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Description de Keatext
Keatext est une plateforme d'analyse de texte optimisée par IA, qui synthétise en quelques secondes de gros volumes de commentaires provenant de plusieurs canaux (questions d'enquêtes ouvertes, avis en ligne et publications sur les réseaux sociaux) pour produire des informations exploitables, présentées dans un tableau de bord complet.
Keatext ne nécessite aucune configuration. Il propose une analyse multilingue, une compréhension adaptée au contexte et indépendante du secteur d'activité, ainsi qu'une visualisation automatique des corrélations et des tendances, avec des fonctionnalités de partage de rapports immédiat.
Qui utilise Keatext?
Keatext est conçu pour tous ceux qui ont besoin d'une compréhension précise de la voix du client ou des employés, dans l'hôtellerie, les commerces de détail ou les ressources humaines. Il vous propose des données marketing pour la fidélisation à la marque et la gestion de la réputation.
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Easy, great support and collaboration by Keatext
Avantages :
The sentiment score it provides as well as the text categories such as problem, praise, suggestion, question.
Inconvénients :
Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.
Réponse de l'équipe de Keatext
il y a 6 ans
Hi Myshka, I'm grateful you took the time to review our platform. Not only are you our oldest customer, but you're a true partner in helping us grow and better ourselves. Thanks, Tatiana
You will like it
Commentaires : Definitely recommended if you’re interesting in analyzing text feedback and use it for decision-making.
Avantages :
I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit – literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas. 1. Easy-to-use rather it is fun app that will make you love you work. 2. Great customer support. 3. Let’s you monitor customer sentiments, trends, and more across multiple channels.
Inconvénients :
1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what’s the logic here but if it’s a global tool, everyone should be able to access website. 2. Third-party integration needs more work.
Réponse de l'équipe de Keatext
il y a 6 ans
Thank you for your review! We do not blacklist IP addresses, though we have safety features in place to prevent suspicious activity. Feel free to reach out if you have troubles accessing our tool!
Easy to use
Avantages :
It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours.
Inconvénients :
The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets.
Réponse de l'équipe de Keatext
il y a 6 ans
Hello! Thank you for sharing your thoughts with us. It's great to hear you had an easy time using the software. I'd love to learn more about your last point concerning additional statistical techniques for the lexical analysis. I'm also curious to know which version of the application you used, we've advanced quite a lot on the types of analytics we do. Please get in touch if you have a few minutes to share more details. Thanks! Tatiana
Good for some use cases, but not for my case
Avantages :
Power to analyze thousands of text data rows.
Inconvénients :
Limitations are so clear. 1) Filter set renews every time I update the data even though the columns are the same in the same order. 2) Cumbersome to add any filters. It would be nice to drag and drop like in Excel pivot table or in Tableau. 3) Its AI is not able to read beyond typos. Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. 4) Noun = topic, adjective = sentiment -- too binary. What if users express the same idea by saying "reliability is great" and "reliable product"? Shouldn't it be considered the same? But Keatext doesn't know how to do that. 5) Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline. 6) AI can't read between the lines. It's too single dimensional. Nuance won't be picked up by Keatext.
Réponse de l'équipe de Keatext
il y a 4 ans
Hi Sharon, thank you for taking the time to provide us feedback. We have worked numerous improvements on the platform and are releasing very exciting new features shortly. As a more specific response to all your points, we believe we can help with a short training session as all the points above are already available in the platform. Please connect with us on [email protected] and we will be very happy to show you the results and get your feedback! Thank you very much,
Does most of the work on its own, and easy to use
Avantages :
I love the user interface and how easy it is to move between pages. and we can just keep clicking on the words to go deeper.
Inconvénients :
the thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words. It would be nice if a word cloud can be generated for the entire database
Réponse de l'équipe de Keatext
il y a 6 ans
Hi Sarwan, Glad you enjoyed the overall experience. I wonder what went wrong with the groups back when you were using it. We'll keep an eye on it, thanks for the heads up! You're right, there's no word cloud function in the app, but it's easy to make them using data export. (The world is divided in word cloud haters and word cloud lovers, we thought we'd stay neutral so we can have them all as customers. :D) Thank you for the review, it contained valuable feedback! Tatiana
