--- description: Userback : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userback - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Userback](/software/172431/userback) # Userback Canonical: https://fr.capterra.ca/software/172431/userback Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/172431/userback?page=2) > Userback vous aide à recueillir des opinions visuelles et des rapports de bogues à partir de n'importe quel site web ou application avec des captures d'écran annotées, des vidéos, etc. > > Conclusion : 71 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Userback? Userback est idéal pour les agences web, les concepteurs, les développeurs et les éditeurs de logiciels qui ont besoin d'un outil rentable pour recueillir des opinions sur leurs sites web et leurs applications web. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 71 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Userback - **Pays**: Rochedale, Australie - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 0,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Analyse visuelle - Automatisation des processus et flux de travail - Collecte de données multicanal - Définition des priorités - Enquêtes et feedback - Formulaires personnalisables - Gestion de projets - Gestion des affectations - Gestion des billets - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des délais - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des idées - Gestion des problèmes - Gestion des tâches - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Piste d'audit - Rapports et analyses - Rapports et statistiques - Real-Time Notifications - Roadmap stratégique - Roadmap stratégique de produits - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi de la progression des tâches - Suivi des problèmes - Suivi des projets - Suivi des statuts - Tableau de bord - Task Editing ## Intégrations (19 au total) - Asana - Azure DevOps Server - Basecamp - ClickUp - GitHub - GitLab - Intercom - Jira - Linear - Microsoft Teams - Notion - Slack - Teamwork.com - Trello - WordPress ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de débogage](https://fr.capterra.ca/directory/30090/bug-tracking/software) - [Outils Kanban](https://fr.capterra.ca/directory/31580/kanban-tools/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de gestion de tâches](https://fr.capterra.ca/directory/10030/task-management/software) ## Logiciels similaires 1. [monday.com](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (5726 reviews) 2. [Jira](https://fr.capterra.ca/software/19319/jira) — 4.4/5 (15312 reviews) 3. [ClickUp](https://fr.capterra.ca/software/158833/clickup) — 4.6/5 (4561 reviews) 4. [Wrike](https://fr.capterra.ca/software/76113/wrike) — 4.4/5 (2887 reviews) 5. [Backlog](https://fr.capterra.ca/software/162032/backlog) — 4.6/5 (169 reviews) ## Avis ### "Easy to use, feedback and collaboration tool" — 5.0/5 > **Viktor** | *24 mars 2021* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section. > > **Inconvénients**: Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features. > > 90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes. ----- ### "Easy and practical to use tool for both bug traking and customer feedback" — 4.0/5 > **Adrian** | *2 mars 2022* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to fill in a bug , a feedback or a new feature. Good integration with Azure Dev Ops. Also, we consider it correct price / quality. > > **Inconvénients**: Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement Interface imprivement could be made, for managing issues > > Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well. ----- ### "Great for desktop, poor on mobile" — 3.0/5 > **benjamin** | *9 mars 2022* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: The screen annotation and screen recording features. > > **Inconvénients**: Github integration works one way. We need it to go back and forth. > > We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging. ----- ### "Keeps getting better." — 5.0/5 > **Stewart** | *24 mars 2021* | Design | Taux de recommandation : 8.0/10 > > **Avantages**: - Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients. > > **Inconvénients**: The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients. > > I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute. I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'. Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool\! ----- ### "Rocky start beginning to smooth out..." — 4.0/5 > **Aisha** | *24 mars 2021* | Design graphique | Taux de recommandation : 8.0/10 > > **Avantages**: Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words. > > **Inconvénients**: In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback. > > Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/172431/userback?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/172431/userback) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | ----- ## Données structurées