--- description: Shape : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shape - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de cabinet d'avocat](/directory/20038/law-practice-management/software) > [Shape](/software/173673/setshape) # Shape Canonical: https://fr.capterra.ca/software/173673/setshape Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/173673/setshape?page=2) > Vous pouvez l'essayer gratuitement pendant 14 jours. > > Conclusion : 46 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Shape? Des avocats indépendants à la recherche de leur première solution CRM aux cabinets de plus de 100 personnes spécialisés dans le droit pénal, Shape est personnalisable, quelle que soit la taille du cabinet ou sa spécialité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 46 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Shape Software - **Pays**: Irvine, É.-U. - **Entreprise fondée en**: 2007 ## Contexte commercial - **À partir de**: 119,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Alertes/Notifications - Base de données de biens - Base de données de clients - Calendrier en ligne - Candidatures en ligne - Comptabilité - Contacts partagés - Facturation - Gestion de la communication - Gestion de la conformité - Gestion des admissions - Gestion des applications - Gestion des calendriers - Gestion des campagnes - Gestion des candidats - Gestion des centres d'appel - Gestion des clients - Gestion des commissions - Gestion des connaissances - Gestion des contacts - Gestion des courriels - Gestion des documents - Gestion des flux de travail - Gestion des formulaires - Gestion des pipelines - Gestion des portefeuilles - Gestion des propriétés commerciales - Gestion des évaluations - Gestion du pipeline de ventes - Gestion financière - Historique des clients - Messagerie instantanée - Mesure des performances - Outils de collaboration - Paiements en ligne - Portail client - Portail parent et étudiant - Portail étudiant - Qualification de leads - Rapports et analyses - Rapports personnalisables - Recherche en texte intégral - Saisie de leads - Stockage de documents - Suivi des frais - Suivi des interactions - Suivi des présences - Suivi du temps - Système de calendrier et de rappel - Third-Party Integrations ... et 39 fonctionnalités supplémentaires ## Intégrations (9 au total) - BombBomb - Clio - Filevine - Google Workspace - Mailchimp - Microsoft 365 - Microsoft Outlook - Stripe - Zapier ## Ressources d'aide - Service client/courriel - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion de cabinet d'avocat](https://fr.capterra.ca/directory/20038/law-practice-management/software) ## Catégories connexes - [Logiciels de gestion de cabinet d'avocat](https://fr.capterra.ca/directory/20038/law-practice-management/software) - [Logiciels pour emprunts](https://fr.capterra.ca/directory/20011/loan-origination/software) - [Logiciels pour prêts et hypothèques](https://fr.capterra.ca/directory/30038/mortgage-and-loans/software) - [Logiciels d'immobilier commercial](https://fr.capterra.ca/directory/31244/commercial-real-estate/software) - [Logiciels d'administration scolaire](https://fr.capterra.ca/directory/20014/school-administration/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18803 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5846 reviews) ## Avis ### "Amazing customer support" — 5.0/5 > **Utilisateur vérifié** | *31 décembre 2018* | Vétérinaire | Taux de recommandation : 10.0/10 > > **Avantages**: I worked with the executive to build a custom system and I love it. It’s working out extremely well. > > **Inconvénients**: I don’t have any complains. > > Our executive was very detailed and got exactly what I needed. ----- ### "Hands down the best CRM - and I've used many" — 5.0/5 > **Michael** | *22 février 2023* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: It has EVERYTHING. Built in phone, e-mail, texts there's even a calendar solution that's tied to the rest of the system AND project management (we used to have trello but we got rid of it and only use Shape now). Lead distribution, marketing automation, and contact management way superior to anything I've used before. > > **Inconvénients**: I don't have any cons to say about Shape. The system is awesome and the support and service is second to none. Anytime I have a question or request it's handled that same day - UNHEARD of with any other CRM software solution. > > Great experience. They seem to constantly be developing and building new features which I love. ----- ### "Shape CRM Failed Me and Continues to Charge After Cancellation" — 1.0/5 > **Kat** | *19 mai 2025* | Services financiers | Taux de recommandation : 0.0/10 > > **Avantages**: It was recommended by a Coaching Platform, but what a big disappointment. They don't even deserve one star. > > **Inconvénients**: •Failed to provide onboarding or basic support. •Communication is negligent and ineffective. •Failed to cancel my account as promised. •Failed to delete my data. •Failed to refund unauthorized charges. •Continued to charge my card after cancelation. Their conduct has been unprofessional, unethical, and unacceptable. > > As a seasoned mortgage professional with nearly a decade in the industry, I know the importance of choosing the right systems and vendors to support both my clients and my business operations. Unfortunately, my experience with Shape Software has been nothing short of a disaster—not just in their failure to deliver on basic onboarding and support, but in how they have mishandled my cancellation request and continue to charge me months after I formally canceled, and they acknowledged it in writing. I initially signed up for Shape with high hopes, believing the platform would offer real value to my CRM needs. Instead, I spent nearly two months requesting help to get set up, upload contacts, or receive basic onboarding. My calls and emails—many of which were directed to named individuals on their team—went unanswered. When I finally had enough and formally requested cancellation and full deletion of my data, I was met with canned responses and vague promises. Then I was told I was under an "annual contract"—a contract that was never presented to me, let alone signed. When pressed, Shape refused to provide a copy of this so-called contract. Eventually, I received an email stating they would honor my cancellation. Despite this written confirmation, they continued to charge my card in April and again in May. To date, Shape has: •Failed to provide support in the first place. •Failed to cancel my subscription as confirmed in writing. •Failed to delete my data despite multiple formal demands. •Failed to refund multiple unauthorized charges still hitting my account. This is a textbook example of how not to run a company—and a warning to any business owner or professional considering Shape as a CRM provider. Their lack of accountability, internal follow-through, and disregard for professional standards should be a serious red flag for anyone in a client-facing industry. I am now prepared to share this experience on every possible platform to ensure no other professional gets put through what I’ve experienced. To the directors of operations or executive leadership at SHAPE: your internal systems have failed, your communication is negligent at best, and your billing practices are unacceptable. Please DO BETTER. ----- ### "Amazing CRM of all" — 5.0/5 > **Mery Cris** | *10 mai 2023* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: What really sets Shape apart from other productivity tools is its analytics and reporting capabilities. With Shape, you can easily track your progress, identify areas for improvement, and get insights into how you and your team are performing. This makes it a great choice for anyone who wants to optimize their workflow and achieve better results. > > **Inconvénients**: Nothing to improve. This is already perfect\! > > All of us in the company love this CRM. Very helpful and user-friendly. ----- ### "Extensive CRM/POS Software" — 5.0/5 > **Kyle** | *20 mai 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: This software is user-friendly and easy to follow. Shape helps to STAY organized and focused on selling and making money. I love the automated follow up system and details so we don't lose out on any possible opportunities. This system guides you to stay in front of potential clients, to which we all know proper communication is KEY to acquiring new clients. Highly recommend Shape for any Mortgage Business that doesn't use this CRN. I have used other CRM/POS software, Shape is second to none. (you will see\!\!\!) > > **Inconvénients**: The only thing in my brief review and I wouldn't say this is a con because the reward on the backend is significant because Shape is so extensive configuring it to your exact needs requires some input on the business owner. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/173673/setshape?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/173673/setshape) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées