ca/software/172345/qfiniti","@id":"https://fr.capterra.ca/software/172345/qfiniti#software","@type":"SoftwareApplication","publisher":{"@id":"https://fr.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud"},{"@id":"https://fr.capterra.ca/software/172345/qfiniti#faqs","@type":"FAQPage","mainEntity":[]},{"@id":"https://fr.capterra.ca/software/172345/qfiniti#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels pour centre d'appel","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Qfiniti","position":3,"item":"/software/172345/qfiniti","@type":"ListItem"}]}]}
</script>